The absolute worst customer service! I needed to get a new debit card, took almost 2 months of…read moretrying to get through on the phone. Their call waitlist is ridiculous: "You are number 16 on the queue". Service reps once you do get through are rude, and not knowledgeable. Have been a customer for many years and they used to be great, but nothing lasts forever. Typical effects of cost cutting on the front lines. I'll be switching to a full service bank soon..

Karen in the front desk is so knowledgeable and patiently fixed all my account problems Within 10…read moreminutes of walking in the branch. Her kind of customer service is why I love first choice credit union bank!!!!

Very clean office! Aida was super informative, nice, and a great help!!! Very happy I chose this…read morebank!

I stopped by Velocity Community Credit Union to pay off my vehicle with a cashier's check. I came…read moreprepared since this branch doesn't accept cash. My first interaction with Branch Manager Shelly wasn't the warmest. I said, "Good morning," and when she immediately asked how she could help me, I replied, "I said good morning," in case she didn't hear me, or doesnt answer questions. Maybe she was having a busy morning, or maybe she was distracted by my flawless skin or my Mexico #16 jersey. Thankfully, Noemi, the Lead Member Consultant, took over. She greeted me warmly, said good morning, and made the payoff process quick and pleasant. I appreciate Noemi's professionalism. With my vehicle paid off, my business with Velocity is now complete.

I went to the Boca Raton ITHINK FINANCIAL branch today to request a wire transfer. I been with this…read morebranch over 30 years, and never done a wire transfer. Met with service advisor Sonel Elisma. He was professional, friendly, plus confident in the wire transfer process. I gave him a document which had all the information he needed to process the transfer from my account to the receiving one. Everything went smoothly. Mr. Elisma asked me to verify the sending document prior to the transfer. I confirmed the information was correct on both sides. At that time, he asked me to sign my name on the transfer document. He then processed the wire transfer. He then gave me copy of the document that I had sign. It was my pleasure working with Mr. Elisma and would use him again if need arises.

Stopped in to close an old HSA account. This location is really clean and the lobby was pretty…read morequiet. The representative that helped me was Alexander T. He was extremely polite, helpful and very professional. Ask for him when you are here.

Customer service experience was exceptional. They had adequate staffing for a Friday, no long lines…read moreor waiting on a Friday.

So if you do business with a Credit Union anywhere in the US you can come here and do business such…read moreas deposits and withdraws. This branch used to be located on PGA BLVD. Anyways they have a small satellite office of Palm Beach Community Credit Union and Gold Coast Community Credit Union. They have about 4 drive thru lanes open always.

th Centerstate bank. Very friendly and accommodating staff. Fortunately they still have a drive…read morethru.

Centerstate Bank is refusing to give me my money. Even with a weeks notice they will not give me…read morethe amount I want. They limit the amount of YOUR money you can have per week. This must be criminal. DO NOT BANK WITH THIS COMPANY.

Despite being a small community based bank, Bill Burke - and his team at Paradise Bank - provide a…read morenumber of "big bank" services to their customers. I am especially impressed at their SBA or Small Business Administration loan ability. Five stars! Excellent customer service, a "small bank" feel, low fees compared to the "big" banks, plenty of parking and comfortable banking accommodations, Paradise Bank provides it all. They are also especially charitable within the community they serve. I have been a client for almost a decade and wouldn't think of banking elsewhere. William E. Lewis Jr. Fort Lauderdale, Florida.

Absolutely love this bank, specifically the Delray branch. That is my home branch and the folks are…read moreamazing. They all greet me by name. I love having a local bank when someone tried to take money with a fraudulent check (they called me and said "this seems weird. and we were concerned.") Same thing when a fraudulent attempt was made with an electronic debit. They called me and asked if it was valid or not. Love them!!! Highly recommend. Nice folks, great service, and ice cream in the lobby - if you like that kind of thing :-).

They've done a wonderful job for me and I promise you they're the most trustworthy bank you'll ever…read morefind. I have no problem giving them a five star review!