Aloha All, As always, I had another great experience doing…read moremy tax here at RP Tax Service. Robert has been such a blessing ever since I decided to do my taxes here. This year has been yet another example of what his knowledge and experience can do for me. This has been the best return I've had yet and it keeps getting better every year. I can also give a big Thanks to President Trump for no tax on OT! It's Real! I tell my family, friends, and co-workers about my experience here at RP Tax Service all the time. I think everyone should know about Robert and RP Tax Service and see what's possible for you. Thank You Robert for all that you do for me and our community! See you next year! I truly recommend this business! Aloha and God Bless Robert Berasis

CAUTION: RP Tax Service - Cannot Recommend…read more I am not a current client of RP Tax Service but I requested help from them with tax preparation and a more urgent tax planning project. A number of reviews on Yelp and Google are similar to my experience. These reviews and mine convey a consistent, ongoing severe problem with incompetence and/or a "who cares" attitude from RP Tax Service. This should be disturbing and alarming to all those currently involved with them and for those wondering if they should get involved with RP Tax Service. I called numerous times before leaving voicemails or sending messages and NOT ONCE did anyone pick up the phone when I called at different times on different days. I left a voicemail and/or sent a message on August 4, 2026, August 5, 2026 and August 20, 2026: 1.) My phone number and email address was provided with each and every voicemail and message. RP Tax Service NEVER responded. 2.) I even requested a courtesy response from RP Tax Service even if they were not accepting new clients so I would know asap to begin looking elsewhere for help. RP Tax Service IGNORED. I check my email spam folder 2-3 times per day and the spam setting is set up to ONLY delete messages that are 30 days old. My voicemail setting is set up to show all calls AND attempted calls even if no voicemail is left. Today's advanced technology exists that can place visible pop-up messages on websites; and/or send automated responses to inform people of companies' intentions or abiliity to respond, if they are accepting new clients or not; and if delayed responses should be expected, etc.. NONE of this on the RP Tax Service website. No helpful automated responses received by me either. Disturbing and puzzling. Is RP Tax Service tax programs and guidance also behind the times as well? . Of course, the RP Tax Service website includes all the usual boastful, sentimental and pretty language stating how great they are and how devoted they are to customer oriented service. Big talk. Actions are what matters. So what do we have here? What should we make of my experience and others' similar experiences? What impressions and conclusions should be drawn? RP Tax Service: Lack of professionalism Lack of basic, common reasonable courtesy Lack of a conscientiousness, caring & concerned attitude Lack of organizational skills & management Lack of time management skills Lack of adequate staff Lack of cutting edge technology Are these fair and reasonable impressions and conclusions? Tax preparation, tax concerns, IRS problems and issues, and accounting all require tax firms to possess timeliness, effective technology, proper communication and responsiveness AND NOT LACKING in any of the skills and qualities that I mentioned directly above. Am I right? RP Tax Service can just as easily fail you as they failed me and others, client or not. Given my uacceptable experience and those of others, what do you think the odds are that RP Tax Service will also fail you? Is the gamble worth your hard earned money and potential IRS problems and fines? If and when RP Tax Service responds to this review: Please ask yourself if the RP Tax Service response adequately justifies their failure to respond to me and others. Does their response give you confidence that you won't also suffer the same experience as me and those of others. What deficiences in competence and attitude have been corrected so that their monumental failure with me and others will not happen to you after you fork over hundreds of dollars to RP Tax Service? So if you are convinced that RP Tax Service may be lacking in professionalism, basic, reasonable courtesy, a conscientiousness, caring & concerned attitude, organizational skills & management, time management skills, adequate staff, and current cutting edge technology, why not seek out any of the other numerous competent and caring tax professionals out there? Do you have to settle for unsatisfactory service for your critically important tax needs? No you don't.

Excellent communication, trustworthy, overjoyed to find Tax Guy Mike. A++…read moreI started with my tax returns, then he did my mother's and child's - all done expertly, timely, professionally.

My daughter Kristine was lucky because I found Michael accepted doing her tax return in the last…read moreminute. Michael was extremely busy with the tax season with his clients. In my experiences with other CPA, he is extremely knowledgeable, very professional, trustworthy and very helpful for my daughter's tax returns. He has so patient with her. He also answered all my questions in the meantime. Lol, we never meet him in person, but my daughter's tax return was filed by him smoothly. My daughter and I were so happy and truly grateful for his tax return service. Now I and my husband just got informed from our own CPA that he is going to retire on December this year. We are hoping Michael still can accept us become his new client for help our tax return's needs from now on. Aloha and Mahalo Nui Loa!

Great communication and excellent knowledge of my situation. Great people. Alan Chu has a a great…read morestaff always available to help.

Actually I didn't use Diamond Head Tax Service this time around because I wanted someone a little…read morecloser to my side of the island, but these folks seemed really nice and informative when speaking with them on the phone. Sounded like the kind of people one would enjoy working with. I'm really considering using them in the future.

I paid this company at the beginning of June to get my taxes up to date and file my quarterly…read morereports. Since then, I haven't received a single report, update, or meaningful communication. Meanwhile, penalties continue to add up because the work still hasn't been completed. I paid for a service that has not been delivered, and the lack of communication has been extremely disappointing.

I am in law enforcement, and these guys helped me greatly! Help me get rid of $17,000 worth of tax…read moredebt debt state of Hawaii said I owed them! I highly recommend them!

I'm so grateful to have found Tax Services of Hawaii. I can get pretty anxious when it comes to…read moretaxes, but he explained everything in such a calm and reassuring way. He laid out exactly what documents were needed in a very organized way, responded quickly to all my questions through the secure portal, and completed everything faster than I expected. It made a stressful situation feel manageable. Highly recommend!

Outstanding service, accuracy, advice, planning, timeliness, and professionalism. It's unusual to…read morefind a tax service that responds to questions quickly. Gorden and Steven have been handling my taxes for the past few years, and I've been totally happy with their services, and with their reasonable fees. Highly recommended!

Mark Matsuo was excellent. Mark was extremely knowledgeable and helpful regarding my tax situation…read more I would highly recommend his services to others.

I am so disappointed I feel like I should share my experience so others don't go through the same…read morestress working with this business. I reached out to schedule an appointment with Mark using his online scheduling portal because I was starting a small LLC at the middle to end of last year and needed help. He called me promptly at the scheduled time and had helpful advice so I let him know I would like to work together and that I would like to hire him to do my business/personal taxes. He sent me a link to establish my account in the client portal and I started to upload my documents. 1. Red flag number one. He told me that I need to file my GE tax in December and all I needed to do was to email his staff and they would take care of it. Sounded easy enough. The time comes and I email his staff with Mark cc'd well before the deadline. I never received any reply or confirmation. I gave them the benefit of the doubt that they may be busy, so I waited a few days and then scheduled another phone appointment. Again, he called promptly, but did not have an explanation why my email was ignored. However, he was kind enough to file the taxes right on the phone. I thought all was well and taken care of. 2. Ref flag number two. I did have some questions about my business that he said he didn't know the answer to and recommended I ask other CPAs or HR Block for confirmation. That's reasonable and I appreciate the honesty in his response, however, I asked him how he would like me to close the loop and he said to email him. So I spent weeks seeking out other tax professional advice to make sure things will be filed correctly and I emailed him a few times with my findings to make sure we were on the same page and again, never received a reply so I eventually scheduled a phone appointment. 3. Red flag number three I had made a few separate phone appointments with him the rest of the year to make sure things were on track for taxes and I mentioned each time in the appointment scheduling that is what my visit was for. On several of those meetings, he called mostly on time but was met with the response "oh I guess I should have looked at your files ahead of time" which made me feel uncomfortable that he was not clear what was going on with my situation. He confirmed at the phone appointment he would be doing my taxes and I made sure to have everything uploaded promptly early 2024 well before the deadline. I emailed him again in January to make sure things were in order. This time I finally received a reply, but he made a mention about S Corp filing deadline that does not apply to my situation and really made me feel uneasy. He then stated that they were working on the taxes and that sometimes it takes a while so it's good I submitted everything early. He said not to worry and they would email me when everything was done. 4. Red flag number four I was planning to travel in March and so I scheduled one last phone appointment at the end of February to have him go through everything. Again, he made a comment on the phone that he had not looked at my documents and so most of the meeting was him going through what I had uploaded. He said everything seemed to be there. Looking back, he never asked me in detail about my business office or phone line or anything that could count as a deduction and because I was just starting out I honestly didn't even know about those things. I asked him to provide a specific timeline about my taxes and when I could expect them to be done and how he expect payment. He said they should be done the last week of March and that he will send an email when they are done to be picked up or a copy will be available on the portal. I asked him how I should follow up in case I don't receive a reply because at this point his phone appointments were completely booked through the end of April. He said, again, to email him. 5. Red flag number five Not unexpectedly, I did not receive any communication from his office at the end of March. I waited a few days out of courtesy and then emailed him asking for an update. To which I never received a reply. And still haven't. I ended up asking another company frantically to help me with my taxes to meet the deadline. I have always paid my taxes on time and this was a huge source of stress. The lack of communication is extremely frustrating and unprofessional. As a new business owner without prior experience with tax law, it's so important to have a reliable CPA. I felt that I did everything I could to be communicative and proactive but was met with poor to no responses, vague answers and no results. He never discussed clear timelines or expectations. Had I just left him at his word that things would be done, my taxes would never have been filed and I would have been hit with penalties. It's a shame because he is a nice guy, but I found this unacceptable.

Just made a call to see if someone would be able to answer a quick question about how long it would…read moretake to get my MiLs final tax returns done. I was told that I needed to schedule an appointment to speak with someone - even for the most BASIC and simple of questions. I asked when the next appointment was. 3 weeks out. I passed. HOWEVER, The staff at the University & King office were ROCK STARS!

Efficient and helpful service! Will use their services next year to ensure our taxes are being done…read morecorrectly and getting our filing without worries.

They were ready and willing to help me with a 1099 form that my accountant no longer did. Very…read moreefficient! Thank you!

Word of mouth travels faster than any advertising. Surprised that no one started a review yet…read morebecause Steven has been a Certified Public Accountant since 1994. Our family has been working with Rowen (next door) in the Ala Moana Pacific Center since 2003 and Steven came highly recommended. We are so grateful for the time he took to explain next steps, deadlines, and requirements for handling Uncle's matters after his passing. Thank you Steven and staff!

Mona is extremely knowledgeable and experienced. She has offered immense support as I have…read morenavigated moving my business from another state while operating business in three different states! She is attentive, kind and truly wants what is best for her clients. I feel completely at ease and she has exceeded all my expectations. I am very grateful for her and her work.

What an amazing experience it has been working with Malama State Tax Services. Mona is very…read moreprofessional, Thorough, and will help you through every step of the process. Working with Mona has been the best decision we have made for our company. Thank you so much Mona for all your hard work!