I've read all the horror stories from disappointed All My Sons customers, but for several reasons I…read moreused them for my latest move. My experience started on a sour note. We confirmed a move date (a Saturday, busiest day of the week for moving) and waited all day for the crew to show up. They never came. ASM said they had truck problems and several staff no-shows. We had phone calls with several agents, and changed the move to the following Monday. The last agent promised make us top priority. Thankfully we weren't under pressure to a hard deadline. On Monday the crew showed up right on time. They were skilled, careful, and unusually speedy. We were loaded up and moving into our new space within the hour. Everyone of the guys were friendly, communicative, professional, and best of all, respectful. There weren't any work breaks, lazy team members, or excuses. Overall, it was a great experience for us, despite the delay and having to work out the details with several different agents, and I'm happy to endorse All My Sons for our move.

BEWARE! Worst Moving Company I've Ever Dealt With…read more This was the first moving company my partner and I have ever hired, and unfortunately, the experience was incredibly stressful and disappointing. From the very beginning, communication was a mess. The company called from multiple different phone numbers, making it nearly impossible to keep track of who was contacting us. On top of that, I never spoke with the same representative twice, so I constantly had to repeat myself. I reached out several times leading up to our move to confirm details, yet I didn't receive a clear response until just a day or two before moving day. We were moving from a two-bedroom apartment to a one-bedroom apartment within the same apartment community, just a different building. We did everything possible to make the movers' job easy. Earlier that week, we packed and wrapped over half of our belongings ourselves and moved everything into the living room for easy access. Our largest items included a desk, a king-size bed, three TVs (already taken down and wrapped), framed degrees (already removed, wrapped, and boxed), a three-piece sectional that had already been disassembled, and four chairs. Every tote and box was lined up so the movers simply had to carry everything to the truck. AMS classified our move as a partial move, so we were told it should take approximately 3-4 hours. Instead, it took 8 hours. We were also told we would receive a call an hour before the movers arrived. That never happened. When the movers arrived, they didn't introduce themselves, although we eventually learned their names later. One mover, Aiden, worked hard throughout the day and was efficient. Unfortunately, the other mover, Devontay, was the complete opposite. His carelessness caused significant damage to our belongings. He broke two storage totes, busted open the box containing our framed degrees, damaged several picture frames, and scratched multiple pieces of furniture. After unpacking, we also discovered that both of our computer monitors had been completely destroyed. I only realized boxes and totes had been damaged because I looked inside the truck myself. When I asked Devontay what happened, his response was simply, "Oh yeah, I dropped it. My bad." That level of disregard immediately made me lose confidence in the move. Throughout the day, I called AMS five separate times requesting replacement movers and a new driver, since Devontay was the only one with a CDL. Eventually, another individual arrived but only helped briefly before disappearing. During that time, Aiden was left doing most of the work by himself, with my partner stepping in to help. Aiden never stopped working, and I genuinely appreciate his effort despite the circumstances. Roughly two hours later, after a great deal of back-and-forth communication, the operations manager and several employees came in on what I was told was their day off to finish the move. I do want to acknowledge that the operations manager was professional, sincerely apologized, and did everything he could to address our concerns and get the move completed. I appreciate his efforts. However, that does not erase the overall experience. We were told on moving day that a damage claims form would be sent to us. Instead, I had to call multiple times over the following week just to receive it, and it wasn't sent until more than a week after our move. Overall, this was an exhausting, frustrating, and costly experience. Between the poor communication, damaged belongings, delays, and lack of urgency in resolving the issues, I cannot recommend this company to anyone. Do yourself a favor--save your time, money, and unnecessary stress by choosing a different moving company.

I had a great experience with the customer service reps here when dealing with a mix-up about a…read morepiece of mail. The FedEx Ground manager kindly informed me that this location can't receive postal mail--hypothetically, even he's not authorized to get it. I'm glad to have that cleared up! Now, to figure out where the mail ended up...

I was treated rudely. A girl offered to help me but then became rude because I was trying to save…read moremoney. Said it wouldn't make a difference. Just walked away after tossing my receipt down. I asked another man if I was thru because she walked away and he said. Your good. I geuss that's the way people say thank you nowadays for giving them service. There used to be a nice man working here but haven't seen him in awhile. He was always helpful . *make a difference in box or bag. Also she put one piece of tape on after I asked for tape to secure envelope. I asked if I could use tape and she said it's not going anywhere. I said I would just like it to look neater. I'll probably go elsewhere next time I need shipping.

Stopped in to look at computers and the General Manager, Brian, came over to help. He spent a lot…read moreof time explaining the computers and types of technical support and warranties. Unfortunately ended up not getting one there only because found the specific model that had what was needed. I have shopped at Staples at other stores and buy quite a bit for my business and personal use because their prices are reasonable and fair. However, the customer service provided by Brian and his staff was something we don't see often anymore and he even followed up with to see if I was able to find what I was looking for. I will be shopping there again.

I stopped in to this Staples yesterday while my wife and I were out and about. I didn't need…read moreanything but I love shopping around in an office supply store. I walked in and was immediately greeted by a nice young lady. She allowed me to look around and didn't bother me. This store is small and very clean. Although I went during the COVID-19 scare, I still believe the store is a clean place. They also have a nice selection of office supplies, networking items and office chairs. They were completely out of hand sanitizer and toilet paper though. But that's to be expected. All in all, I like this Staples location better than the Cleveland store.

For a business I couldn't have ever imagined finding you would be this hard. After 4 wrong…read moreaddresses and driving a very long time to finally find your location. A tiny sign beside the door you can hardly see unless you're out of your car! When my roommate put in comments his already painful experience with customer service and the lack of info online the lady running the office wanted to be very unprofessional calling him out in front of other clients. They looked at him like he was crazy from what she was saying to him. It's not his fault he's a paying customer to achieve a much better career and you think calling him out was the answer in front of everyone else. She could of ask when she took him back what issues he had. I'll drive to another city before using this place in the future. Btw it's a wedding planning or event decorations rental service. It's like the finger painting is a side gig.

No longer at this location. There is a location at 5959 Shallowford Rd suit 2093. The location on…read morewebsite is wrong. When you try calling them expect being on the phone for over 20 minutes. Person on the phone was not aware of location change!!

Never, ever, ship furniture or anything valuable through them. I'm so appalled that their website…read moreadvertises that they "specialize in packing and shipping antique items." It's completely false advertising. I paid them over $500 to ship an antique Danish teak cabinet. This is what I received. The damage was just shocking and heartbreaking. Charlie threw the cabinet into a box surrounded by four pieces of foam, without so much as removing the inner shelves or wrapping the product tight with plastic wrap. It has now been three weeks since I received my destroyed piece of furniture and I've received zero compensation, despite their claims that they are working with their insurance company to process my claim.

I have been to many Fedex offices over the years but this by far is the best. I ship…read moreInternationally and they (others) always get it wrong!!! The were polite and knowledgeable and quick!! Fantastic!!!

Couldn't make it to the store, which makes it that much better…read more I emailed Melissa the info I needed printed & faxed to save my insurance, & she professionally & perfectly processed this request for me. Saved my bacon :-) She deserves a raise PS Contrary to what it says, I'm in Chattanooga, TN Store #0519

Like most consumers I have of course seen Estes Express trucks on the road, but what I didnt know…read moreis that they also delivery comsumer products as well such as my new 75" TV. I had only seen their big 18 wheelers on the interstate and I had noticed how professional the trucks look and how courteous their drivers were. I recently ordered a large 75" LED TV and it was shipped to me via Estes Express and had my first direct experience with Estes. Even though the original order was placed on the evening of July 3rd, the TV arrived a few days later on July 8th which included a weekend and a holiday. Throughout the whole weekend I received emails from Estes letting me know when it left one terminal and arrived at another one. Then today (delivery day) I received a call first thing from Estes letting me know the delivery was coming soon. We discussed my difficult and very steep driveway and the friendly driver advised his truck (26' box) would be fine. Once he arrived he backed up my difficult driveway like a boss and promptly unloaded the beautiful new LG TV that was strapped to a large pallet. Everything was in perfect condition. In fact it looked as if it had never been touched, not even a scuff on the outer box. I cant believe they hauled this thing almost 1000 miles. Overall I am VERY impressed with the whole Chattanooga, TN Estes terminal. The way they handled the cargo, the friendly driver that navigated my tough driveway everything about the whole process from Estes was amazing. The manager and trainer there must be first class to run an operation like this. If I ever need to ship again Ill be looking for Estes !!

ESTES express suck big time..somehow they have lost my pool BUT I have been charged for it on my…read morecredit card...Talk to at least 10 different people from Estes. They have paperwork and I have a pdf file copy that says they have the pool and shipped it to Indianapolis but can't find the pool. This was 8 days ago. All I get to talk to is answering service. When I got frustrated and asked to talk to a supervisor I was given a number to call. When you call the number, it rings and then hangs up. What is happening to this world? EVERYTHING has to be e-mailed...can't seem to talk to anyone in charge.GRRRRRRR! Yesterday I received a automated call from 1-877-714-7504 saying that they would make my delivery today between 9 and 1....after one I started calling the number...was on hold for over 30 minutes..never talked to anyone. Finally I called the Tennessee number and talked to the one girl named Alesha that is the ONLY person who even answered a question. I was told that no I was not getting my delivery...they asked for the number that called me. They think I am stupid or something...why would I wait half the day here for nothing. TERRIBLE BUSINESS!

Very impressed with Paul and his professionalism, great prices, and quick response! I recommend…read morePaul to all of my family and friends. He is new to the area, but has worked for my friends in Knoxville. If you have an unwanted possum (or two, like us) give him a call!

From the owner: I earned my zoology degree because I love animals. We believe that all animals should be treated…read morehumanely and that our customers should be served with excellence.