Staff is always very friendly and helpful, I've made several purchases at this location, friendlier…read morestaff than the Wall Street location, Blair helped me order my son's Jackson minion guitar, kept me updated on the delivery date, did an awesome setup with nut filing and larger gauge strings, he even found us a proper fitting gig bag, love the service at this location even though it's 15 minutes further for me to drive to instead of the Wall Street location.

I took my guitar into this shop for a minor repair and was overcharged for it. My guitar was only…read moremissing one little piece that would have taken literally seconds to put on and I was charged $46 for that plus $4 for the piece. While the staff seem competent and their retail selection seems vast, I would avoid them for repairs, especially minor ones.

take all my guitars in for repairs, have no issue paying for repairs as I work in skilled trades,…read moreif you want the job done get always get the pro. never had an issue with this place and been going there for over 12 years.

I bought my first violin from Croft, and have trusted them ever since! They were kind and…read moreknowledgeable when I went in knowing very little as I had only ever borrowed violins from my teacher prior to graduating to a 4/4, and took so much time to help me find the perfect instrument that would work within my limited scholarship budget. I played the violin I bought for many years, and continued to visit Croft regularly. I was given a very old violin later on, and I took it to Croft to be checked out and if it was reasonable to do so, restored. Anton handled it with such care, and restored it so beautifully. I recommend Croft for all your string instrument needs!

I bought a $700 violin from Croft Music, when they were located in the downtown area, in 2002. When…read moreI purchased the violin, I was told that I would be able to trade in my violin for 100% of it's worth, or they would buy my violin back from me at 75% of it's worth. In November of 2011, I went to Croft Music's new location on Portage avenue (inside of Second Encore) and wanted Croft Music to buy back my violin for the 75% that I was promised (which was also written on the bill). I would like to also add that this violin has a Croft stamp on the inside of it, so there is no question on where this instrument originated from and the reason I wanted Croft to buy back my instrument is because I can no longer play the violin due to arthritis in my hands. Well, needless to say that they refused to buy my violin back because they stated they had an over abundance of violins at that time. The customer service rep. stated that I should put my violin on Kijiji and sell it myself. I'm angered, annoyed and frustrated that CROFT MUSIC would not honor their own buy back policy and urge anyone that plans on purchasing a violin from CROFT, that they know what they're in for in the future. GOOD LUCK.....

Great! Very impressed! Went in just to look as I was…read moredowntown killing time. Turns out that the place is a Music Store! I have been shopping at full price retail places for 14 years and once in a while stumbled on to other places. This place had the exact Guitar I was looking for that was a Vintage Fender. There are so few like it out there, I snatched it up. Prices were far below what I find at traditional orange and white stores. It looked like there was mostly new and some lightly used instruments. The amplifiers on display were all immaculately cleaned. The guy behind the counter was friendly and didn't jump on me or convince me to buy anything. -Very Pleased