Beautiful new bank with amazing customer service. Always someone there to help you and theres never…read moreany long lines which is really nice !

Great bank with great service. Best in the area by far. Never a wait. Excellent facilities.read more

Very nice staff polite luxury bank clean it looks different than a bank you feel like your in a…read moreluxury travel place the staff amazing recommend this for your bank...or if you want to change your check it's only $5 fee if you don't bank with Popular Bank witch is not bad at all...

Quick and easy process! Love it!! I will use the at any time! I've been to two locationsread more

From the owner: Grove Bank & Trust is South Florida's community bank of choice for people who want convenient…read morebanking and superior personal service. Local Management. Swift Decisions. Experience the difference at Grove Bank & Trust. You will love our friendly knowledgeable staff, surcharge free ATMs at all Publix Presto. ATMs, online banking, online bill payment and mobile banking.

When you call TD Bank's corporate customer service line, the automated attendant states, "So that…read morewe provide legendary service, this call may be recorded". Well, the customer service at this branch is HARDLY 'legendary'! I had called the customer service line a few weeks ago and inquired on the specific procedure for depositing a two-person check. Not only was I given a specific response by the agent, but I double checked her response to be certain I was clear. However, on June 11th, the branch manager informed me that they could NOT honor my deposit despite what I was told. When I informed the manager that I had been instructed by Corporate Support on the procedure, the manager's response floored me!! And I quote verbatim, "Our Customer Service Department gives out wrong information all the time." To which I responded, "Excuse me?!". And she then repeated herself saying, "As long as I've been working for TD Bank, the Customer Service Department gives out wrong information all the time...". So basically the BRANCH MANAGER is saying that TD Bank employees are not adequately trained!!! I ask you, how can this level of customer service be considered "legendary"???

One of our favorite banks. They are very helpful and professional with all of our banking needs…read more Always willing to provide additional services and recommendations to help with our financial situations to help us get ahead in life.

Ducked in to request a new debit card as mine is quickly becoming swipe-stressed…read more I didn't appreciate the 10 minute wait to see Marcos, but once I got to him he got me going again ASAP. Busy location that needs an aesthetics upgrade. BOA can afford it.

In this branch you look for Tatiana. I remembered her first name only. She literally took care of…read moremy problem / a big problem / at the door. They have this booth after you enter. You tell them what you need and they direct you to the right bank person. So I got what I needed in two minutes. Thank you Tatiana!

Tenía una cita con Financial service Al entrar la supuesta…read morerecepcionista estaba muy ocupada hablando con compańeros Me senté a esperar viéndola tan ocupada esperando se acercara a preguntar el motivo de mi visita. Luego de más de 20 minutos me levanté para preguntar si me iban a atender . Me pidio otros minutos para que la Sra Claudia me atienda???? Me molestó bastante la total falta de profesionalismo y demora. Me retiré muy molesto. Nunca atienden el teléfono de la sucursal. Tengo entendido que esta oficina cerrará en breve. Cierre ya. Por el prestigio del Banco

Super disrespectful in the phone, the lady hung up on me after I asked her a question…read more After being on hold for almost 20 minutes and having a business account with them you would think they would be nicer? I see you every week when I make deposits I will make sure to speak to the manager.

A great initiative by Citibank to create a lounge in the busy mall of Aventura…read more The lounge offers discounts, coffee and great customer service.

Citibank aventura lacks professionalism and its quiet clear they dont really care about cdc…read moreregulations nor the safety for their customers. While waiting in line we noticed a bank manager or teller walking around the floor not wearing a face mask. A customer asked her politely if she could please abide by cdc standards and put one on. She rudely answered..its in my desk and no I dont want to. To make matters worse the banks own staff started to tell the man he was mean. Its clear Citibank is not complaint to cdc rules and need better training in customer service. Changing to a safer bank.

El peor servicionde la vida. Esperando 1 hora para tener…read moreservicio y pasan a alguien que acababa de llegarcla manager hoy en turno , una grosera y patana. Hoy es mayo 9 a las 12 pm. Lo que quiero realmenteves no volver a esta agencia. Horrible customer service.

I HATE walking into this bank. they are the WORST and although I bank with chase this branch has…read morethe worst vibe and customer service they all look like they're bored and sleepy. They have no leadership there, everyone that works there is so blah. ive been banking with chase for my personal and my business and they still wouldn't help me to have a card replaced for fast delivery the guy needs my $5. gross i can't believe this is my bank

Although there was a very long wait due to high volume of customers I had an extraordinary…read moreexperience. The automated check-in process was easy, two easy steps after scanning the QR code located on top of the table. The system showed me how many people were waiting and my number on line. There was many other customers that had made appointments so the waiting time was about 30 minutes. I was assisted by Miss Nicole, a very elegant distinguished and knowledgeable banker. She was not only courteous but also very professional. I requested information about the new bank products and my concerns, she helped me and assisted me in a very efficient way. During my wait I noticed there were only two tellers available but they were very friendly and attentive to all customers!

Avoid this location at all costs. Extremely Long wait times and when you do receive assistance,…read moreCustomer service is terrible.