Phoned for a car , they tried to send me to LA taxi... no answer…read more Unable to coordinate a car, communicate or admit. They seem to be better when waiting at the airport. I wound up going Uber which seemed expensive at the moment but came in 6min. 5:19-5:56p waiting no text no queue for eta.

The taxi driver operating this vehicle was completely disrespectful to me and my family. We just…read morehad 3 people and he was yelling because he saw our group family with 7 people but we were all taking separate taxis. We explained it was just for 3 people, after he had already been yelling and asking if we had $20 as if we were not paying customers. He then agreed to take us after causing a dramatic screaming match, and he was then asked why he felt the need to be so rude and he then snapped, ripped my mother's luggage out of his taxi and threw it aggressively on the curb. I have never seen a taxi driver mistreat paying customers such as he did. You shouldn't be working in that type of business if you are unable to communicate respectfully to paying customers. I've attached a photo of the vehicle tags and number. This was at the LAX airport.

From the owner: We're 818 Valley Taxi, your friendly neighborhood ride…read more Open 24/7. We're all about getting you where you need to go—safely, on time, and with a smile. Female drivers available upon request.

Dan was the best! Our car service canceled last minute... Nobody else would come and pick me up…read moreincluding Uber... I called him and he answered on the second ring and was at my house within 20 minutes... He's so friendly and the service was so quick and effortless... I highly recommend him! Especially in an era where everything is so digital and online... He really makes the extra personal touches count! And this is from my daughter: I think he's a very nice guy and he's very kind to others and I'm really happy that he drove us and he gave us a nice drive and told him about his life and stuff thank you Dan

Called last-minute because of unreliable shared-riding service. Dan answered the call immediately…read moreand arrived promptly. Safe, reliable and overall great service! Recommended!

They came very fast after calling them. Friendly and courteous driver. Clean car. Reasonable rates…read morebased on miles traveled but cash only, which I like. I couldn't download Uber on my phone and didn't know what I was going to do bc I needed a ride and fast. Ironically, last night I'd found their card and took it. I'm glad I did bc they really helped me out today. I highly recommend them.

From the owner: Turbo Taxi es una compañía de servicio de transporte ubicada en North Hills, California…read more Brindamos un servicio rápido, seguro y confiable de taxi para el área de San Fernando Valley y el resto del condado de Los Ángeles. Ofrecemos una gran variedad de servicios y precios asequibles con grandes descuentos. Desde servicio de taxi, envio de paquetes, pasamos corriente y hasta lo llevamos al doctor. 4 millas a tan solo $10 dolares nomas

Better off walking to the airport. Sent a driver who not only spoke no English, but had to use a…read moretranslation app- okay, fine, I can understand that BUT THEY TAKE CASH ONLY - and they don't say that anywhere on their website! Cash only, in 2023? Not even Venmo. Missed my plane. Use anyone else-- even Uber or Lyft. The absolute worst.

I wish I could give you zero stars. I'm what work is it acceptable to just leave dozens of business…read morecards all over the parking lot of an apartment building. Shame on you.

La señora Martinez es muy resorts y Su coche es very clean and accommodating to all ride haresxread more

Most of the time they were good but today it was horrible service, I had to help the driver with…read morelocation where I was going . Then the rate was $18 but I got newer rate of $22 from the driver then the female answered phone stated $25 and the driver brought me a disabled senior citizen with a walker back to my location in Pacoima. Then the terrible rude phone rep said call someone else. I did

Never use this company. The guy did not listen to the address given and ended up being super late…read more Calls me twice, rudely, telling me they are outside. When the "car" finally arrives it's a piece of crap, without a meter, that over charges for a ride to the airport. Suggest any alternative.

From the owner: Buenos servicios, confiablesread more

RATING: 0 on reliability, and 5 on customer service, for an average of 2.5 - 3.0…read moreThis is long because I want you to know the bad, balanced by the good. NOTE: I don't have a data plan on my phone, so I have no access to wifi when I'm out and about, therefore I don't use Uber or Lyft. I called Independent Taxi Company more than 12 hours ahead to make a reservation to be picked up at 2:30 a.m. to go to LAX. I heard the person groan. (Their hours, listed above on this page, say they're open 24 hours, so I don't understand what the problem is.) They told me someone would call me before they arrived. At 2:30 a.m. I had not received a call, and no one arrived to pick me up, so I called them. They said they were trying to find someone to take me. (Above, it says they have over 400 cabs in their fleet. What's the problem?) Beginning to panic, I hung up and tried to reach a friend at that ungodly hour, but his phone was turned off. I called Independent again, and they asked if I could wait an hour! NO! I have a plane to catch. I didn't have time to call around, so I jumped in my car and drove to The Parking Spot, near the airport, parked my car there, and took their shuttle to the airport. (I used their least expensive option, meaning I parked in uncovered parking on the roof.) When I returned six days later, I owed $179.12. I called Independent, and spoke to Leon. When I told him I would like to be reimbursed for that expense because, not only was I not picked up, but worse, NO ONE EVEN CALLED TO TELL ME THEY WEREN'T COMING, he asked me to email him a copy of my receipt from The Parking Spot, and he agreed to reimburse me. When I told this to my friends, every one of them was shocked and amazed. But wait -- there's more. A check was, indeed, mailed to me. Through the Post Office's Informed Delivery, I could see it was supposed to be delivered on April 25. I could even see a picture of the envelope. The Post Office never delivered that envelope to me. It is now May 11, and I still don't know what happened to it. I waited for over a week, and I even went to the Post Office to inquire about it, but they were clueless. Finally I called the accounting department at Independent, told them what happened, and asked if they could send a replacement check. They did, and I received it today. Leon and Independent provided OUTSTANDING customer service, as a follow-up to their poor service. Everyone thought this was a lost cause, but it wasn't. They did the right thing. I was wondering whether I would trust them when I need a taxi again, and then I realized, yes, I would, because I know if something goes wrong, I can count on them to take responsibility. Thank you Leon. On your part, you did a great job.

We took a taxi from LAX to Pacific Ave with Ana. She charged…read moreus a much higher fare than expected. The total came to $49, even though the usual fare is around $35 according to taxi fare calculators and Uber. To make matters worse, she added a 20% tip on the card terminal herself without our approval. Her trick is to take your card instead of giving you the Cash machine. I'd recommend taking an Uber instead.

I researched a couple transport options and different car companies before settling on Go Ride as I…read moreneeded to transport 3 kids which all required a car seats as per California Law. Uber car seat didn't seem to be a reliable option and ride hailing services required a super far transfer to another pickup location. The bus was also triple the time to our destination near the cruise port. Go Ride was very clear about their pricing and they were detailed when answering a follow up question I had about pickup time which was fortunate as our flight ended up getting in 30 mins earlier than scheduled. Our driver, Oscar, arrived early to pick us up - I received an iMessage from him before landing using my airline's in-flight wifi - I was able to send him updates as we got off the plane and got our bags. He pulled up within 5 mins of my last message when we had our bags conveniently right outside the terminal. It was so easy I didn't even need to rent the $8 USD luggage cart and my kids didn't have enough time to complain about any wait. Oscar was really helpful with our bags and had all the car seats already installed correctly! All seats were facing the correct direction, solid, tight and the only adjustment needed was for the actual seat belts themselves to secure the kids. Oscar offered us bottles of water and we were off to the hotel. On the way we had a nice chat and he was totally OK with the youngest child crying for a bit while navigating LA's notorious traffic (he said it was light but to me it was busy). Drop off at the hotel was smooth and we tipped in cash for great service - he impressed us! Definitely would recommend to anyone especially families looking for a smooth experience getting anywhere from LAX airport. I will be using them again for future travel. Pricing: reasonable and competitive for door to door private car service with car seats. Communication: from booking to actual day of it was the right amount of detail Quality: car and car seats were super clean Safety: our driver Oscar was safe while navigating LA's freeway and street traffic. Car seats were properly installed and well maintained. Convenience: Door to door service was amazing and easy - I had bags but didn't require a luggage cart at all. Time saved = more relaxation time = less whiny little ones Thanks again Oscar and Go Ride!

We received a text from our driver, Rich, to know when we unboarded the plane. He was very kind,…read moreknowledgeable, and a great driver. We usually rent cars when we're in the area, but if we are looking for shuttle service, we will use Go Ride again.