These frauds don't even deserve ONE star. Business internet is unreliable at any level of service,…read moretech support is slow, unresponsive, and incapable of telling the truth, customer service is a sham.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 302 North Main St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Barre Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

So here I am in rural Vermont, and our cable box doesn't work the day after Thanksgiving. I'm…read morethinking that at BEST, I will have to wait a few days to get it fixed, and that is assuming that anyone actually checks the plaintive, pleading message I am going to leave on their "emergency" service hotline. Wow, was I ever pleasantly surprised. After navigating through their phone menu (all I had to do was press 1) a human actually answered! He said someone would come to the house in an hour!! OH MY GOSH!! The guy was an hour late, but he CALLED me to TELL me this! HOLY COW, and he had an excuse, the roads were icy, and I can verify this because I was outdoors early this morning, and it was so bad I nearly slipped and fell 3 times. So anyway, the guy arrives, and he has a Red Sox cap on, which is a risk in this neck of the woods. Vermont, if I had to guess, is 60% Red Sox fans, 40% Yankees fans, so yeah, we were happy about his hat. He is courteous, polite, young and cute (my sister's comment) and he petted the barking dog. He found the problem in 4 minutes (broken power cord, weird) fixed it, and left. No charge! Wow, does it get any better than that? We were all so pleased that we had a celebratory Sidecar. Hey, it's officially still the Holiday Weekend.

I have had nothing but great interactions. The phone customer service has been extraordinary…read more Helpful, efficient, funny and going the extra mile. Yesterday my new cable box pooped out. The customer service agent tried diligently to help us trouble shoot over the phone, to no avail. She put in a work order, I then told her I had some folks coming to stay in a day, could we get it fixed by that time, oh, did I mention, it was 4pm. No promises but she was going to do her best. Within an hour a very nice service tech dropped off a new box, waited to make sure we got it up and running and we were good to go. EXCELLENT CUSTOMER SERVICE!! Thank you!!

We've had BT since early 2024. We'd had Comcast for over 24 years, but, their rates for internet…read moreand TV packages were out of control and continuing to increase. LOL...now Comcast is offering 5 years 1GB service for just over $50. They are feeling the BT punch and loosing customers. Too late Comcast, I asked you in visits at the local office, several times, to give us a better deal and you said your could not! Then I went to BT and glad I did. We ended up connecting an outdoor antenna for our local channels to the incoming Coax to our TVs from the now disconnected Comcast service. There's 28 channels broadcast over air in our area! As for TV packages, nope!.....Internet is all you need. We subscribed to 4 streaming services for all of our sports and movies and still, the BT 1 GB service plus the cost of all 4 streaming services still save us 75% off what Comcast was charging us. As for service and support, BT excels. We had a connection issue ongoing for a while (intermittent), but, they came to our rescue and although the tech had to come twice over 2 days due to finally get a few faulty wiring connections isolated and corrected, we now have 100% rock stable service at 1GB speeds and right at our plan. We can not be more pleased with how our BT service and support has been and will stay with them ongoing! Well done BT!

(Cross-posting from my Google review) I decided to switch from Xfinity to BT now that they were…read morefinally available in my area, and their prices were about the same as what I was paying but had slightly better speeds. I figured even though I'm not saving much money and speed isn't an issue, I'd rather be on fiber and supporting a local company. I had a minor technical issue / question and submitted it tonight using their support form, figuring I would get a call tomorrow or the day after. Instead, Roy from the technical support team responded TWO MINUTES later (this is at 8pm), answered my questions, and resolved the issue I was having with my account configuration. Their support is as fantastic as everyone says! In terms of the install; I called in December and they had pretty immediate availability. I ended up scheduling the install for early January and the install was quick and easy.

David was very patient and kind! Very helpful! Will look for him on the future when I'm visit…read moreXfinity in Lebanon! Thanks David!

0 stars. Worst company, of any type, I've ever dealt with. They make it extremely hard to get any…read morehelp, they have a message on the local office saying the phone number has changed, and the number they list is the number of a medical office. Nice touch!!! Buyer beware!

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

Terrible customer service and terrible internet service! Their internet is stuck back in the…read more1970's! They charge you $129 for a 2 year contract. I was with them for 2 years but I got charged when I moved from my condo to my apartment that was in the same service area. They counted the move as a new contract. What a "money making" joke! Definitely would NOT recommend them!!

I like the internet. Able to stream youtube with no buffering, so no complaints there. Cable…read moreservice is awesome. DVR can hold a bunch of recorded shows. Price is reasonable. I've no problem with in this 1 year 8 months of service.

I have been here many times as having moved to the NEK from DC I needed help with internet and TV…read moreservices. They set my my DISH service two years ago but I had no internet. They sell everything including surveillance security cameras. But what I love about them is that they are honest and don't just try to sell you stuff. Yesterday Shawn (spelling ?) came to set up my new TV I got at Costco. He was wonderful, patient and knowledgeable He was willing to explain everything and went overboard to check everything to make sure it all worked. I was very happy with this service and it was reasonably priced. Thank you.

From the owner: O'C Satellite, Inc, serving the Northeast Kingdom area since 1991. We pride ourselves in providing…read morethe best service and entertainment experience to our customers.

Persistent technical glitches and very little technical help. When confronted with a problem their…read morechief answer seems to be " huh, that's weird." The internet service is good but the tv package is very sketchy.

I've been a customer for a long time and I have had nothing but excellent customer service!…read more I recently needed to get new service at my apartment for my job (the neighbors WiFi was no longer sufficient). The woman I spoke with on the phone, (I wish I'd written down her name!) was kind, professional, friendly and happy and answered all my questions very quickly and articulately. (I have never had a phone experience with GMAVT that was in any way contrary to this!) Jason arrived within an hour to set up service. He was also knowledgeable, professional, pleasant, he worked very quickly and efficiently, made sure I was happy with his work as he was doing it and was so tidy while in my home! GMAVTs cost is less than Comcast's and much more transparent (we've had both) but I'd even pay more if I had to. They are more than worth it!!!

for a company that has "communications" in its name, this company truly doesn't get it.... My…read moreinternet stopped working on a Wednesday evening. I got an "appointment" for thursday and no one showed up. They said they could come the following day, I got text messages stating the technician had arrived, but that wasn't true, then I was notified that the problem was resolved, I checked and that was also not true. I texted back (as instructed!) to notify the company that it wasn't fixed. No answer. I called the support line who stated that the issue was fixed, and that the technician had arrived. I had to strongly suggest that neither of those were true. THey had to create another "ticket" and said that someone would be out at the end of the following week, despite my attempts at escalating the situation. I got a lot of people apologizing and no action. Despite my requests to keep me informed, I checked my internet on Sunday night and it was fixed. No notification at all. And, to top it off, on Monday I got two text messages stating that the technician was arriving at my location! again not true. I have to contact the company again so I don't have to pay for the 5 days I didn't have service. They have big problems.

Just awful. Even trying to write this review while utilizing Consolidated's internet service is…read morealmost impossible. I can't imagine a worse monopoly exists on earth. Forced to use this spotty, slow service or nothing at all. Absolutely awful. Negative 5 stars, would not recommend.

Suddenly today My android phone had an odd message on it and wouldn't work. I stopped at the…read moreVerizon store on the B/M Road in Berlin, hoping for a quick fix. Luke told me the phone could not be repaired and that leaving it in a cold car had allowed moisture in and that was the cause. I am still not sure I believe him, but he assured me I would lose everything soon if I didn't get a new phone. The insurance had a $200 deductible for a refurbished phone. I felt I had no choice. I left my phone with him and came back after work. The whole deal cost me almost $175 ( You pay 6% sales tax for the $600 phone), plus $20 a month until my contract runs out in November. OUCH!!!! However, Luke was helpful and patient while I asked myriad questions about how to use this new phone. He assured me I was less stupid than many customers. (my words). When I whined about the $20 and the $30 upgrade fee he suggested I call customer service. I did and they waived the $30. I like the new phone and think it is easier to use than my old one. Alas, I will miss my cool case. HOWEVER, A PHONE SHOULD LAST AS LEAST AS LONG AS THE CONTRACT!!! I would recommend Luke. I will go to him again if I need any help.

This place is a shark tank. Stay away. Go to an actual Verizon store. I was lied to about the…read moreprice of a tablet, told of a false promotion, among other things. They work on commission only, as in they don't get paid a dime if they don't sell something. Sound dangerous? It is.