I wanted to send a shoutout to Kellie G. and her staff at Texas Citizens Bank (Rosenberg). In a…read moretime where CS seems to be dead, Kellie brings it back to life day after day. If you're looking for a community bank that truly knows your name, let TCB Rosenberg service your personal business accounts. Don't forget to let them know Ariel sent you.

From the owner: Texas Citizens Bank is an independent, locally-owned community bank focusing on owner managed…read morebusinesses and consumers in and around Greater Houston.

I honestly don't know what to say about this location. They can be efficient and then other times…read morethey don't care about their customers. Early in the morning are people coming in handle business. They take a bit longer than someone coming in to do a deposit or withdrawal. One Teller handles ALL of this while other workers are looking or walking around. WHAT HAS HAPPENED TO THIS LOCATION????? There was a lady getting people out of line to go to the ATM because of its changes and it's also inside. She didn't come to me! The guy in front of me needed to do business and told the Teller I could go before him because we had waited a long time and his business may take a while. She told him it would not take long, which it did. A guy came up but was not taking the next person but to answer questions. He didn't need to be back there if he was not going to help. I'm beginning to rethink my location. What happened to the people that saw a line and came to assist?

There is NO COSTUMER Service in this bank. One teller wile there is 3 in the back haveing a good…read moretime talking i guess this is NORMAL in texas

I was here last Saturday and an Indian lady told me that you close at 2 pm. I walked in at 1:40…read morepm. I was aware that I was cutting it close, but this lady didn't even greet me with a "Hello, or How are you?". She jumped straight to "what can I do for you?". After I told her what I needed, she told me to hurry up and ask the banker what questions I have. Then she asked my son "What do you need?". Again, no greeting. I don't think it's very good customer service to tell me to hurry up. I was truly disappointed with her and she shouldn't be the front to people in my opinion. Sent an email to the branch manager no reply. I might just not come to this branch anymore !!!

The ATM machines do not accept deposits. Discovered this after driving a whole long way to get…read morethere and meet that info on the ATM screens. I went there because it was advertised as having atms that accept deposits as a plus.

Don't go here ..not professional and very slow bad service bad customer service bad if I could give…read morea negative .. Turn representative look at me bad like very rude not polite

If you want to enjoy plenty of Prosperity, this might be the bank for you…read more We're looking for several new bank accounts at the moment and we've been into Prosperity, but we were a bit put off by a couple of minor issues. Having said that, it's still good to have the bank here, and while we're not sure if we'll open an account with Prosperity, or indeed at all at this rate, they're useful to have around.

Hate the Rosenberg branch! My husband really likes the other branches but I only deal with this…read moreone. They are terrible at getting back with you when the say they will. All I want to do is use the mobile deposit for a monthly check but there is a limit of $500. I have asked repeatedly and been told repeatedly that they will check with the main office. I am pretty sure that I am not the only person with a check over $500! It's been 2 months and still no phone call.

Be careful of this bank they will take your money without permission they will drain you of…read moreeverything you have every chance they have. They will make promises to reverse some thing and then change their mind don't trust this bank

I have been banking with this branch for a little over 10 years now, and I must say that, even with…read moreoccasional changes in personnel, they have always been wonderful to work with. They have on several occasions gone "over and above" for us, are always helpful and attentive, and are always friendly and smiling. This is a small branch, but that means you get more personal service if you need it. I highly recommend this bank.

Don't ever do business with this Bank or any of the other branches all they are there for us to…read moretake your money and act like they're doing you a favor