As I'm reading a lot of positive reviews, I feel like I was cheated when I went into the vet clinic…read moretoday for the very first time. Thank goodness I am not a local and do not have to depend on this vet on a regular basis. Upon first walking in, the atmosphere was nice. I was greeted and asked how I could be helped. I explained what I was there for, and that's when the issues began. I was there to drop a dog off to be boarded, which was set up days before. There were several communications between me (the foster), the dogs owner, and the vet clinic about the dog being boarded and the situation, yet when I walked in, no one seemed to understand what I was talking about. I learned that proper records were not being kept and notes in files were not being made, which is the excuse they gave. Is that the kind of care you want to entrust your beloved pet with? Not very professional. After I got the receptionists up to speed and they called someone to come take the dog, I explained she had a crate, food, food bowls, and toys that she needed. Minutes later the dog was taken away and I was dismissed. I asked "What about her stuff?" "What stuff?" Is what the receptionist snapped at me. I was amazed at her attitude. I explained the stuff, AGAIN, that I had mentioned just minutes before. She obviously hadn't been listening, not very professional at all. She then told us we could just bring it in, so my husband went out to the car and brought in the very heavy crate. At this point, another receptionist had shown up and was sitting behind the counter. I was holding the door open for him as he carried the crate in and he said "Sorry, it's a little heavy. Where would you like it?" After he said this, the other girl receptionist, which I was looking straight at, looked at him and rolled her eyes. That was very disrespectful and uncalled for, especially since we hadn't even dealt with her and all he was doing was bringing in the dog crate. I walked out of this vet clinic absolutely disgusted with the two girls at the front desk. They were rude, unprofessional, and clearly do not know what they are doing. They do not upkeep records nor make proper notes in files. I wonder what type of records they keep on veterinary care, let alone a simple boarding. I have no comment on the actual Vets who work there, nor any other employees. Just the two girls who were at the front desk at the time I walked in which was around 11:10am on 04/28/2018. I hope management can see this review and proper actions can be taken.

I am new to Grayson County, Elk Creek, VA. I have 2 dogs and 2 cats and was looking for a caring…read morefacility to transfer my pets care to, as well as, needing a vet to check my pet out today. I was pleased reading about the 4 veterinarians on staff here and called about 1:00 pm to inquire about my 5 year old cat that may have a stone or just a UTI because of his behavior yesterday and getting worse today. I asked the receptionist if one of the 4 doctors could see him today to determine what problem he is having and treat him. This facility seemed like the facility I have just moved from that provided care to all of my pets for 28 years, however, I was placed on hold while the receptionist checked with the doctors (4) to see if I could bring him in. That was a very short hold and she returned to the call and told me all the doctors were in surgery today, in fact, they do all their scheduled surgeries every Monday and Friday. She said that she would have to refer me to a clinic in Christianburg, VA. As I was shocked to hear that no one could see my pet because they were all in surgery all day, I went to ask the receptionist why all 4 doctors were in surgery today and did not have a veterinarian to look at any other pet and rudely SHE HUNG UP on me. Having worked in fields myself where you first deal directly with the customer, client, patient, etc, that sets the tone for the business and how it works past that initial telephone call or first person at the desk you sign in at. It is that first person's attitude and behavior that will turn potentially long term clients away. This receptionist was rude and she certainly had zero concern for my pet and his well being or me as a potential new client. I will never recommend this facility to anyone just visiting or relocating to the area. When a call comes in to a practice or the door to a practice opens the first person you speak to, usually the receptionist, will make or break the business. This receptionist certainly would not work for me and if the doctors at this location only do scheduled surgeries on Mondays and Fridays, why are they open to have a receptionist take calls if there is nothing they can do outside of their scheduled surgeries on Mondays and Fridays? This facility should take a look at how their receptionist handles calls and their hours of operation since they are unavailable on Mondays and Fridays to see anyone outside of their scheduled surgeries.

I brought my dog in to be evaluated for vomiting and clearly informed Dr. Matt McCormick that my…read moredog is reactive. I requested and placed a muzzle before the exam began. During the physical exam, instead of asking me to assist with restraint, which has worked well with other veterinarians, Dr. McCormick began pinning my dog firmly against the exam table in an attempt to control him. My dog became extremely distressed and ultimately urinated and defecated during the restraint. The level of force used felt excessive given that his anxiety and reactivity had been clearly communicated. I had to intervene and remove my dog from the situation. I understand that reactive dogs can be challenging to examine, but I expected a more collaborative and low-stress approach. Based on this experience, I will not be returning to this clinic.

They did not acknowledge my concerns about my pup. They insulted me by saying that her symptoms…read moremust be caused by her food (which they don't sell) or my well water (which tests clean) or Lyme (which was not warranted). I was told to change her food and come back in two weeks. I went elsewhere and got a diagnosis of a serious disease which I had suspected all along. The new clinic listened to me and answered my questions. The correct tests were ordered, and I finally got treatment. The new clinic always provides written discharge notes. I had to call multiple times to get the test results from Companion. I felt like I was a bother - not a client. Dr Fabrizi there was the only one who did at least acknowledge the symptoms.

Dr. Meredith McGrath is the best vet I have ever known. She keeps up with all the newest…read moreinformation available, she remembered my pets names long before she remembered my name, and that told me she was more interested in my pets than me. This is how a vet should be. Her staff is some of the best people in the business - my animals respond with purrs and wags whenever we have to go in for something. Dr. McGrath has been my vet for 18 years, and will always be my choice for quality vet care for my fur children! I give the ACC of Floyd my highest reccommendation.

I called and talked to Dr. McGrath recently about having to put a family pet to sleep. She was so…read morecompassionate, understanding and kind. On the day we went in she talked us through everything that would happen and allowed us to stay during the process and talk to our pet. Then they allowed us some time alone with our dog. The entire staff was wonderful. I would highly recommend Dr. McGrath.

Great staff and great prices! U will have a wait because they take walk ins not appointments!…read more Worth the wait!

I've owned dogs for more than 50 years and have been to many veterinary practices during that time…read more When we moved here, we tried other clinics but were disappointed. When my yorkie-poo became sick, I brought him to Wythe County Animal Clinic after hearing such good things about them - and I'm glad I did. He was diagnosed with heart failure, and both of the doctors, as well as the entire staff, took excellent care of him. Even though they are walk-ins only, they always saw us quickly. Everyone was so kind to both Puffit and me, and their compassion meant a great deal during a difficult time. If I could give them more than five stars, I would.

Cat was found not able to use back legs or use bathroom. We called about having to put him down…read more They wanted us to wait 2 days because they were too busy. We have been going there for over twenty years and have more than four dogs treated there their whole life. It has gotten more expensive and less available. Don't use their affiliate Town and Country because they are 10 times worth and outrageous pricing. Call another vet and saw them ASAP. They were kind and helped our beautiful cat have a non suffering life. Never again at Riner.

I've used them for many year, with dogs and cats. through all stages of life. They've always been…read morewonderful, and have never been disappointed. They are cost concious, and avoid unnecessary procedures (which helps the stress on the pets too). I can't say enough wonderful things.

Made a last minute appt for my cat. They called me not long after they took her in and told me she…read morewas doing fine and asked a few questions. They called back to walk me through what they recommended to make sure I was aligned before they did it. They also explained the pricing of things in detail so we were not shocked with a huge bill. They called back the next day to check on our cat. Very professional and I would recommend them.

Nice veterinary clinic right as you leave town going towards Roanoke. We were in and out in a…read morejiffy. All the staff were nice and the vet took ample time with our pet. He made sure we were aware of the different risks to dogs in Floyd versus where we moved from. Reasonably priced as well. Both of our dogs now have a new vet!

Falsely told me that my animal did not have cancer twice. Verified by another local veterinarian…read morethat animal cancer had spread. My animal suffered in death.

Rude! Office staff! Rude! Gave advice on how to treat my dog! Told me to google it! I…read moreexplained to her that she nor I went to vet school!! Therefore, put the vet on the phone or office manager! Then she told me to go back to my other vet since the prices are the same!

When no one in my area could get my kittens in for spay and neuter for months my friend recommended…read morethem. They were professional kind and worth the drive. Thank you for taking care of my fur babies

They never got back to me I sent a request of their services thru yelp and they never reached out…read moreto see what we needed