I am the 3rd generation in my family banking here. Because it's Ukrainian and I want to support all…read morethat is Ukrainian here i have overlooked rude and unfriendly staff. I'm writing this review now because it's obvious the bank will not make things right after all these years. Money was taken out of my sons account without our permission. This was my child's college fund. I was under the impression since hes a minor no one can take money from his account. Not true. Over $1000 of his hard earned money was taking through online transactions. Unfortunately we didn't notice until a year later. Bank took 0 responsibility and fully blamed us. When I closely looked at the transactions, I saw it was definitely not what a 7 year old would take money out on. Shame on this place. They blew me off on the phone. And when I would speak to them about it they were rude and dismissive! Last, I was told they were working to get the money back. It's been years, so I guess not. We are actively searching to move our money elsewhere. Shameful business practices and very untrustworthy.

IN REF. to UKRFCU Great Philadelphia locations…read more I am not sure why people select UKRFCU... 1. Any loan rates usually are the same or worse than at big banks rates. 2. There are usually bigger restrictions even to get prequalification letter. For example, they do not give such letter based on soft credit check -- something you usually can get from any bank. 3. Service is not really personalized and the staff members are not really interested in servicing their clients. 4. Much more difficult to do any sort of banking besides some really simple tasks. For example, I have HELOC but I cannot get checkbook for that HELOC, hence using it is more difficult than regular banks HELOC products. OR They do not send statements for mortgage and all payments should be done either electronically or in person -- that how I was explained. 5. Interest rates for deposit accounts products are subpar -- any bank can either match or has better interests with much more variety of products. The only benefit I see in UKRFCU is that staff employees speak native language, however most of the banks in Philadelphia have either interpreters services or dual language employees these days; therefore it is not even a benefit anymore.

Absolutely horrible customer service especially if you call closed several accounts and anything I…read moreneed to do with citizens will not be at this branch what a shame too I now see why they are a two-star bank

This location has AMAZING customer service. Go see Dean, the branch manager, and Noah, branch…read morebanker, for your banking needs. They will treat you with respect and provide help in anyway they can!

I want to thank manager Pradeep Kohli for all the help he gave me a few weeks ago with my account…read more He is the best at his job and knows exactly what he is doing. I recommend this bank highly. Mrs. Mitchell

From the owner: The branch is close to Route 1 as well as the Pennsylvania Turnpike interchange. There are many…read moresmall businesses in the area as well as residential neighborhoods. Street Road is one of the thoroughfares running through the area connecting businesses and neighbors to one another.

Well my once a year cash deposit visit around the holidays couldn't have been complete without the…read morecoin counter machine being down too,so had to double back to the Coinstar down the road and pay their 12% fee^

Consistently good customer service! They transitioned to three electronic teller machines inside…read morethat complete a lot more transactions than atms. There is a service representative that monitors the three to assist. There is also at least one staffed teller too. They do provide some interest on their checking without monthly fees. There's also S 25 account that you can transfer money into to earn a higher rate.

Terrible service, have 7 employees and cannot handle 3 customer.....they just stand there doing…read morenothing

As a business owner I understand how many gems in the service industry just don't get the adequate…read moreattention they deserve, most reviews are born out of negative experiences and a very low percentage actually takes a minute to highlight the effort of people that truly enjoy going to work everyday. I know Wells Fargo the brand is huge and is not in need of any endorsement but let me tell you the day my business parted with Citizens bank it was the day I found out how much of the banking experience I was missing out. I walk through their doors often and I feel I am entering the village that is helping me "raise" my business, I have spoken with virtually every soul that works there and I feel welcomed and most important I feel cared for. I would have never in a million years thought I'd go out of my way to say anything of substance about a huge corporation such as WF, and perhaps I am not, I am just highlighting the remarkable job of the team working at my Feasterville branch, if you are out looking for a better banking experience this is definitely a great start.

So let me get this straight, after going back and forth through your process and all this. Your…read moreinstitution sees fit to hit me with a late charge for 0$, on an account that is closed, that was paid in full? Really? I have no words for this level of bureaucratic incompetence. Fix this immediately. I'm tired of having to go through this utter waste of my time. This was taken care of last month, but someone didn't check and created yet another headache for me. I seriously doubt I will ever use or recommend your institution to anyone, this experience has been horrid, inconvienant and a headache. I will be leaving this as a review as well. Give them zero stars if possible.

I had an auto loan for several years. I had auto paying at an accelerated rate and was 6 months…read moreahead. I then find out that the payments all of a sudden weren't being processed. I then reached out and they said the payments were being returned because my account info was wrong and the issue was on my end. Nothing changed on my end, it was the same account for a few years with no issues. They said I was unable to pay electronically since this payment issue happened several times. They said that I would need to send checks. Not only is it now majorly inconvenient, I was going to be done the loan a year ahead and save a lot of interest. No one in their call center shows any empathy to the situation and just don't care. They just want to kick the can around and say they will follow up but do nothing. So on the last time I was on the line with them for about 30 minutes, I refinanced my loan and got approval that moment. I will never do business with this joke of a credit union again.

TRACY from the digital banking department did an amazing job with helping me get access to my…read moreaccount after being locked out. i spoke to other team members and they didn't help me out like Tracy did. i was able to gain access right there and then on the phone with her instead of getting the run around. thank you girl! also a thank you to sherri who helped take my late fees off due to the digital issues i was experiencing.

I've been a member of Inspire Federal Credit Union for close to 20 years. I have my savings,…read morechecking, and business accounts with Inspire. I find the staff to be friendly & competent. The credit union has great rates on their various loan programs. The auto loans and home equity rates are some of the best in the industry. Great stuff!

Each and every time I need to use the services of my Navy Federal Credit Union, they are…read moreProfessional, go out of their way to make sure you are aware completely of the task at hand. The only recommendation I would have is to make at least one phone number available to members for customer service handling a specific problem and need an answer a.s.a.p. As an example, I wired monies on Friday 10-17th, and was advised the Federal Reserve already confirmed receiving this money, and the recipient is still waiting for the funds.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.