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    Tax-Mail Plus

    3.4 (5 reviews)
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    Mortgage services

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    Bb&t

    Bb&t

    (5 reviews)

    Turnover of office staff, but still polite & professional. We've been associated with this branch…read moresince 1996 and don't see any reason to change.

    I have never experienced such horrible Customer Service. I…read moredo not bank with BB&T but this experience has definitely concreted why I will never. I was called to the counter by Tonya Schmit. I handed her a check to cash, which I received for my birthday from my father. She then asked for my drivers license, which I gave her. She took the check to the drive through counter and began looking up my fathers account. At first I thought nothing by it, but then she proceeded to look deep into my father's account by pulling up deposit slips, she checked numerous ones. Looking back and forth at the check. Looked at me, then called my father asking if he wrote a check to me. He confirmed. Then said to him, "the signatures don't match up, I'm going to need you to come in so I can show you how to endorse a check." She hung up with him where I asked what was going on. She said " the signatures don't match, the "J"s are usually flipped." I said, they are never and asked to see the check. The signature matched what he has always written and even the deposit signature that was pulled up on the computer screen. She was insinuating that I wrote a fraudulent check, forging his signature. After she was called out about it and confirmed that the check had indeed been written to me. She slammed the money on the counter and said, "I waived your check cashing fee", and sarcastically told me to have a great day. I will never step foot in another BB&T! BB&T needs to work on customer service at this branch.

    Tax-Mail Plus - mortgagebrokers - Updated June 2026

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