I bought a new motorcycle from them. The fuel pump went bad 2 months after owning it. They replaced it under warranty. The bike had the same symptoms of a failing fuel pump when I got it back. I notified them of it and they were going to call when they could get it in. They said that they reported it to kawasaki so it would still be warrantied after warranty ran out. The fuel pump went bad, left me stranded again. I took the bike to them. They held it for 3 months and never fixed it. I got the bike back and am fixing it myself. Kawasaki said they never reported it. I would never use this business. They are unprofessional and dishonest. read more

Very nice people , The service used to be great however it has dramatically gone down over the years .this is the most unorganized place of business I have ever been to , Getting follow up service on your lawn equipment is 1 at best .They kept my mower for over two weeks and didn't even touch it, I had to pick my mower up and take it to a local Lawn equipment dealer that didn't even work on this particular lawn equipment manufacturer .If you want timely service on your lawn equipment that you purchase from them I would look elsewhere,This will save you a lot less downtime on your equipment and certainly lower your level of frustration read more

Background, I was in here about a month ago and asked at the time if they did services like tire installation. Fast forward to today, I showed up with a front tire to mount on my Kawasaki Mean Streak. To only finally be told that they do not install tires not bought through them. I asked why this was, only to be given an excuse of we don't know where the tires come from if we don't provide them. My response was pretty close to "this is the largest load of BS I ever heard". This would have been some pertinent information to perhaps have heard when inquiring from the same employee a month earlier about tire installation. Lackadaisical attitude towards customer service. One person was just chatting with another customer about any ol thing under the sun, while I am standing there to check out. Two other employees were there but did not make an effort to provide any service at all. Long story short, I told them I would take my business elsewhere, went down the street to the Honda dealership who were only too happy to install my tire (in under an hour). I also bought some other products from them I had intended to buy at Taylor & Sons. So in total, T&S missed out on an easy $100 and an untold amount in future sales.....because I damn well will never let my shadow fall on their doorstep again. I like Kawasaki products, but would rather drive to Jackson then go back to this place again. After reading all the other reviews, it now seems I was the rule not the exception. If you are reading this, take your business elsewhere. I am surprised this place can stay in business...though now that I consider it, probably one of the driving reasons most of their floor stock on bikes is 2-3 years old. Update: I have since spoke to Justin Taylor. It was a mis-communication on both our parts as to their policy. read more

Well to start I ride all the way down here at 8am bcuz last week I'm told bring my bike in so I can have the tire changed so I do 1st thing Monday Morning & I get here pick the tire I want tell them my bike is outside so it's rite there then out of nowhere they say they won't change it bcuz it's not a Kawasaki. So why last Wednesday did they tell he wait till Monday bring it in & they will change it. The funny thing is I had them in a conference call so a 3rd party yea d them say yes no problem as long as you ride it in & it gets installed in our shop everything is ok . Now that's all changed . I just gen confronted the girl racheal who told us this & she denies it bcuz her boss is rite next to her . The empleees there tell u 1 thing then infront of their boss when u show up they tell u a different info to cover their asses . I f I can give them 0 stars I would but being 1 is mandatory that's what they get . Don't waiste your time there anyway . So let's add to their retarded assess . So my wife goes back to buy the tire I need to have put on in another shop & the guy tells her for me to bring the bike in & he will chsnge it & put it back on the bike . She says he came in already & the 2 women with half a brain combined told him no they won't do it so he says bring it in so he can change it & put it back on the bike then another guy that makes a box of rocks look smart says oh no we can't do that . Business lesson #1 if the customer is told something don't back pedal ur way out of it bcuz the customer is always rite & the way I was treated I highly recommend stay far away from them & this is not a threat but to the guy that stepped in I better never see you after the way you spoke to my wife . I will be your worst living nightmare . SO ANYONE WITH ANY MOTORCYCLE PART INFO OR NEEDS OR ANY KIND OF OUTDOOR VEHICLE LAWNMOWERS SHOULD STAY FAR AWAY FROM THUS PLACE . THEY OBVIOUSLY ARE NOT A TEAM SHOP & DONT COMMUNICATE WITH EACH OTHER SO IF YOUR TOLD SOMETHING EXPECT THE OPPOSITE WHEN U GET THERE . They make rocks look smart & thank good they are not putting anything on my bike read more

This is the worst parts house and service for mowers they were rude when I told them find something remotely close and I'd make it work I just needed a fuel solenoid. Save yourself the trouble and avoid these people. I'm a very patient guy but if you can't figure out after 15 plus years owning a business that parts of same title should be kept together you shouldn't survive. Maybe y these people are rated highest at 2 stars read more

Absolutely disgraceful..they don't like doing any work their apparently because they are always sitting around. The customer service is awful and they are rude to everyone. And to top it all off they are selling gear and accessories that are 4+ years old for retail value covered in dust and mildew read more