Husband is diabetic and an eye infection We have private pay…read moreinsurance too. Refused to see him. Avoid at all costs.

The day before Christmas Eve I lost half the vision in one of my eyes. The kind folks at Wythe Eye…read morenot only got me an appointment that day but found me a retinal specialist that would see me on Christmas Eve. I am beyond thankful and would recommend their business to anyone in the area.

After over 20 years as a patient at Appalachian Eye Care and trusting them with my entire family of…read more12, this experience was unacceptable. My contact lens order was missed and I waited 6 weeks with no communication. When I finally called, I was told they had dropped the ball, yet there was still no follow up. Calling again over 2 weeks later, while wearing contacts that were no longer usable, I was met with rude, dismissive, and argumentative behavior. Instead of resolving the issue, I was repeatedly told the lenses were on backorder, contradicting what I had already been told. It then became unnecessarily difficult to obtain my own prescription. When I finally received it, the numbers were significantly different from my previous exam less than a year before, raising serious concerns about its accuracy and leaving me unable to confidently order expensive custom lenses. It has now been over two months and I still have no contacts and no trusted prescription. After two decades of loyalty and even purchasing a separate coverage through VSP Vision Care just to remain with this practice, because we love Dr. Lane, The lack of accountability, poor communication, and unprofessional treatment is unacceptable. Losing 12 long term patients may not matter, but experiences like this will matter over time. It is imperative to have good staff so your business doesn't suffer.

I saw a new doctor and a student doctor. I told them I was keeping headaches and migraines. I hated…read moremy contacts and my eyes were dry and irritated. The doctor told me to try a sample and if I didn't like them I could try another kind before I ordered a 6 month supply of contacts. I soon realized i was leaving for vacation and didn't have enough contacts. I messaged the office and asked if I could have a sample pack to get me through vacation and hopefully my eyes liked this kind and I could order them. They said no i could not get a sample unless I agreed to pay for a year supply of contacts. All they care about is the money. They could care less that I was keeping headaches from the contacts or that my eyes would drain with pus from the solution. The office manager needs to look at what the front office people are telling patients. I asked for my prescription and it took forever to get it because they didn't want me going somewhere else. I've been a patient for over 15 years and so has my kids. We are not going back.

They are all a kind caring place to go get your eyes checked get glasses contacts whatever you may…read moreneed they find out what's wrong with your eyes. They're very kind people that work in the office. The doctors are very very well. Know what they're doing. They are excellent, and they have glasses made in their store most of the time and I love going there. I recommend them to anybody.

Doctor Asbury is great. My kids been going for years. He really cares about his patients. Staff is…read moresuper friendly .

I love going there. Dr. Asbury and the nurses are great. I had some non-allergy problems, which…read morethey figured out, then had allergy tests which showed I actually did need shots. Feeling much better now. Thanks so much!

The office and staff was wonderful. They made sure to take proper covid precautions and made sure…read moreeverything was clean. Also, they took temperatures of each person that walked through the door. I don't know about you, but that puts my mind at ease knowing they care about my health and safety!

Horrible office. Unfriendly, RUDE, and they don't bill correctly... Whatever they can do it to…read moremake as much money as possible. DON'T GO HERE!!! I would have rated with 1 star but Yelp wouldn't allow just 1 star.

The office is full of kind caring folks. The quality of care is excellent. A clean environment. I…read moreappreciate having them in our area.

Vest was very arrogant and dismissive of my health problems and refused to provide a much needed…read morereferral to a physical therapist. Almost 6 months later I found a new doctor and got the much-needed physical therapy. The place is extremely unprofessional and the rooms lack any soundproofing or privacy.