We have banked here for as long as this branch has been in business. The location is convenient…read more They have a large parking lot with two entrances and exits - always helpful in busy Denville. Their ATM has been reliable and working about 99% of the time. We have checking and savings accounts here plus we also moved our IRA accounts here when we retired, largely because of their in house investment expert. Our financial advisor, Scott, is smart, energetic and conservative with his advice. He asks good questions and tailors his investment advice to balance growth, safety and the level of risk we are comfortable having. He has helped us, a pair of investment novices, learn and carefully manage our retirement funds. The customer service agent, Anita, is responsive to questions and works hard to keep our business. She is a gem and I hope is compensated properly for her efforts. Banks, especially big banks, can be impersonal and overpowering. Despite their size, the Denville branch of Chase behaves like a responsive local bank. Recommended.

Much like another reviewer, I cannot believe the STUPIDITY at this bank and the lack of compassion…read more My dad had passed away in 2019 from a heart attack suddenly. Not even a week after, I had called the bank to inform them because he was listed as an "authorized user" on my account. Obviously a week after he had passed, my family didn't receive a certified death certificate until months later, which I was informed was required. During that time, I didn't even live in the state of NJ and I've actually never gone to this branch (I've always gone to the Morris Plains branch), so I was surprised yesterday when I had received a call from a "Jennifer" from the Denville branch - she had left a voicemail. That's where the problem began. I had called back immediately and I didn't realize it would take me 15 minutes and a lot of frustration just to get a live representative on the phone with all of the prompts. When I finally did, I told the woman I had received a phone call from a woman named "Jennifer". She told me there was no one by that name... now I'm thinking maybe it was fraudulent? So I said well I received a call from XYZ phone number and she said "oh that's (insert her name here which I couldn't understand)". I get a hold of the woman who had called and she asked if I had a better phone number for (my dad) because they've tried him several times and he hadn't picked up because they have a "special promotion" for him... I told the woman on the phone he hasn't pick up BECAUSE HES 6 FEET OVER IN AN URN AT MY MOMS HOUSE! What really blows my mind is that he had MULTIPLE accounts with Chase that my mom had to close/reassign to herself, and she's provided a certified death certificate to do that... I have no idea how it hasn't translated over to my account but the lack of compassion was just pathetic. Obviously I laughed out loud at the woman when I gave my answer because it's been 4 years since his passing and they had the audacity to call me and use my information on MY account to get a phone number for him. Somethings not right there... If I could recommend a branch to bank at, the Morris Plains Chase bank is very nice.

From what we read from the reviews nothing right happens in this branch. Just like others, the ATM…read morewas done yet again. Totally cluless people that dont want to work are lazy and cant keep an ATM up for 2 seconds without something happening. This branch is a waste of time, advice go to another branch!

Not sure what the issues are with the other Yelpers - disturbing and something the management needs…read moreto be aware of and get to a resolution. For me and my wife, we have been pleased with our experience. We had a mortgage with a bank and when the balance got pretty low, we went here for a home equity loan at a significantly lower rate than the outstanding mortgage and paid it off using the home equity loan. Then we quickly paid the loan off and now we own our home outright. Exciting! The staff we have worked with have been helpful and friendly. Although we do not have a loan, we have a small account that we use to send gift money to relatives. When we go inside, the tellers take good care of us so we're happy. One surprise was despite the quick payoff of our home equity loan, when we inquired about an auto loan, they balked - quite a surprise because the dealer then found a near zero percent rate for us at the Chase branch in town. Overall, we have not had any serious issues here but, with the two very critical reviews, management might need to step up to investigate and resolve any potential concerns.

Best customer service. I've been with Bank of America for over 24 years and the manager Shital is…read moreabsolutely amazing. She always make sure I get all can in terms of maximizing my benefits.

Awesome staff. Very impressed with their service…read more I wanted to make cashiers check and they did every thing in fraction of min.

I actually vacillated between 1 & 2 stars because not all Valley Nationals have been a problem, but…read moremy experience has shown that the company, as a whole does NOT value customer service. I became a Valley National customer when they bought the small local savings and loan where my accounts were (in Livingston). They weren't bad. After years of having the same staff members, the turnover surprised me, but overall the service was decent. When I moved to Montclair, the closest branch was Lyndhurst, which was okay. Then I changed jobs and moved to Morristown. The branch there was a NIGHTMARE. Now, I need to point out that the company I was working for used Valley National, so all my paychecks were on Valley National Bank (and if I got to the Mahwah branch on my lunch hour, that worked). But when I couldn't... Once my wife went to deposit my paycheck for me; they wouldn't let her. If someone wants to put money in my account, LET THEM! Then there was the time I tried to cash my paycheck and the manager wouldn't let me. When I asked her why, she said, "Well, I'm not familiar with this account." WHAT? You only cash checks from accounts that you know personally? That pretty much defeats the purpose of a check, doesn't it? When I called the home office to complain, they said they'd look into the matter and have the Regional Manager get back to me in a few days. Two weeks later, I'd heard nothing. I decided to close my account, but wanted to make sure they knew about the problem, so I went to the main branch to do so. They didn't even bother to ask why a customer who'd been with them for 20 years was closing the account. They just don't care.

Great Service. Longtime Client & Account Holder We have had…read morean account here for over 30 years!

From the owner: At Affinity, you're not just a member -- you're part of a community built on people helping people…read more Whether you're navigating everyday finances or reaching major milestones like buying a home, growing a business, or planning for the future, we're your partner in creating moments that matter. As a full-service credit union, we believe banking should feel personal. Our team takes the time to listen, understand, and offer guidance tailored to your needs. We provide a full range of personal and business banking solutions -- from checking, savings, loans, and mortgages to credit cards and digital tools -- all designed to support your financial journey and make managing your money easier. And you can feel confident banking with us, as your accounts are federally insured by the NCUA. When you bank with Affinity, you're choosing a partner that puts people first and invests in the communities we all call home. Through grants, financial wellbeing programs, and partnerships with local nonprofits, we work to uplift underserved communities and create meaningful, lasting impact across our region. Your membership directly helps support this mission, strengthening the neighborhoods where we live and work. Experience banking that cares about your journey -- we'd be honored to welcome you to Affinity.