We are really happy with our amazing pool and outdoor kitchen. From the first meeting we really…read moreliked Myles and his ideas for our outdoor space. He really went above and beyond to ensure we loved the finished product. This will be our third season with our pool and we are still really happy and satisfied. We felt very comfortable with all of the people he employs and were never worried about safety and security. We have had one issue since installation and it was covered by warranty and was resolved. I would definitely recommend Destiny Pools.

Be aware that Destiny Pools does not believe it is important to honor their bid to the home owner…read more I bought a house in late July, with a pool that needed renovation. Destiny gave a quote for the repair, and that amount was deducted from the sale price of the house, as part of our negotiation. I made seven calls, to Destiny, once a week, beginning in January, to ask them to begin the renovation. NOT ONCE did anyone call me back during that entire time, except last week when a lady from the office said they would NOT renovate my pool at all, they have no intent. ie. they would not honor their bid. She said the bid had been made a 'year ago'...when it was actually 6 months. There are not many who do pool renovations in Lubbock, but when I did find one, the cost is double the quoted bid from Destiny. So the conclusion one might make is that Destiny never intended to renovate the pool, estimate was "low" at $17,500. This is entirely factual. One can make their own conclusion from the facts, but be warned, they do not honor their word or bid.

I need a pool service in Lubbock and they were not able to help me. It took them a few days to…read morerespond.

From the owner: Swimming Pool Construction. We are west Texas only authorized dealer for both Viking and Trilogy…read morefiberglass pools. We also proudly sell Zodiac pool equipment and are a Zodiac ProEdge dealer.

Jay and company have been awesome. They built us a beautiful pool and have done a lot of hand…read moreholding From start to finish. I would highly recommend them to my friends and family. They did everything that they said they would do and then some. Thank you guys for giving us our dream!

If you are a builder - probably does a great job. If you…read moreare an individual home owner, don't expect follow up, attention to detail, a finished product, or the truth about timelines. Pool looks good but the detail parts are missing. Didn't finish the job and caused other issues with our house flooding - we discussed our concern with this day 1 and now our house floods when it rains. Other items billed but never finished. Those items should have been completed when trenches were dug. Now we have to cut through concrete that was poured to finish the job. UGHH - very frustrating.

Awesome company! After trying the pool cover company I had used, and not hearing back after 30 +…read morecalls, I tried Cover Care. They came out identified the problem and after several trips back to there warehouse to get parts it was fixed, and fixed correctly. I don't know when my pool cover has worked this well in years. Not only did they fix the broken parts, but they made the pool cover travel evenly so its not crooked anymore. I am so grateful to them. They were truly professional and quick. I will only be using them in the future! Love love love this company.

R & J Pool Spa & Deck answered my call without identifying the business. When I explained what…read moreservices I need, I was told I would be put on the schedule in 2 to 3 weeks, after I texted in contact information and pictures of my pool and equipment. I texted my information that evening and in response I received a terse recommendation for a pool equipment supplier. I explained again that I am a new pool owner and need repairs and maintenance. The next morning I received a text saying, "No maintenance available" - that was the whole text. R & J Pools Spa & Deck demonstrated very clearly that they don't want any business.

Having trouble with a hot tub was not fun. I had 400 gallons of water just sitting there and you…read morecan't just drain it out and leave the hot tub empty! You also can't just call any hot tub business to come and repair it because of the brand. R&J was fast, professional and ordered everything needed to get my hot tub working again along with a fair bid on the work. I'll be using them for as long as I have a a hot tub or pool

My experience with EasyTech Pools was great for a while and then it wasn't. It seemed when the…read moreowner was taking care of the pool, things were good but some of the guys he has/had working for him are doing him no favors. I found them to overpromise and underdeliver and when I questioned them about my green pool and lack of general follow-up, I was told to find a new pool company to work with. I cannot recommend based on my experience.

If you are looking for someone to maintain your everyday pool needs Blaine Kitten is your guy! I…read morecan not say enough great things about Blaine! First of all he is great at what he does! Our pool is crystal clear and has been since he started with us! Blaine is reliable and always goes out of his way to make sure everything is taken care of! He is here weekly and always makes sure we know what is going on! I highly recommend Blaine! Blaine! We can not thank you enough for always taking care of us.

We contracted with Premier Pools for a complete makeover on our existing pool. They reconfigured…read moreone end of the pool by adding a tanning shelf and spa. They also installed an automation system which allows us to control the pool equipment settings with our cell phones. The owners of the company patiently helped us learn to operate all the new features of the pool. We are now using our new pool and loving it!!! Thank you, Premier Pools!!!

The service was the best. The new owners were there everyday checking on progress. Every different…read morecrew completed their job quickly and efficiently. The extra things that needed to be done were scheduled in perfect sequence. Any adjustments that we wanted to make were made timely. They listened from the beginning to our wants and needs to create exactly what we wanted. The entire process only took around 2 months. The cost was communicated with us from the beginning. Any changes that we made, the new cost was communicated, as well. Suggestions were made so our pool would be what we wanted and still fit into a price range. We cannot say enough great things about this experience.

Horrible service! We made an appointment in early April to have a hot tub serviced it is now nearly…read moreJune and the work has not been done. I went in the first week of May to get an idea of when we would be hearing from someone regarding the appointment, I was told we were on the schedule for the following week. This afternoon; 5-28-19, I called to check the status of our request, first I was placed on hold for over 10 minutes. When someone finally got on the line, I gave her the information for the account and contact phone number. I informed her my number should be on the information as point of contact and was RUDELY told "if you want to be contacted you to have give me the number;" which I had already given. I attempted to explain I was just letting her know I should be listed as the point of contact and there was no reason to speak to me the way she had. Rather than apologize or simply say "thank you" she decided the better course of action would be to hang up on a customer. I stopped by to speak to the owner or manager and was greeted by yet another extremely rude employee (Chelsea). I was informed she and another (Susan) were the only 2 there and that she did not answer the phones. When told the situation her response was, "that's just the way it is!" This sort of behavior should not be tolerated in any customer service industry, period! Update to this review... One hour after posting this review, Susan from Pools West called and told us we have 2 options... Take our review down and they would be out next week or find someone else to do the service. Needless to say we would rather spend our money with a reputible company who VALUES their customers.

Pathetic service. Was planning on buying a hot tub. 2 ladies were there. Neither showed any…read moreinterest whatsoever in helping me. Was shown one in a catalog and then told to come back next week. Went down the road 3 blocks and bought a $7000 tub in 30 minutes. This place is a joke.