Communication is key and they are the best at it. Professional and extremely knowledgeable.read more

Scam, aggressive sales tactic to get all of your info and i've tried working with them 2x. I gave…read morethem the benefit of the doubt and both times horrible experience

The bank staff is exceptionally friendly, knowledgeable and helpful. They always go the extra mile…read moreto assist customers.

Good local bank with friendly personalized customer service. Always a pleasure. Been banking since…read morethe early 1980's. Many branches on Long Island and NYC.

I mostly use the ATM drive through here, but have gone in a few times for in person services which…read morewas always a good experience! It's a very tiny branch, so I'm sure they have some lines sometimes inside, but the drive through usually doesn't have more than a one or two car wait.

This has to be the worst bank branch in the country. I would stay away from this branch due to the…read morearbitrary and argumentative way they treat customers. In fact I would stay away from Chase bank. They're so big they don't know what customer service is. And that's after being a customer for 50 years. Poisonous.

Great experience refinancing my car!! Quick and easy! A…read morehuge thank you to Dawn Rubino!!

Outstanding Member Service Experience with Cassidy Pinder I had an exceptional experience with…read moreCassidy Pinder, Member Service Representative at Jovia. From the very beginning, Cassidy was professional, knowledgeable, patient, and genuinely committed to helping me. She took the time to listen carefully to my concerns, explained everything clearly, and made sure all my questions were fully answered. What truly stood out was her positive attitude and attention to detail. She went above and beyond to ensure my issue was resolved efficiently and that I felt confident and supported throughout the process. Her customer service skills reflect excellence, empathy, and true dedication to members. Cassidy is a tremendous asset to Jovia, and interactions like this are exactly why I trust and appreciate this institution. Thank you, Cassidy, for providing such outstanding service!

If you are only using them for a personal loan and do not bank with them, you most certainly need…read moreto look elsewhere. there interest rates are pretty good but there online portal is HORID and not user friendly when attempting to link to an outside accont to transfer the the required savings in order to pay the loan. when you are at the end of the loan payment you cannot complete on line, also you cannot make extra payments at any time without calling them and then they charge you a fee to process. I guess the interest they make isnt enough. They may be a great bank to do actual banking with as I mentioned they have good rates. but as far as a loan, and not banking with them, steer clear!!! theres other finaniciala institutions with rates just as good.

Terrible customer service!!!!!!!The financial advisors make appointments and leave you waiting by…read moreyour phone for hours. I have had an account there for 10 years. I never bothered anyone for all these years. At the beginning of December, I reached out to find the answer to 3 simple questions. It's the end of December, and I still don't have the answers. The financial advisor of the account is of no help whatsoever. BEWARE!!!! The customer service at the East Northport Chase Bank is AWFUL!!!!!! The financial services are atrocious too!!!!!

3 weeks ago went in to close my wife's lock box gave them my power of attorney signed the…read moreappropriate forms and was told they will reach out to there locksmith and sent up a time to meet its now going on the third week and have heard nothing back tried e-mailing the rep that is supposed to get this locksmith and never received a response back absolutely terrible service and communication