Mark Matsuo was excellent. Mark was extremely knowledgeable and helpful regarding my tax situation. I would highly recommend his services to others. read more

I am so disappointed I feel like I should share my experience so others don't go through the same stress working with this business. I reached out to schedule an appointment with Mark using his online scheduling portal because I was starting a small LLC at the middle to end of last year and needed help. He called me promptly at the scheduled time and had helpful advice so I let him know I would like to work together and that I would like to hire him to do my business/personal taxes. He sent me a link to establish my account in the client portal and I started to upload my documents. 1. Red flag number one. He told me that I need to file my GE tax in December and all I needed to do was to email his staff and they would take care of it. Sounded easy enough. The time comes and I email his staff with Mark cc'd well before the deadline. I never received any reply or confirmation. I gave them the benefit of the doubt that they may be busy, so I waited a few days and then scheduled another phone appointment. Again, he called promptly, but did not have an explanation why my email was ignored. However, he was kind enough to file the taxes right on the phone. I thought all was well and taken care of. 2. Ref flag number two. I did have some questions about my business that he said he didn't know the answer to and recommended I ask other CPAs or HR Block for confirmation. That's reasonable and I appreciate the honesty in his response, however, I asked him how he would like me to close the loop and he said to email him. So I spent weeks seeking out other tax professional advice to make sure things will be filed correctly and I emailed him a few times with my findings to make sure we were on the same page and again, never received a reply so I eventually scheduled a phone appointment. 3. Red flag number three I had made a few separate phone appointments with him the rest of the year to make sure things were on track for taxes and I mentioned each time in the appointment scheduling that is what my visit was for. On several of those meetings, he called mostly on time but was met with the response "oh I guess I should have looked at your files ahead of time" which made me feel uncomfortable that he was not clear what was going on with my situation. He confirmed at the phone appointment he would be doing my taxes and I made sure to have everything uploaded promptly early 2024 well before the deadline. I emailed him again in January to make sure things were in order. This time I finally received a reply, but he made a mention about S Corp filing deadline that does not apply to my situation and really made me feel uneasy. He then stated that they were working on the taxes and that sometimes it takes a while so it's good I submitted everything early. He said not to worry and they would email me when everything was done. 4. Red flag number four I was planning to travel in March and so I scheduled one last phone appointment at the end of February to have him go through everything. Again, he made a comment on the phone that he had not looked at my documents and so most of the meeting was him going through what I had uploaded. He said everything seemed to be there. Looking back, he never asked me in detail about my business office or phone line or anything that could count as a deduction and because I was just starting out I honestly didn't even know about those things. I asked him to provide a specific timeline about my taxes and when I could expect them to be done and how he expect payment. He said they should be done the last week of March and that he will send an email when they are done to be picked up or a copy will be available on the portal. I asked him how I should follow up in case I don't receive a reply because at this point his phone appointments were completely booked through the end of April. He said, again, to email him. 5. Red flag number five Not unexpectedly, I did not receive any communication from his office at the end of March. I waited a few days out of courtesy and then emailed him asking for an update. To which I never received a reply. And still haven't. I ended up asking another company frantically to help me with my taxes to meet the deadline. I have always paid my taxes on time and this was a huge source of stress. The lack of communication is extremely frustrating and unprofessional. As a new business owner without prior experience with tax law, it's so important to have a reliable CPA. I felt that I did everything I could to be communicative and proactive but was met with poor to no responses, vague answers and no results. He never discussed clear timelines or expectations. Had I just left him at his word that things would be done, my taxes would never have been filed and I would have been hit with penalties. It's a shame because he is a nice guy, but I found this unacceptable. read more

Mark Matsuo is a very helpful and honest CPA firm that helped us navigate our household employer withholdings, payroll, and filing requirements. We wanted a firm that was local, and had a physical location vs online payroll services that offer poor service and shady customer policies. Mark Matsuo CPA was the local firm for us! From day one, Mark was extremely knowledgeable and helped us navigate the federal and state laws. He gave us honest answers about what we needed to do and was prompt in his service. I felt like I could reach out to him with questions and concerns. If you're looking for a reputable local firm to help you with the payroll and withholdings for your small business, this is the one! read more

Mark is a true professional. He knows the tax laws and how to use them to help you legally. A lot of guys can promise to help you but will it pass an audit? He helped us solve a very complex problem with our business due to the COVID-19 pandemic that our previous CPA said nothing could be done. We have found our new CPA. Thanks Mark... read more

A friend of mine recommended Mark as a great CPA and uses him for all their business LLC's.  I called and he was prompt in reply and help.  Mark always explains and gives an overview on a tax topic and then also explains all the options.  He is clear in his explanation and provides regular updates if the tax laws change.  He also provides guidance to eliminate or prevent unnecessary expenses and meets all deadline before they are needed.  He is dependable, trustworthy, accurate and most of all a friendly guy.  Best of all you can send him your tax information securely online and don't even have to visit his office if you don't want to.  Of course, if you have a paper file for your taxes, he will gladly take that also.  I would definitely recommend Mark if you are looking for a CPA and peace of mind. read more

I had questions about my 2022 tax return situation and mark was able to answer all my questions even though i am currently not living in Hawaii anymore. We scheduled a zoom meeting that fit both our time zones. From the short 20 minute meeting we had he was able to answer my questions and ease my mind when it came to my tax return situation. Highly recommend. read more

Complete waste of my time. I scheduled an appointment online, showed up that day and he wasn't there. The next day he called and apologized. So I gave him the benefit of the doubt and scheduled another appointment. He was very insightful and helpful at the meeting. I thought I had found a CPA that I wanted to hire. After this he told me he would follow up with me the next day. I gave him access to my quickbooks as he requested. I never received a follow up response, so I waited a week before reaching out over email. Did not get a response. I called his office and left a message. He sends me an email back apologizing saying he'd reach out tomorrow. Since then I haven't heard anything. No explanation or anything. Don't waste your time. They obviously don't need more clients. read more

I had a consultation with Mark and he was very professional and knowledgeable. He helped me understand my tax situation and provided suggestions on how to keep track of my business expenses. If you are in need of a CPA, Mark is a great choice! read more

TERRIBLE. OVERPAID AND GOT HIT WITH LATE FEES TWO YEARS IN A ROW!! Long story: I thought he (mark matsuo) was great at first and he did give some pretty good advice (BIG BUT COMING!!). I did my taxes with him two years in a row and got hit with penalties both years!! The first year, I think I mistakenly assumed it was on me and was making really good money and it was the first time doing my taxes on my own (but I hired this cpa firm). I didnt know anything and was making such good money that I didnt care that much and I naively didnt look into it that much because I was just happy the taxes were done. The second year I was super on top of it because I didnt want to get hit with late fees. I had multiple meetings with him and he had everything he needed to file my taxes before the deadline. I called to check on the taxes (before the deadline to confirm that he would do them after he didnt respond to an email I had sent) and his secretary gave me what felt like the run around said "it was handled" and made me feel like an idiot because I said "i just havent heard back and want to check in to make sure mark filed my taxes and to see if I have to go somewhere else" and the secretary sounded pretty condescending and said "well if he said he's gonna do it then he's gonna do it and if not he'll file and extention" so I said awesome and we got off the phone. I HAD ALREADY SIGNED A LETTER THAT MARK WOULD BE DOING MY TAXES FOR THAT YEAR WELL BEFORE THE DEADLINE!! Then MY TAXES NEVER GOT FILED. I graduated and was travelling and still hadn't heard anything, but assumed an extension was filed and everything was handled because that's what I was paying for! He never emailed me back and I checked in a few weeks later and when i talked to the secretary he said that nothing had been done including an extension hadnt been filed!! I HAD PAID OVER $1000 TO THIS FIRM FOR SHOTTY WORK AND OVER $1000 IN LATE FEES (WHICH COULDVE BEEN AVOIDED BY A COUPLE MINUTES OF DUEDILIGENCE ON THE FIRM'S PART!!). I WILL OBVIOUSLY NEVER GO BACK AND WILL OBVIOUSLY NEVER RECOMMEND HIM!!!!!! He was one of the first CPAs that showed up on my search and had good reviews SO I TRUSTED THE FIRM. PLEASE BE AWARE AND DILIGENT IF YOU GO TO HIM, but I highly recommend you don't. read more

So efficient, fair, very professional, with a sense of humor. I wholeheartedly recommend Mark Matsuo.