This branch in Feasterville is one of the worst branches. One black lady at the desk had no…read morecustomers and still she made me wait for at least 45 minutes for a wire transfer . she did not know when she will take care of me.

One person to assist with customer service--the manager...on a Friday evening. Have been here for 1…read morehour so far. Came earlier in the week, same scenario. Staff advised me I could call the customer service number if I was unable to wait. Did that, they couldn't help me, had to get in branch service. Two stars for the pleasant staff and bathroom available for customer use. But, they really need to hire more staff.

This is the worst credit union ever for business!!!! They have cost me lots of money with their…read morerefusal to accept my federal deposits. I've been told several different stories, no one calls you back and they refuse to speak with the federal government who is paying for a contract completed. Yes I will be closing this account and speaking with an attorney!!!! I am past angry with Jenkintown branch and fort Washington. Someone needs to educate them on government contracts especially special adaptive housing for veterans

I can't imagine a bank, more difficult to work with!…read more I joined a credit union bcz I was sick of the anonymity, bureaucracy and lack of care in a big bank. This branch is a thousand times worse! Refused to let me DEPOSIT a check into my account because I didn't have ID w me. Would not try to verify my identity in another way! Manager worse than the teller! When you call to get general info (i.e. will the bank take my change) you can't call branch, it's a general number and you have to input your member number and your SSN, after waiting for 5 min on hold. Very convenient if you are walking down the street. So sorry I moved money there

Terrible service, have 7 employees and cannot handle 3 customer.....they just stand there doing…read morenothing

As a business owner I understand how many gems in the service industry just don't get the adequate…read moreattention they deserve, most reviews are born out of negative experiences and a very low percentage actually takes a minute to highlight the effort of people that truly enjoy going to work everyday. I know Wells Fargo the brand is huge and is not in need of any endorsement but let me tell you the day my business parted with Citizens bank it was the day I found out how much of the banking experience I was missing out. I walk through their doors often and I feel I am entering the village that is helping me "raise" my business, I have spoken with virtually every soul that works there and I feel welcomed and most important I feel cared for. I would have never in a million years thought I'd go out of my way to say anything of substance about a huge corporation such as WF, and perhaps I am not, I am just highlighting the remarkable job of the team working at my Feasterville branch, if you are out looking for a better banking experience this is definitely a great start.

I am the 3rd generation in my family banking here. Because it's Ukrainian and I want to support all…read morethat is Ukrainian here i have overlooked rude and unfriendly staff. I'm writing this review now because it's obvious the bank will not make things right after all these years. Money was taken out of my sons account without our permission. This was my child's college fund. I was under the impression since hes a minor no one can take money from his account. Not true. Over $1000 of his hard earned money was taking through online transactions. Unfortunately we didn't notice until a year later. Bank took 0 responsibility and fully blamed us. When I closely looked at the transactions, I saw it was definitely not what a 7 year old would take money out on. Shame on this place. They blew me off on the phone. And when I would speak to them about it they were rude and dismissive! Last, I was told they were working to get the money back. It's been years, so I guess not. We are actively searching to move our money elsewhere. Shameful business practices and very untrustworthy.

IN REF. to UKRFCU Great Philadelphia locations…read more I am not sure why people select UKRFCU... 1. Any loan rates usually are the same or worse than at big banks rates. 2. There are usually bigger restrictions even to get prequalification letter. For example, they do not give such letter based on soft credit check -- something you usually can get from any bank. 3. Service is not really personalized and the staff members are not really interested in servicing their clients. 4. Much more difficult to do any sort of banking besides some really simple tasks. For example, I have HELOC but I cannot get checkbook for that HELOC, hence using it is more difficult than regular banks HELOC products. OR They do not send statements for mortgage and all payments should be done either electronically or in person -- that how I was explained. 5. Interest rates for deposit accounts products are subpar -- any bank can either match or has better interests with much more variety of products. The only benefit I see in UKRFCU is that staff employees speak native language, however most of the banks in Philadelphia have either interpreters services or dual language employees these days; therefore it is not even a benefit anymore.

Absolutely horrible customer service especially if you call closed several accounts and anything I…read moreneed to do with citizens will not be at this branch what a shame too I now see why they are a two-star bank

This location has AMAZING customer service. Go see Dean, the branch manager, and Noah, branch…read morebanker, for your banking needs. They will treat you with respect and provide help in anyway they can!

The employees here are the rudest whom I have ever encountered at any bank. The rates on deposit…read moreaccounts are well below average. But the name is prestigious and the location convenient, so I added two stars.

My husband just tried to cash his paycheck here and was told it couldn't be done. When he asked why…read morethe teller, Stacy, said she didn't know. He has cashed his paychecks multiple times at this location and others. The check literally has WELLS FARGO typed on it.

Terrible customer service. Will never get one of their credit cards they declined every purchase we…read moremade. Even though it was a new card. I had to call customer service every time I tried to make a purchase and ended up waiting 10 to 15 minutes. Every time I use the card one time one of the customer service wraps was so rude. He actually hung up on me.

Convenient location right near Parx Casino. The ATM lines are usually short, but there is only one…read moreat this location. I've gone into the bank to see the teller a few times and they have always been friendly and accommodating. One perk is the free candy. Nothing better than free candy. Lol