Convenient location, no ATM fees (for me at least). I didn't need to use an teller services so I…read morecan't speak for those. ATM area was clean and is card access after the branch closes..

From the owner: At EastRise, we believe that banking should be a source of personal strength and peace of mind…read more Here, it's about people, relationships, and using finance to empower our members. Because everyone deserves a stronger and more sustainable financial future. Because EastRise is committed to doing better and creating better experiences for our members, both in banking and in life. That commitment is what makes all the difference.

I used CNB from 2001 until late 2010, had multiple checking and a savings account with them, and…read moreheld a mortgage with them from 2006-2010. I only left after having moved 700+ miles away, and even THEN it took me two years before I finally closed my accounts. From the tellers to the loan officers, I always had such great service, and they really offered a full suite of online banking services for most of the years that I held these accounts. I've since switched over to a large, national bank in a metro area, and REALLY miss the personalized service I always got from CNB!!

I am writing to commend Alyssa Whitcomb for her expedient and helpful work on my construction loan…read more During a time of emerging pandemic issues, I needed to apply for a construction loan for our new home. Melyssa was informative, fast and ever so conscientious of my needs. This is my first construction loan and I needed much guidance. As Melyssa and I went through the process, she was quick to keep me informed and ask specific information. I never once had to worry where I was in this process and I was pleased beyond my hopes of loan success. I am sincerely grateful for the help and will not hesitate to recommend Union Bank and Melyssa to anyone in need of a loan or information in the loan application process. Julia

Final Version for Review…read more I've banked for over 30 years with institutions such as Bank of America, Capital One, and JPMorgan Chase. This was my first experience working with a smaller regional bank, and it has been very different from what I'm used to. When I was buying a business in Vermont, I took a loan through National Bank of Middlebury. As an out-of-state buyer, I relied on local recommendations and expected a smooth process. However, the loan application was slow and grueling, taking much longer than I had anticipated. A few years later, I applied for another business loan, and it took only two weeks to complete the entire process -- a stark contrast to my experience with NBM. In addition to this, I've experienced repeated delays with ACH payments and outbound transfers. Transfers into NBM process quickly, but transfers out are often significantly slower than what I've experienced with larger institutions -- often taking up to two weeks. Most recently, after selling my home, a payment issued through NBM still hasn't cleared a week later. By comparison, I've moved similarly large sums from major banks, and the funds were available the next business day. Even after depositing the NBM payment into my non-NBM account, I deposited a similar sum, and it cleared within 24 hours. One other significant issue has been the bank's outdated security measures, which feel archaic compared to what I've experienced with other banks. This has made certain processes more difficult than they should be, especially when dealing with electronic transactions or interbank transfers. While I understand that many long-time local customers may be satisfied with NBM's services, my experience has been frustrating, especially when compared to the speed and efficiency of larger institutions. Based on my experience, I would not choose a small regional bank again.

Im not sure what they changed but my card has been getting decliend and locked when using it for…read morerandom purchases. Cat food at the local pet mart? declined and locked. Payment online to best buy? Declined and locked. They started using a 3rd party security group. So you have to call them first. Cards still locked. Have to call up bank of middlebury after and have them unlock it on their side. Get your card locked once and you seem to enter into this limbo start of getting locked. Is it any better than a big bank? I don't know anymore

Over the phone the conversations we had were pleasant. Professional and what you would expect in…read morecustomer service. However once I sent in a copy of my driver's license as well as more information in regards to the account I was going to open through email (due to covid) after three days of not receiving a response from Laurie I decided to open an account at peoples united bank.

Northfield saving bank is the best bank in the state of Vermont goes out of their way to help me…read morewith my financing needs I'm working with the Essex and Williston branch but do stop to use the atm at all the branches god bless this family run banks.

NSB is not my bank, but I have to use it for duties as a treasurer…read more Everyone, from the tellers to the bank mgr, are super friendly & customer-oriented. The manager has gone out of her way to help me transfer ownership on the account, answer questions, keep in touch on paperwork or issues. I think that is pretty cool since our group's petty cash adds only to a few bucks a month. No outrageous fees either! I dig the NSB pig flying logo too. Props to Northfield Savings Bank for being still a Vermont based bank & reminding what banks use to be like.