Great staff and great prices! U will have a wait because they take walk ins not appointments!…read more Worth the wait!

I've owned dogs for more than 50 years and have been to many veterinary practices during that time…read more When we moved here, we tried other clinics but were disappointed. When my yorkie-poo became sick, I brought him to Wythe County Animal Clinic after hearing such good things about them - and I'm glad I did. He was diagnosed with heart failure, and both of the doctors, as well as the entire staff, took excellent care of him. Even though they are walk-ins only, they always saw us quickly. Everyone was so kind to both Puffit and me, and their compassion meant a great deal during a difficult time. If I could give them more than five stars, I would.

As I'm reading a lot of positive reviews, I feel like I was cheated when I went into the vet clinic…read moretoday for the very first time. Thank goodness I am not a local and do not have to depend on this vet on a regular basis. Upon first walking in, the atmosphere was nice. I was greeted and asked how I could be helped. I explained what I was there for, and that's when the issues began. I was there to drop a dog off to be boarded, which was set up days before. There were several communications between me (the foster), the dogs owner, and the vet clinic about the dog being boarded and the situation, yet when I walked in, no one seemed to understand what I was talking about. I learned that proper records were not being kept and notes in files were not being made, which is the excuse they gave. Is that the kind of care you want to entrust your beloved pet with? Not very professional. After I got the receptionists up to speed and they called someone to come take the dog, I explained she had a crate, food, food bowls, and toys that she needed. Minutes later the dog was taken away and I was dismissed. I asked "What about her stuff?" "What stuff?" Is what the receptionist snapped at me. I was amazed at her attitude. I explained the stuff, AGAIN, that I had mentioned just minutes before. She obviously hadn't been listening, not very professional at all. She then told us we could just bring it in, so my husband went out to the car and brought in the very heavy crate. At this point, another receptionist had shown up and was sitting behind the counter. I was holding the door open for him as he carried the crate in and he said "Sorry, it's a little heavy. Where would you like it?" After he said this, the other girl receptionist, which I was looking straight at, looked at him and rolled her eyes. That was very disrespectful and uncalled for, especially since we hadn't even dealt with her and all he was doing was bringing in the dog crate. I walked out of this vet clinic absolutely disgusted with the two girls at the front desk. They were rude, unprofessional, and clearly do not know what they are doing. They do not upkeep records nor make proper notes in files. I wonder what type of records they keep on veterinary care, let alone a simple boarding. I have no comment on the actual Vets who work there, nor any other employees. Just the two girls who were at the front desk at the time I walked in which was around 11:10am on 04/28/2018. I hope management can see this review and proper actions can be taken.

I am new to Grayson County, Elk Creek, VA. I have 2 dogs and 2 cats and was looking for a caring…read morefacility to transfer my pets care to, as well as, needing a vet to check my pet out today. I was pleased reading about the 4 veterinarians on staff here and called about 1:00 pm to inquire about my 5 year old cat that may have a stone or just a UTI because of his behavior yesterday and getting worse today. I asked the receptionist if one of the 4 doctors could see him today to determine what problem he is having and treat him. This facility seemed like the facility I have just moved from that provided care to all of my pets for 28 years, however, I was placed on hold while the receptionist checked with the doctors (4) to see if I could bring him in. That was a very short hold and she returned to the call and told me all the doctors were in surgery today, in fact, they do all their scheduled surgeries every Monday and Friday. She said that she would have to refer me to a clinic in Christianburg, VA. As I was shocked to hear that no one could see my pet because they were all in surgery all day, I went to ask the receptionist why all 4 doctors were in surgery today and did not have a veterinarian to look at any other pet and rudely SHE HUNG UP on me. Having worked in fields myself where you first deal directly with the customer, client, patient, etc, that sets the tone for the business and how it works past that initial telephone call or first person at the desk you sign in at. It is that first person's attitude and behavior that will turn potentially long term clients away. This receptionist was rude and she certainly had zero concern for my pet and his well being or me as a potential new client. I will never recommend this facility to anyone just visiting or relocating to the area. When a call comes in to a practice or the door to a practice opens the first person you speak to, usually the receptionist, will make or break the business. This receptionist certainly would not work for me and if the doctors at this location only do scheduled surgeries on Mondays and Fridays, why are they open to have a receptionist take calls if there is nothing they can do outside of their scheduled surgeries on Mondays and Fridays? This facility should take a look at how their receptionist handles calls and their hours of operation since they are unavailable on Mondays and Fridays to see anyone outside of their scheduled surgeries.

We thought my pup ate some of my meds. I called and had me bring him right now. They done so well…read morewith anxiety driven fur baby. Great pet experience and the over me knowledge information for my boys!! Thank you!! I got home and found the medicine however they were quick to get Clyde in and take care. This will be our forever pet Dr's. Thank u again from the bottom of my heart

I am frequently asked which Veterinarian Hospital I would recommend. My response is 100% you guys…read more Thank you for the attention you give my big ole fur babies!!

Once you get to the back, the Vets are quite good. But the front desk is still--after…read moreyears--difficult to put up with. Poor communication. Too, the pricing is terribly high. They started some years ago going over a pricing estimate and that helps. One reason the pricing is so high is that it is a 24/7 emergency clinic. Make an appointment if you can, and the pricing is a bit lower. In an emergency be prepared to pay, but keep in mind the vets are good there.

Recently I found two kittens abandoned on the side of the road. I was unable to take them in and…read moretook them here to get help. In an attempt not to stress the kittens out further, I offered to leave the crates I'd caught them in with the clinic for a few days. They assured me that they would be returned to me fully sanitized and put together. Today I went to pick them up and they were returned to me covered in crud and hair and debris, very clearly not cleaned, along with missing over half of the screws needed to connect them (There were 18 total, 8 were returned). When questioned they said they had cleaned one of them (but not the other?) thought both were in a deplorable state. I cannot speak of their pet care, but their customer service is patronizing at best and I would highly recommend triple checking any equipment you leave with them as they do not seem to care what condition it leaves in.

Professional and compassionate care. When there is a concern they will make sure to help and even…read morefollow up the next day or two.

Dr. Freeman & Lawrence took care of my cat for 17 years. When it was time-- they provided a…read morecompassionate end in a nice environment for me to grieve. They loved her as much as I did.

Foothills has been our primary veterinarian group for the past 3-4 years. Shortly after we moved to…read morethe area a feral cat came along and took up residence in our barn. A few months later she showed up with a litter of kittens and said, "you've been feeding me, will you feed my babies "? We helped her wean her litter and she began to let us pet her...if she felt like not hissing at us. I called every veterinarian office in the area and this was the first group I found that was willing to handle ferals. It took several months to trap some of the cats but we were determined to get everyone spayed/neutered before we ended up with another litter. Foothills was great to work with and very understanding when I had to cancel an appointment on short notice because we were able to catch a cat. We actually had to trap 3 of them that were too feral at the time to handle. Today I was back with my alpha male. Although he's been neutered he frequently gets into cat fights as he insures that no other cats move into his territory. Fortunately he is no longer feral and easy to handle. The vet always discusses treatment options and takes time to answer questions. The staff here is also extremely nice and great to work with. I trust them totally with my fur babies.

I'm on the fence about this business (not the Vet). I took my dog in for a routine checkup and some…read moreshots. When I went up to the counter, I told them the name, and was asked "are you waiting here"? I said yes, and nothing else was said. I stood in front of the counter not understanding if I was done checking in or not. After 10 minutes, another customer came in stood behind me. I decided to take a seat and wait and see if they needed more information. After another 10 minutes, a Tech called me into a room. Both the Tech and the actual Vet were very nice, and professional. When the exam was done, I was told to wait back in the reception area. After a few minutes, another Tech came out and hand me notes from the doctor. I waited for another 15 minutes before the first Tech came out and asked why was I still there. I replied that I was waiting to pay. That's when a woman from behind the counter said, "oh, come up". I paid up and left. While no one was rude or anything like that, I just think their customer interaction leaves something to be desired. Maybe it's just me? I'll try one more time to see how it goes.

Excellent experience with this clinic. I was having a hard time locating a practice that…read moreunderstands what is specifically needed for pre-breeding clearances registered with OFA. They did. They were clear about their policies and practices was well as pricing. They understood the process and went above and beyond to make sure that a blood sample was shipped to the proper facility for testing immediately. Vet took plenty of time going over the xrays with me before submitting them to the health registry. Their entire staff was friendly, courteous, knowledgeable and above all- happy. They seemed genuinely pleased to be at work and didn't skimp on the snuggles for my large breed dog. Your pets are in good hands. They'll be seeing more of mine!

New Dr`s at the vet are awful. This used to be A#1 vet now they over charge & have no respect for…read morethe owners' feelings or how they present your fur babies health issues. I left feeling that my dog would die in a matter of months and there was no hope. The Dr`s answer: They only live so long. I was in tears my husband told me we would find a way to help our baby. The Vet here said I should take him to another vet for a scan. Acted like it was no longer her problem. Then after charging us almost $500. They had the nerve to send me a survey that I answered honestly - they dropped us from their care & also from getting our fur baby's meds from their on-line pharmacy. So now we are trying to find another vet before he runs out in a couple of days. Just in case you are wondering how they drop you: They send a certified letter. Cold/ heartless/ dr`s work here if you can call them Dr`s, if you want your fur babies to die by all means take them here. The best ones that used to work have all retired. AVOID THIS PLACE AT ALL COSTS!!

My two year old dog was a patient here since he was born. He hurt himself running on ice. We tried…read moreto make an appointment. We were immediately told we had to take him to VA Tech. Over the years we have paid thousands of dollars to Tipton Ridge for our pets Healthcare. Never again!!!!!​

Our cat, Oliver, needed immediate care and we couldn't find a local vet who could give us an…read moreappointment. Tipton Ridge listened to the problem and made an appointment immediately. From the staff at the front desk to Dr. Ballas, Oliver was treated like the king cat he is. The vet tech who checked him in was sensitive, competent and patient with Oliver. Dr. Ballas gave him excellent care and spent time explaining exactly what to expect today and in Oliver's future. At the end of the appointment, a very kind member of the admin staff carried Oliver out to my car so I could use my cane and carry his meds. I can't say enough good things about the excellent care for Oliver and the perfect customer service. It was worth the drive to Pulaski and I'm going to bring our other pets here for care in the future.

Terrible service as a mobile vet. Try to schedule appt and they don't show up, don't call, so what…read moreis the point of being a mobile vet when no one can count on you. Tell you they will come but don' t do it.

I couldn't be happier with the care my animals received from Dr. Leedy. It was incredibly…read morebeneficial to me and my animals to have a mobile veterinary clinic come to my house to treat them. My animals experienced far less stress due to not having to travel, and they received top notch care. I will use Dr. Leedy and her services time and time again. My family and I are most appreciative to her.

Thank you, to Dr. Laura Pearson she was such a blessing being there for my sweet Isabelle. My sweet…read morelittle girl was my best friend for 9 short years. Dr. Laura was so caring during this very difficult time for me.

We had to say until we meet again to our dog Marley on April 30, 2026. The lady that helped me over…read morethe phone was so very nice and helpful. I cannot express the amount of gratitude we have for Dr. Laura. She has this peace and compassion about her that is just what you need during a difficult time. She was so calm and explained everything to us so we'd know what to expect. She treated Marley with the upmost compassion and respect. She even went above and beyond and made a print in clay of his paw. Thank you so very much to everyone with Caring Concepts for all their help and their services.