The staff here are so amazing and kind!! There's ample seating upstairs, it gets busier during…read moreweekdays/day time but I was able to find a seat. Got the iced blueberry matcha latte and would recommend! Clean bathrooms, clean workspace, great drinks. 50% off drinks if you pay with your capital one card too.

Capital One Café is a unique concept, creating a comfortable place to grab a drink, get some work…read moredone, or simply take a break. We walked into a clean, modern design with plenty of seating, making it feel more spacious than a typical coffee shop. The layout is open and inviting, with a mix of tables, communal seating, and lounge areas that accommodate both quick stops and longer visits. Even if you are not visiting for banking services, it works well as a quiet place to relax or meet up with someone, and the energy of the room stays calm and focused throughout the day. The biggest perk is the discount for Capital One cardholders, which makes the drinks a much better value than many other cafés nearby. The menu includes espresso drinks, teas, refreshers, and a small selection of pastries and sandwiches. We found the coffee to be perfectly decent, but nothing that really stood out compared to Boston's specialty coffee shops. It gets the job done, especially with the discount, but it is not a destination for the coffee alone. The pastries and sandwiches are standard café fare, fine for a quick bite but not memorable. The atmosphere is one of the stronger parts of the experience. There is plenty of seating, the space is bright and well maintained, and it is a comfortable spot for studying, working, or having a casual meeting. The staff were friendly and the service was efficient, making it easy to stop in even during busier times. The seating area stays comfortable even when the café fills up, and the availability of outlets and Wi-Fi makes it practical for longer work sessions. If you have a Capital One card, the discount makes this an easy place to recommend since it offers good value in an area where coffee can be expensive. Without the discount, the drinks feel more average for the price, especially with so many excellent independent cafés nearby. The value and atmosphere are what make this café stand out more than the drinks themselves, offering a comfortable, functional stop that works well for a quick coffee break, a work session, or a meeting.

I've been with them for a long time, poor customer service. Often lines in branches with one…read morecashier. They do not adjust accounts automatically if you have good deposits and high credit ratings, it is up to you to ask and then rates can move down as much as 5%. Charges on accounts when added up are high. Applying for a home loan through them is a nightmare. I worked through a pleasant man at the Belmont branch who gave three different outcomes at three different times, which meant he kept missing that I wanted to put 20% down and kept noting just 10% on the pre-approval. Also said it the approval would be good for three months but then only noted one month on it, I had to keep asking for corrections. My realtor frowned when I said I had a BoA pre-approval - they'll make you jump through hoops, he warned. Sadly, he was right. I'm moving my accounts, there has to be better service elsewhere.

Margaret was super helpful on a Saturday afternoon! She got all of the complicated joint accounts…read morebusiness, new name changes squared away (could only put this off for so long!) I know who to go to now if I have any more complicated bank ventures with BoA like mutual funds, retirement accounts, and whatever else! :)

Private Wealth inside the mall entry, and outside there's another entrance with an ATM ($4 fee!)…read more It's clean, card swipe to enter and though I was too early, at least they had a selection of bills ($100/20/5) that you could choose.

No complaints here. Very clean bank. The customer service was amazing. They were really nice…read moregreeting me and making sure they could help me with whatever I needed. (Even on Black Friday!) Thank you for being awesome :)

Friendly people, who know their clients. I've never seen that in a BoA. No awkward conversations,…read moresecurity is very friendly but present, all very sweet people and fast service

The line always moves quickly and all of the tellers seem super helpful. What do you say about a…read morebank branch... its a bank! big bonus? Its a bank near both a Qdoba and a McDonalds!!

Not to be confused with the Bunk Of America, which is a company that sells beds for brothers and…read moresuch. Located in one of the fancy parts of Boston close to Fenway and downtown is this bank which is right next to one of my tanning salons - and the gym that I like to use. So I have swung by to use the ATM on a couple of occasions and it wasn't bad. It charge the standard fees and while nobody was overly friendly when I walked into the place, nobody was judgy or suspicious either which sometimes happens to me because of the way I look, with the muscles and long hair and everything. It was a pretty decent experience on both occasions. Now if they could stop charging these obnoxious ATM fees to non-account holders and add on fees to account holders then I would go up to 4.

I went to the bank in Abington MA. with a fairly complex request. He treated me with respect,…read morecompassion, and got the job done. He understood what I needed, and completed the transaction, explaining every step of the way. He truly is an asset to your bank. His name is Pedro.

I have been using TD Bank for more than 15 years and this branch since it opened. I have personal…read moreand several small business accounts. The people at this branch are really great. Always very helpful and efficient. Especially the Manager, Ashleigh. I have had several business account issues/problems, and Ashleigh helped me resolve my issues quickly. Notwithstanding how good the PEOPLE are, the general service and usability of TD Bank has gone way downhill in the time I have had accounts here. They have made everything more difficult (nobody can make a cash deposit for my business without prior validation). Plus added fees. To be honest, I would probably not recommend TD Bank for small businesses anymore

I have a checking account and saving account with direct deposit for my checks,but I still get…read morecharged fifteen dollars a month for a service fee and I can't set up my account on line and I have tried to get customer service to help me but they can't do it either.i don't pass the test for the security questions.they used to charge me for balance inquiries for my other account from a different bank too.i am so frustrated that I can't deposit online or transfer money from my checking account to my savings account. You have to stand up to do teller transactions and I don't have good health.

I want to recognize Rosalis Pimentel for providing exceptional service. She was patient,…read moreknowledgeable, and genuinely cared about helping me. Her positive attitude and professionalism made my experience wonderful. Thank you for going above and beyond!

Smaller branch but had what I needed. Mori and Annie were especially kind and helpful. Very nice…read morepeople that made sure we had what we needed. They were open on time the day we went.

My branch in Broadheadsville Pennsylvania has a bank manager that has hung up on me 3 times , have…read morefroze my debitcard again and again it's hard toget itback becauseif you're handicapped like Iam theydon't doanythingover thephone

Absolutely not they will hold you check for weeks on end when you go to the counter with a check…read moredrawn on citizens from citizens they'll hold it for 3 days and clear only a portion of it f They are so broke that they have to hold everybody's check to get that little bit more of interest for them so they can resell it to you at 45% loan interest yes that's a great bank I noticed their stars are 1.3 which is not a really good you know place where you want to keep your money my money is coming all out today and I'm going to leave $1 in there so they can work that $1 for the next 150 years cuz I'm going to tell my kids never close that account keep it open forever they're going to spend more money processing that dollar then they ever did and all the money I used to put in their account so it's in their best interest to give people their money so they don't leave a dollar in their account for them to work for years Their customer service sucks it's like Pawn scum none of the clerics know anything about the procedure of the bank they just hold checks hold checks holdchecks that's all they know how to do none of them are trained they don't even know what the paper check is when it comes back from being bounced not a clue they're just the most worst bank you ever ever ever could use there's no ATM locations they've only got a couple locations and they're very rude at every location that they have I'd highly suggest you go to a credit union or another bank because this Bank cannot handle customer transactions at all or customers for that matter do yourself a favor go somewhere else and not here I DO NOT RECOMMEND!@

I wish I could say something nice. I'm sure the bank provides perfectly good service for "their…read morecustomers", but it's the "their customers" part that prompts me to write this one-star review. I used the Citizens' Bank ATM (inside the bank) in Brigham Circle and made 3 withdrawals (3 because of limitations per withdrawal). So my 5 minutes at their kiosk made them $11.50 in fees - $3.50 per withdrawal - a transaction that, to my mind, makes me a "customer". When I waited in line (for 10 minutes, while 2 tellers helped 1 customer) to ask them to change a few of the bills, I was told "no", that "those services are reserved for 'their customers'.". %&@&*% ...which meant I had to go find a merchant in Brigham Circle who was willing to make some change for me - something most merchants are not generally very willing to do. So Citizens' cost me 25m of my lunch break first waiting in line, & then looking for a place that would make change for me. CB - if you don't consider ATM accessors "customers", don't charge us your fee$!!!

Rude and dishonest bank employees at the Citizen's Bank left me stranded without access to my own…read moreaccount. While keying in a transaction at the Citizen's Bank at 1 Brigham Plaza in Boston near 5 p.m., employees eager to leave shut off power to lights inside--as well as to their ATM. My card disappeared and the ATM stayed inoperative. A teller who was in the ATM lobby watched this happen and said "not again--we need to put a sign on it." I asked her what to do, she said she'd get help, re-entered the now-locked bank with a key, then left by the back entrance. After much pounding and waving, a man standing 30 feet from the door and talking with other employees finally came to the ATM lobby. I explained the situation and he told me "if you put the card in wrong 3 times, it won't return it and we can't get in there." I told him that wasn't what had happened. He said there's nothing he could do and repeated his line about misusing the card 3 times in a row--essentially accusing me of lying. "There's nothing I can do" is how this gentleman--who claimed to be the branch manager--left it before giving me an undoubtedly fake name and locking the door. Don't use Citizen's Bank, especially this one staffed with dishonest, unhelpful people.