Years and years ago, I was a part of Sovereign Bank. And you know what, there were no issues with…read moreit. But then I came to the consensus when my life started getting increasingly busy and the time I had to go to the bank was minimal. Sure, there was (and still is) a Sovereign/Santander in my own town rather than driving out of town, however banking at my normal supermarket was much more ideal. This Citizens Bank location sits inside the Walpole Super Stop&Shop along Route 1A in Walpole. There is a Citizens Bank in almost every single Stop&Shop, which also contributed to my decision of switching to Citizens (as my favorite supermarket, that I shop the most frequently is Stop&Shop). It's open much later than most other bank chains in the area. Monday through Friday they are open 10am-7pm, Saturday 10am-5pm, and Sunday 10am-3pm. The regular team of guys who work here are always happy, energetic and always joking around. Huge bin of lollipops, barely ever a line, and great policies and benefits (especially in comparison to Sovereign / Santander!) 5 stars for this Citizens Bank!

I truly dislike this bank and the awful customer service. I have been a customer since 2004 and had…read morea so/so experience, but not bad enough to go through the torture of switching banks until my most recent encounter. I was at the bank making a deposit. I asked the teller if she would order checks for me on the same account, which she did. I got the check order and was a little annoyed that the checks started with 101 but whatever. I didn't look at the account number, which I should have but didn't. We have two checking accounts one of which we don't use that had a 0 dollar balance. She had ordered the checks on this account by mistake. We didn't catch the error until we had racked up $140.00 in fees(including the cost of the checks). I called customer service and they sent me to the branch. Got to the branch where I was told it was my fault, but they would look into it. They didn't even waive the check fee when they ordered the checks on the correct account. I never heard back and have since switched banks.

The Norfolk Community FCU is an outstanding place to conduct both personal and business banking…read more They have an extraordinary staff. I could go on much further in my praise for this institution but let it suffice to say it is so much better than dealing with a 'big bank'. When you call, they know the person, not just the name on the screen. And you know who's on the phone with you too. I joined a long time ago and have never found a reason to conduct my banking anywhere else.

Rockland Federal credit Union has fantastic customer service. Quick, polite, and knowledgeable. I…read morehighly recommend.

I cannot say enough good things about this credit union! They know their customers personally and…read moretreat you like a neighbor. If you use a Rockland Federal Credit Union ATM card to withdraw money from another financial institution, they refund the transaction fees. A couple of times I have been out and about without my wallet and needed cash ... and, because they know me by sight, they let me do a withdrawal without ID. They contacted us when suspicious activity occurred in my daughter's dormant account. It's a good thing! Someone was draining it with fake jewelry purchases. Branch Manager Marlene Girvan is awesome. She is the face of the branch and takes that role seriously. What a gem they have in her! This bank has my back and I will never bank elsewhere.

Nice quiet place with trustworthy staff that work efficiently. They have a wonderful program for…read morechildren that encourages them to read.

From the owner: Rockland Trust is dedicated to our customers, standing as the sole bank subsidiary of Independent…read moreBank Corp. (NASDAQ: INDB). We offer a wide range of banking, investment, and insurance services to businesses and individuals through retail branches, commercial lending offices, investment management offices, and residential lending centers, as well as through online, mobile and phone banking. We build strong relationships with our customers, helping business owners grow their companies, and helping individual consumers be successful by providing straightforward products and convenient service. Our success is based on having respectful and knowledgeable bankers, as well as robust technology available to our customers. These values instilled within our company are reflected in our level of service as well as our ongoing commitment to our community.At Rockland Trust each relationship matters. No matter large or small, old or new, we are committed to serving and meeting every customer's needs. As a result, we have very loyal customers who stay with us, deepen their relationship, and tell their friends about Rockland Trust.

This Medfield branch of Citizens Bank is definitely one of the better locations I've been to in the…read morepast for outstanding service and the lack of other people (ha!). This location is one of the smaller, cozier, user-friendly Citizens Bank. No, the hours aren't the greatest, but it's the convenience that counts. Being that I travel Route 109 regularly, there isn't a Citizens in Millis, Medway or even Milford (suggestion for Citizens Bank: for crying out loud, add another one of your banks along this Route!), so Medfield is the regular stop. Also, no, it doesn't have a drive thru. I love drive thru's, but when it comes to banking, it's not too big of a deal to go inside. Here, my only issue is during peak hours and there is no on street parking. I'd prefer to park in the lot (like everyone else in the world....) but I don't believe there is a back entrance, and walking around the entire lot is a real pain in the neck. Otherwise, constant great service. From the ladies always working at the counter, to the great air conditioning, to even having dog treats and lollipops, the Medfield location is definitely friendly to their customers and keeps the Medfield location very organized. I continue to come to this location, and definitely suggest it. Plus, it's the only one in the area, so make sure to either go before they close, or go to one of the other branches far far away. 4 stars for the Medfield Citizens.

I hate Citizens Bank as a whole, but they really took great care of me at this branch. I was…read moreactually just in there to close my account and they didn't make me wait at all.

0n each occasion I had dealings with bank personnel at Walpole Bank I was treated courtiously and…read morepromptly.

Excellent service and friendly associates. I have been banking here for years and will continue to…read moredo so

Jason provided absolutely unprecedented service during our home search in the very competitive…read moreBoston area market. To be honest, I feel it is very difficult to find professionals in any industry that pride themselves on true customer service. There always seems to be too long a delay between emails or phone calls, or perhaps a missed appointment. This is most certainly not the case with Jason. He picked up the phone just about every single time we called, 7 days a week. The reality of this housing market is that such responsiveness is necessary and can be the difference between getting a house or losing one. Jason moved quickly and efficiently on each home we put an offer on, and when we finally had one stick (others were lost to inspection issues and bidding wars), the process was easy. Jason's crew stepped in and ensured all our documents were ready for the underwriter so that the loan commitment would be swift. Sure enough, it was. I almost couldn't believe it. We have a somewhat complex financial situation with a business, another property, etc, but they handled everything with ease and offered us a number of packages with closing credits or a lower interest rate; this choice of options was great. Perhaps most importantly, everything Jason said would happen, happened, in a good way. He told us everything up front and followed through on his word. I know I sound like Mortgage Master hired me for this (they didn't), but I want to scream from the rooftops about how amazing they were. You truly need someone like Jason on your side in this cutthroat real estate market. You will be glad you went with him over another bank or mortgage company in the area.

I have refinanced my mortgage several times before with different lenders, and it has always been a…read moresmooth and seamless experience. I wish I could say that about my experience of Jason Evans and his team. Unfortunately it has been tedious, time consuming beyond belief (closing should have happened weeks ago), constant excuses and stalling tactics. . . Documents signed needing to be resubmitted because they couldn't work within their own timeframes and had expired etc etc. Zero customer service.

I was appalled to hear how the staff members of the Sharon branch chose to treat a long term…read morecustomer and senior citizen. It was discouraging to hear how an elderly woman was refused assistance and told to make an appointment because they were busy. There was one other customer in the bank at the time. I would never do business with this bank . Having been in customer service myself for 30 plus years, I learned to value every customer. This wasn't the case at the Sharon branch of Bank of America. Every customer deserves to be treated with respect and dignity.

The staff is friendly and efficient - however, I dread waiting in the teller line when the manager…read moreis back there. She's a really aggressive salesperson, which makes our interaction awkward and me, uncomfortable . I went to deposit a check - the teller needed her to authorize something . She then proceed to offer me a cd, then a home equity line, then a credit card. I just wanted to get out of there!

Had this bank for years and never had any major issues. If u want a simple yet basic bank HarborOne…read moreis the way to go.

I love Harborone! I had the scare of my life NYE weekend... suspicious activity on my account…read more Luckily for me, Harborone was not asleep at the wheel. They were alert to the potential threat and acted swiftly to freeze my account. I then went to the Canton Branch to follow up on the disputes, and Mr. Herrera (Thank you) quickly started the process. The customer service representatives were on the ball as well. They took my panic seriously and followed up on the event with a phone call confirming that everything is back where it should be. Thank you for the sense of urgency. If it wasn't for you guys, I would be up poo poos creek! Thank you for the Top Notch Service! Harborone is and will continue to be my home :).