I have found out recently that it does depend on what branch you choose with any bank! Well for…read moreNova Scotia, that's for sure and I will never suggest or certain branches, and every time I share my unfortunately dealings with friends and family! Their comment is why are you even dealing with Scotia? I didn't realize for years at Scotia charges up the ass for rates and their services when I found out that most of the banks provide at least 50% more services and products for almost half to cost. I was pretty shocked especially with business banking! So I have moved to a different institution of trying out CIBC right now definitely an upgrade.

Service is absolutely the worst. Maybe hire more or hire…read morecompetent staff? Every single visit is a nightmare.

Newly renovated branch that is huge! Teller staff is generally decent and 3 or 4 brand new touch…read morescreen ABMs in the lobby. I haven't dealt with staff a ton as whenever I call RBC seems to deal with everything over the phone but for basic transactions it's great. There is also a ABM on the outside of the building however it's not a drive thru and an older ABM (not really a problem though) For a neighbourhood bank branch it does it's job as required.

Not a good experience, mortgage specials was young, slow, and didnt seem quite bright. Very…read moredisappointing for first time home owners. We lost the house 2 hours before closing date because she wasnt organized and couldnt seal it in time.

Very rude staff and most definitely not customer focused. Never again will I bank with Scotia. This…read morelocation is on Hamilton and 12th now. Also practices predatory loan interest framework. Never again

This place is a joke when you go in to sort out any issues they try charge you for any services…read morethey constantly are taking money out of my account sure they put it back but it shouldn't be going in the first place and when they finally piss you off to the point you yell at them well then they call the cops and try hard to have you tazed it's a joke I will not be banking with these clowns anymore also wouldn't recommend them to anyone even my worst enemy honest opinion your money is safer in your sock or under your mattress

Used to be top rate and very helpful but not any more. On a recent call they didn't know the type…read moreof policybI had even after giving them the policy number. Quotes have been either inaccurate or hard to come by. We plan to move.our business elsewhere.

After asking a lot of questionsto understand what I was getting, I was very happy with how patient…read moreTammy was with me in ensuring we were on the same page in what I wanted in a package policy for my new vehicle. She worked with me every step of the way so we got it done right the first time time. Thank you so much for helping me out as now I feel very confident about my new vehicle purchase that I'm protected every step of the way for a long time. Great customer service.