Had an MRI today at OrthoSouth (Briarcrest) Location. Staff…read morewas GREAT! NOTE TO OWNERS... Get a decent set of noise-canceling headphones for the patients getting an MRI! I,m sure that the (OSHA) Occupational noise exposure is beyond the safe threshold for patients. Al Ray

I am an honorably retired Air Force member, having served 21 years--19 of which were spent overseas…read morein service to our Nation. Yesterday evening while walking, I injured my right knee. This morning my wife drove me to OrthoSouth in Bartlett for medical attention. However, I was denied care after being informed that the facility does not accept Tricare Prime as an insurance provider. When I asked if I could pay out-of-pocket, I was further informed that OrthoSouth only accepts payment through insurance and therefore could not provide treatment. I find it both appalling and deeply disrespectful that a medical institution would refuse care to a military retiree under these circumstances. In my view, every medical facility in the United States should accept the insurance provided to our veterans and military retirees. To deny service to those who have honorably served--many of whom depend on Tricare Prime--is unacceptable. In fact, staff at the front desk mentioned they had turned away another veteran earlier that same day. This experience left me with the clear impression that OrthoSouth prioritizes profit over patient care. To all military veterans and retirees: OrthoSouth is not a facility you will want to rely on for medical services. Their refusal to provide care is a disservice to the 1% of us who have dedicated our lives to serving our country.

When faced with a long recovery on an injury the thought of taking pain medicine, muscle relaxers…read moreand stool softeners for a year did not seem like the path for me. I was referred by one of my employees knowing I hate needles! It had already been four months and the daily pain was more than advil could handle. I met with Dr. Ly, she listened, asked questions about my FEMALE health history that none of the other specialist event inquired about. What? That counts? I was able to move the first day off the table. We set up a course of treatment and 6 months later i am moving like my old self. Still in recovery, but could not recommend their services more for pain management!

I am a 63-year-old woman who accidentally did the splits when I slipped on a wet tile floor. Dr…read more Amy Ly was the only Doctor who actually figured out that I had injured S1 and S2. Before I came to see Dr. Ly, my pain level was at a nine. Because of her treatment, I am down to a one. I love the fact that she is also a neurologist; so I know I am getting the best of East and West I highly recommend her because she really listens and tries to ascertain the true source.

Excellent care by Dr Chuck! He listens to what you tell him about your pain. Candace is great in…read morefront office, easy to talk to and very friendly and professional! I am grateful to have them!

The VA sent me here for my back and neck pain. This is my second visit and I'm loving it. My neck…read morefeels better my back has been improving. I'm loving this place.

Haley was my primary therapist. She was knowledgeable, professional and friendly . Everday she…read moreexplained what muscles were affected by the procedure that was being profromed. All the staff from the front desk to the other therapists that assisted Haley were great. It was such a great experience to have the same therapist each visit. Robbie Elmore

My interactions with Shawna the physical therapist and PT assistants were fantastic…read more My experience with Pittman Physical Therapy has led me to believe that they are not a financially trustworthy organization. On my first day of physical therapy, the lady at the front desk told me that she had looked up my insurance and that I hadn't met my deductible yet. I was informed that I would be charged $140 for the first visit and $100 for each of the following visit 7 visits. I was asked to sign some documentation that this billing information was correct and that I was responsible for looking up and confirming my insurance status. In the moment, this seemed wildly expensive and not correct, but I handed her my HSA card and paid for the first visit. The next day I was able to get in contact with my insurance company. They informed me that a claim had not been filed yet and that I did not have a deductible for physical therapy, but a co-pay. This information left me perplexed as it countered what I was told by the physical therapy office. I called and spoke with the front desk lady who had given me the initial wrong information. She told me that she had consulted with a generic website that showed her my insurance information. I asked her how she "knew" that my deductible was not met yet and her response deflected the question. I informed her that I did not have a deductible, but a co-pay, and again asked her about how she knew my deductible hadn't been met. She deflected again. I told her it felt like she had lied to me about my insurance information and she got very defensive saying, "I'm just a human and we all make mistakes." In my personal opinion, a mistake would have been just telling someone the wrong information, but to make up information and tell it to someone (and have greater financial gain) is frankly dishonest. At my next visit she had me sign a new financial agreement with the correct numbers on them. At my following visit, I asked the front desk lady for an itemized receipt of my first few visits (to give to my HSA). She snapped, I can't get that for you right now. However, by the time I finished the appointment she had provided me with an itemized receipt. On the day of my last visit, the front desk lady told me, "if we owe you anything, you'll get a check in the mail." A few days after my last visit I had the opportunity to leave an internal review of my experience. I was honest and fair in my review. I received a phone call that afternoon from someone within the company; he heard me out. However, before he finished the call, he asked me if there was anything he could do for me. I asked him to find out if I owed any money or was going to receive a check in return. He said he would let me know. It has now been over a month and I have not heard from Pittman physical therapy. My interactions with everyone, but the physical therapist and PT assistants, have been repeatedly unprofessional and suspicious and really make me have a hard time trusting Pittman Physical Therapy. I can't imagine I'm the only one this sort of behavior is happening with. I won't go back, nor do I recommend them.

I've been in the care of Dr Judith Lee-Sigler since 2011. I now commute from Jonesboro AR for her…read moreexpertise care. Yes, I could probably seek a local physician. But, I know there is no physician with her expertise along with her professionalism combined any where else locally to be found. The drive is definitely long, and at times painful along with uncomfortable due to my conditions. I've never found many physician's as Dr Lee-Sigler who go over your diagnosis and treatment plan as she. I've had other issues that were not within her field and recommended me to colleagues who were outstanding. Dr Wolfe was outstanding regarding my knee issue. Dr Saenz did an outstanding surgery on the wrist I broke. This establishment from the time you walk through the door, escorted to the doctor, seeing the doctor, getting X-ray, and checking out is extremely pleasant. The wait time very minimal from the waiting room to seeing the doctor. Since my time with this establishment I've never been under their roof over an hour...! PS: Dr Lee-Sigler personal assistant is a dream.

dr Owen tabor Jr did my total hip replacement surgery....he is awesome...I had little to mini…read morepain....I highly recommend him

I have several chronic illnesses that require ongoing care from Dr. Yan. I have been seeing him on…read morea regular basis for several years. He has literally "saved my life", and continues to enhance my overall quality of life. He is a skilled and thoughtful clinician, listening carefully to my concerns and always answering my questions. He has a unique background with a MD degree in Traditional Chinese Medicine from China and a MS degree in Integrative Medicine that enable him to integrate his care with Western medicine. I highly recommend his care. * * *

I have been a patient of Dr. Yan being treated for pain management, energy boost and weight loss…read morewith Very Good Results in each area. Dr, Yan is a compassionate, very competnet professional that gets results. One day while I was on the table my wife started shaking her hand that had been giving her extreme pain. Being a chef, her work involved a lot of repetitive motion under load at times so she thought it was carpal tunnel. THE hospital (voted Best in Memphis for a number of years) ran 'tests' to the tune of over $4, 500 and did not even find a problem much less a solution and of course a cure. Dr. Yan noticed her, asked what the problem was and two needles in the affected hand one time and it has been CURED for over two YEARS! No horrible drugs with their worse than the problem sometimes side effects at terrific costs to simply mask the problem but CURED and solved thankfully.He has been a tremensous help to me with pain management for a bad back and a boost for energy due to two strokes that wreaked havoc on my overall health. I am recuperating nicely and Dr Yan is definitely a part of my long range plan to reclaim and keep my health to an optimal level. I highly recommend Dr Yan and his services!

Dr's Dockery and Campion are The first Dr's I have been to in the last 5 years of seeking help for…read moremy lower back and leg pain to tell me I'm Not crazy. My pain is real and they were going to find the answers. I just had my second surgery and am finally founding relief from all my leg pain. While I was in recovery, I experienced what was thought to be a side effect from anesthesia, Dr Campion came over to check it out and kept me longer to make sure it was subsiding. Some of the office staff leave something to be desired, but I find that at most clinics in Memphis. This does need to be addressed as they are the front line of the patient experience.

This was my first visit to the location and it was sweet. I met with my physical therapist and our…read moremeeting was good. The building has great lighting and I was greeted upon arrival. The staff was friendly and professional and the clinic was clean. The care and concerns were taken in great consideration, and my issues and concerns were addressed. The overall experience was good and I have several more sessions that has to be completed.

Excellent facility and always clean. The staff is so friendly and personable when engaging. The…read moreschedule is always followed and timely! Well with Dr. Patrick Toy office. Absolute wonderful carr and aftercare for your needs. They really take care of your needs in and out of the office and they return phone calls too!

Dr. Dlabach is a great ortho, very kind and easy to talk too and hardly ever a wait and easy to get…read morean appointment. He had always been spot on with his diagnosis and treatment plan. He does great joint and trigger point injections. He will always refer you to another specialist if he knows that's what you need. My kids love Dr. Dlabach as well and he has handled sports injuries and fracture care amazingly well. He is focused on your best outcome!