This was my first time being a patient at the WV Eye Consultants office. The building was clean and…read moreorganized, but it was the only positive I could find. Staff were not warm or welcoming, but cold and uninterested. My appointment took well over an hour with plenty of waiting in between. I told them what contacts I wear and that I like them and they decided to put me in different contacts without even asking if I was interested. I'm glad I only need to visit once a year because this is not a pleasant experience.

Waiting room packed. We got up early to arrive on time, drove two hours, and we have been here for…read morea hour and a half.

Despite what the previous reviewer said, my husband and I have had nothing but great experiences…read morewith Tri-State Eye Care Center. The staff members are extremely friendly, knowledgeable, and helpful. The two optometrists are a pair of brothers. They are exceptionally kind and very thorough. They each take the time to explain exactly what they are doing and why. Tri-State also has a great selection of glasses and sunglasses to choose from. I would definitely recommend Tri-State Eye Care Center to anyone!

Incorrect address on website, tried calling to get a correct address multiple times and got…read morenothing. Missed appointment because of it. Will not be back.

Dr. Till and his staff are very professional. He removed the cataracts from my eyes. Now my…read moreEyesight is great. I highly recommend them!

My experience with this business was very negative. I would not recommend them at all…read more They seemed friendly but were unable to make proper glasses for me. Also, there was a long wait time even though I had an appointment and I arrived early. Do yourself a favor and avoid this negativity in your life.

I've seen all the doctors at the Cedar Bluff location the most current being Dr. Albright…read more Everyone was friendly and knowledgeable!! it was a great visit! After seeing Dr. Albright I went out to the Optical Dept and ordered my new glasses! Dena helped me. She has been taking care of my eye glasses needs for years! She is the best when it comes to anything to do with your glasses! Very pleased with the services I received. I highly recommend Envision Eye Care Cedar Bluff!

The Cedar Bluff Envision practice over charges to fleece your medical insurance company. When the…read moreinsurance does not pay, you are stuck with a huge bill for unnecessary procedures and extra appointments. 1 star for a nice office. Would not recommend anybody who has to pay out of pocket.

Such nice people and a HUGE selection of frames!…read more The thing I liked the best was that when I went to look for my frames they came up and asked me "What kind of frames do you like? How much are you looking to pay?" Then they went off and looked around for a few things they thought I'd like while I meandered through the shop. When they came back, I looked through those frames, then they made more selections based on what I liked until we found the best pair for me. I LOVE that they asked what I was willing to spend and actually stuck by it instead of trying to cram some expensive pair down my throat.

Pleasant staff Caring, competent physicians…read more Willing to accommodate if necessary if something unusual comes up

My wife went in for an eye exam. We are uninsured. We were quoted fees for the exam. When…read morefinished the price was significantly higher than what we were quoted. When we tried to ask for a reasonable explanation, the staff became abusive and impatient with us. There was no reason for the disrespectful treatment. It seems fairly obvious that this office does not want to be bothered with uninsured persons. It is also obvious that the staff is very poorly trained in customer service. Edit-I have spoken to Shelli Wright of Kepler Vision and was treated with respect by the senior staff who promised to address the incident.

UPDATE: After seeing a doctor at Blacksburg Eye, I realized that Infinity Eye Care failed to…read morediagnose a progressive condition (keratoconus). At that time, the keratoconus was advanced enough that I had significant night vision troubles, but Infinity didn't have an answer for that. My previous review was from 2020 but my visit was in 2019, and the keratoconus (corneal thinning) had definitely progressed long enough to be detectable. Had the team at Infinity Eye diagnosed it correctly then, I wouldn't have had it progress further all this time. I'm now starting treatment with scleral lenses and possibly cross-linking. That would stop the progression but not reverse it. If I'd pursued that same treatment in 2019, then I could have stopped the progression. Keratoconus is not the most common eye condition, but a skilled opthamologist should be able to catch it, and it's disturbing that that didn't happen here.

On hold forever with them. They put you on a phone loop that no one ever answers. How can you find…read moreout the information you need?

I traveled on vacation and had to get help when my contacts got "lost" in my eyes. Vistar was super…read morefriendly, offered to work me in no problem. They took excellent care of me. Now I'm off to enjoy my vacation!