Mr Taylor was rude and unprofessional. After two months he had not touched my sandals and even had trouble finding them. His shop had shoes and bags stacked up smashing each other. I did not feel comfortable leaving them there any longer so I reluctantly took them back home unrepaired. I was going to take them back in a few months after he caught up with his backload of work because I know he does good work, but he quickly became belligerent before I could explain. After being talked to in this manner I will not be ever using him again. read more

Mr. Taylor did a great job replacing the soles on my 3 year old Frye riding boots. He got the job done in about two weeks, and they looked good as new when I picked them up. read more

Taylor Bros Shoe Shop - Before - Shoe Repair Near Me - Charleston, West Virginia

See all

I dropped my shoes off for a simple shine on a Thursday with a promise day pickup on Saturday. I went in on Saturday and they weren't even done. The owner said "Oh, I forgot about them." He then promised I could get them on Tuesday. I decided that wasn't good enough and asked for my shoes back. He disrespectfully threw them on the counter and said "Good luck." He then called me a very discriminatory name before I exited the shop. This man does not deserve the business of any decent upstanding customer. read more

I needed a pair of boots's soles reglued. Work was done as requested. I did call once to make sure the work was on schedule. Owner can be difficult but I found him to be reasonable. I will use him again. read more

Avoid this place. I took my shoes in to have the old heels replaced. The owner said it would take two weeks and he would call me when they were ready. I waited over two months with no call. I finally decided to go into the shop to check on my shoes. The owner had difficulty in finding them, then told me they were not ready yet. When I asked to have my shoes returned without repair, he became very rude and belligerent. This man is very disorganized and rude to customers. read more

Guy is extremy rude. Talks bad about other customers. Horrible customer service. Doesn't get things done on time. Don't take your business here. read more

Horrible, Horrible. I live 2 hours away, when I dropped off my shoes I informed the owner it may be a few weeks before I picked them up, of which he said was fine. I received a phone call informing me the shoes would be destroyed on Friday if not picked up. I informed him I would be in Charleston the following Wednesday and I would pick up then and pay a fee for holding over 30 days. He told me he does not do business that way and the shoes will be destroyed Friday at 5:30. DO NOT TAKE YOUR SHOES THERE, NOT AN ETHICAL BUSINESS read more

I don't even want to give Taylor Brothers one star, but apparently I have to in order to do this review. They don't deserve a star because I couldn't even get past the rude gentleman on the other end of the phone call to take my shoes to them. I was simply asking a question wanting to know if they offered a particular service and was met with hostility and overall rudeness. Taylor Brothers needs to work on their customer service. Furthermore, before hanging up there was a very sarcastic "Good luck finding someone to do that." remark. So if you want a place that treats you with hostility, rudeness and bad customer service, Taylor Brothers is your place, but if you want someplace to do your shoes, take it someplace else because I would never use them after this incident and couldn't even tell you if they are good or not. read more