I canceled my TDS service the beginning of October 2025. We had TDS Internet service for about five years. The first four years were great, but the last year was plagued by service interruptions and issues. The issues were so bad and wide spread TDS assigned two people to help our neighborhood get the issues resolved. This was after I had replaced my router and my entire Google home network system. This was all done in vain to help prove to TDS the issue was on that side. After approximately a year they must have replaced some back end equipment and our Internet worked fine. However, the trust was gone and I switched to xfinity. Xfinity had just built out infrastructure in our neighborhood and TDS made the decision to switch easy. Breaking up with TDS is not easy, and after five months of trying, I am still not done with them. I canceled my service at the local office where I returned the TDS modem at the beginning of October 2025. This was not a pleasant interaction and ended with me having to pay for the entire month. They are unable to, or rather unwilling, to prorate their charges. What struck me odd was the office person telling me to keep watching my bills as TDS has issues sometimes with billing. I'm glad I watched my bills. In November, I paid for the Internet service to finish out with TDS. I should have been officially done at this point. When December came around I was sent a notice about owing $156.75. Thankfully I saw this before they ran the auto payment that had previously been set up. I was able to call and talk with a lovely lady who after twenty minutes was able to verify I had returned the modem and the charge was false. She removed the charge and I thought I was done with TDS. In January I started my Sunday morning off with an email from TDS stating I owed the equipment charge of $156.75. I made a note to call them when I had time the next week. This task fell to the side as life is busy. However on Thursday I noticed that TDS had actually auto drafted the $156.75 out of my account. At this point I made the time to call TDS. I worked my way through five different people, departments, levels. I explained the situation to each person, and everyone agreed TDS was fully in the wrong. The initial resolution they offered was to send me a check in mail. They said this would take anywhere from 90 to 150 days. Apparently at this point I was expected to give TDS free short term loans. The next person I talked to was able to get this check date down to 10 days, but required me to send pictures of my bank account proving the funds had been taken. After five years of auto draft working everytime they wanted proof I wasn't trying to scam them. The next best and 'final' offer was six days to return my money. After an hour and fifteen minutes of taking with people and being on hold, the final person I talked to was Jaron. Once again he agreed the whole situation was on TDS, but the best they could do was six days. At this point the sludge of being on hold and talking with so many people was working. I was not happy about the six day wait, but it is what it is. I wanted my money back and for them to fix this issue so it didn't happen to me or anyone else again. Jaron was nice and understanding, but I honestly have 0% faith he will be able to fix the issue. I wanted his contact info (phone, email, what ever) so I could talk with him in February, when I assumed this would happen again. However TDS does not allow them to give out contact info. Jaron assured me he was the only 'Jaron' in the call center and I could just ask for him. TDS stole $156.75 from me on January 27th 2026. I am righting this review ten days later on February 5th 2026. Since reporting my issue, TDS did send me a bill in the mail showing they owed me $156.75. I've also received at least one mail flier wanting me to sign up for TDS. I will never be a TDS customer again, and am actively letting my neighbors and community know of my issues with them. At this point I am basically an xfinity salesman. At this point my only option seems to be to use www.screamintothevoid.com. read more

TDS will charge you for a full billing cycle even if you cancel service a few days in. They don't prorated. So I canceled my service with them today, March 4th due to a move and them not servicing my new area, and I had to pay for service through March 22nd. Be aware!​ read more

If you're stuck and have no choice of provider, their services are bearable if you have a choice stay away. I've lived in 3 states and for the past 40+ yrs I've had 4 different Cable provider. TDS is by far the worst. read more

They bought out our internet provider, it has gotten insanely worse since. Latency will spike during peak times making the internet useless. They charge you monthly for any little thing they can, just horrid. Attempted up sale of a anti virus for my router (LMAO). Just scummy. read more

Was told to return modem to Arvada location. Receptionist/ agent was on phone trying to sell TDS service to someone on the phone. He motioned he needed a minute to complete his cal. Ten minutes later he was still trying to close the phone deal and would not talk to me or take the modem. I left with the modem. read more

Returned my modem to cancel my internet service and was told that since I was 6 days past the start of the billing cycle I would need to pay for the full bill cycle. I was required to pay $67 for 6 days of service. Incredible they don't prorate when service is cancelled mid cycle. If you can avoid TDS as your provider, I would strongly recommend doing so. read more

worst internet in the USA. if this is the only option in your home then save yourself the trouble and get Starlink!

I had my service installed for 2 months now and was waiting to write a review. I'm a first time customer and i have had nothing but good things to say about TDS, as a matter of fact i had the most wonderful technician. If you want great service ask for Andrew he really was patient and really helpful. My services work great and have zero problems. I was reading the reviews and dont understand why some people are having an issue with the service, call TDS out and ask for Andrew. read more

TDS + is a very unstable product. Constantly "loading video" and the other error messages make watching a movie, sporting event, or even the news, a not so enjoyable experience. The technicians are friendly but they don't know how to improve the service or product. A product that should have been field tested before putting it out there to the public. read more

the internet, tv and phone with TDS keeps going out. the tv continuously says "loading video", the internet stops, and the phone won't work. we need the internet to send information to doctors for our granddaughter. we have been promised for over two weeks that it will be fixed. the latest promise was by a supervisor (waited 50 minutes on my cell to talk with) that the maintenance supervisor was sending someone out on Saturday or Sunday at the latest to fix the problem. it is Monday and as expected, NOTHING has been done. They want your bill paid, it their customer service is BY FAR the worst. A 1 doesn't even say how bad TDS service is in customer service. read more

Worst internet provider ever. I'm going to have to move to get a decent provider. The service sucks. I cannot work from home -- the response time is beyond horrible!!! We have changed modem, routers, etc. horrible service. I'm going to lose my job over poor internet service. WHO DO THEY PIGGYBACK OFF OF? read more

Well, well, well....here we are yet again. I called to see what I could do about getting my internet bill lowered since the "promotional period" had ended and I was now looking forward to an additional $30 slapped on my monthly bill. The representative talked me into combining a home phone with my internet and told me it would lower my bill by $10 a month PLUS give me faster internet. I foolishly thought "what a deal!" The tech came out and installed the new modem. Immediately our internet went from fast to glitchy and slow. A 5 minute YouTube video would take a good 10 minutes because of all the glitches and buffering it was now experiencing. I called tech support to tell them about my issue with this new "lightening fast" internet. The rep on the other end immediately asked me why I had this specific modem. I told her it was just the one they came out and installed. She literally told me she couldn't believe that they would have the audacity to give me this one since it was the worst one they had.....wait what?! I was under the impression it was one of the best. She kept on saying how embarrassed she was that they would even have given me that one. So, we set up a date and "time" for them to come back out and give me an actual working one that didn't need the dust blown off of it. They gave me the daunting time frame of "sometime between 8am-12pm"...fantastic. So I wait and wait and wait. Low and behold, I get a text from the tech at 11:59am saying he is in route to my house. Oh how sneaky they are. They know that in order to say that they kept their promise of an 8-12 time frame, they needed to get that text in before 12:00. Not only was that text a lie, but the tech didn't even have the decency to call me to let me know he would be even later than that. 12:35 rolls around and he calls me telling me that he is still on another job and will be late! OMG you think?! Sooo, why would you send a text saying you are on your way when clearly you were not? By this point I had already waited around for almost 5 hours and didn't have any more time to waste, so of course my morning was shot and I didn't get them out here to fix my modem. Why is good customer service such a lost thing? There is no value in keeping the customer happy or even trying to do your job right. read more

Terrible Company! They don't care that they are selling subpar services and horrible, rude and unhelpful customer service. They are dishonest and do not keep their word when they issue you a refund for downtime. read more

It's ok. The people are nice, and helpful, but it is like having cable and internet from the early 2000's. No app to stream cable to my devices. I miss that as I used to get it with Comcast Xfinity. Internet responsiveness immediately improved when I replace the TDS box with my own Arris Surfboard cable modem and Apple internet router read more

Worst experience I've ever had with a cable company... and that is saying something. I took work off on three separate occasions to be home for install. The first time they had some issue and the tech said he called but never got me, never left a message. I waited until the end of the 4 hour install window and called the company. Was told he tried multiple times to contact me which never happened. The next time I was told there was a main line issue and "who knows" how long it would take..1, 2, 3 weeks? they had no idea. The 3rd time, the tech came out, and he was very nice. Started checking the wires and setting things up, got to one point and the main line was still bad. He couldn't do anything. They would need to come back and work on the line. the 4th time, they actually got it set up. It was more than a month from when I called to get it all worked out. Throughout this whole thing, I talked to several people about the service I wanted. Just internet and I had my own modem. Told this to several people. The tech shows up and starts connecting their modem, which they charge you a monthly fee for. I told him I had my own and he called it in, set it up, and everything was working. THEN I get my first bill and what do you know... I'm charged for their modem which I never wanted or used. I call in and the girl takes it right off, but I still need to pay that months bill with the modem. I'll get a credit next month. And she tells me I need to pay it or I'll get late fees and charges because they messed up. The only good thing about the service was the Tech. He was the ONLY person during the whole thing that ever apologized for the awful service, customer service, and inconvenience. He was very nice and worked quickly to get me set up once all the BS was done. If you have another option, take it. Avoid these losers read more

My TDS internet kept on dropping connections once or twice every day between Feb and May in 2021. Called the customer service five times and problem persisted. They sent a tecnichian to my home and told me there was something wrong in the cables in the whole block, not just my home, so he couldn't fix it. I was also told another team will come in one week to fix it. It didn't happen. I had to switch to a different ISP. When I called TDS to disconnect the service, the customer service guy became very rude. read more

Terrible customer service...Out internet and connected cable TV went out early Saturday morning and wasn't restored until 5 pm Sunday evening, 40 hours later! The most frustrating part was the lack of communication and misleading information. We had to call in initially to find out there was an outage in the area. Every time we called, they said an update was coming in 2-3 hours. But they didn't reach out with updates and when we called back, we got the same response- another update in 2-3 hours. I finally got through to a supervisor Saturday evening who said the main equipment had been restored and they were beginning to power houses back on. I was told 70% of houses were back on and ours should be back up in 1-2 hours. It took more than 20 hours!!! Their dumb technology made things worse. I tried to use my cellphone to create a hotspot to stream TV, but the cable box can only be connected to my home network. Makes no sense - double edged sword. I couldn't stream on my phone app either for the same reason. This needs to be fixed- DirecTV app allows for streaming over cellular. Hard to believe other providers would leave their customers without service for 40 hours!! read more

I am sad that 1 star is the lowest option. On a scale from 1-5, I would give TDS a solid -10. Signal is weak, cable constantly goes out, internet is pathetic, customer service is laughable. They have an "on demand" service that regulators forced them to put in but it is a complete joke. I have no other option...sad and frustrating. If you ever have an option, don't choose TDS. read more

Took a week to get through to cancel my service as a working person I do not have an hour to sit on hold. I finally got through on the 4th of the month. After finally convincing them that I am cancelling service because I sold my house, they told me that there was an early termination fee of $50. I was 1 month short of the 2 years. Finally after going through another person they did waive that fee. On the 17th I received notice of a withdrawal from them for the full amount. When I finally got through to them on the 19th and 3 people later I was told that once a billing period starts they charge you for the whole month. No prorating a bill. Was told that on the Oct. 2019 bill they made notification of this change. They never sent anything out because they know most people don't see the bill because of direct withdrawal. They really do not care about their customers only about making more money. read more

Typical monopoly cable company. Internet has been in and out for three weeks now. Customer service is a joke. Their "technicians" are morons and so far we've have no less than five of them come out. I called Comcast yesterday and BEGGED them to run cable to our neighborhood. I'm now going to speak with Jeffco elected officials. TDS's apathy has just met its match with my level of pettiness. read more

So unfortunate that this is the only cable option in our are. The cable is always down, the internet service is unreliable and the customer service mantra "I understand your frustration" is disingenuous and overused. Fix the problem! read more

TDS is an amazing company to work with. The sales associates are friendly and the service is exactly what they say it will be. Highly recommend! read more

TDS subpar cable company. I live in an area where I can only get TDS. no Comcast. It's a monopoly with no competition which means they have no incentive to make a good product. It's just like Century link. They don't want to invest in the community to give us the best technology that's out there. Just like Sprint & At&t. They all don't want to invest in making there product better to the paying public. TDS Website is pathetic not very user friendly. You have to log in just to view there packages & cost. Not very transparent. Website not very easy to navigate. TDS customer service is very weak. They need to be trained on handling outages & website issues. Need to post system outages on website so you don't have to wait on the phone to be told internet is down. Overall TDS is just adequate no frills service. Shame on Colorado & Arvada for not allowing competition in our area. read more

On and off a hundred times a day. The customer couldn't do anything. It would keep 20 minutes on and then goes off again. Called CS 30 times in the past 4 days. read more

TDS is the only service I can get in my area, from march to mayig took 2 months to hook wifi up. I have had problems sense there first time they were supposed to show up to hook up wire in the outside of my home which never got done until the 6th time it was scheduled with the blame game on different employees and know one knows what happened waisted time to get days off work I was given 3 months with 10 dallors off my bill wow. 3 days ago I called TDS customer service to add service, I was on hold for 40 min then someone answers and hung up, the following day I went to the office at 530 and the office was closed near 64th and Indiana in Arvada CO and they are supposed to be open til 6pm so I wrote a note stick it in the door to get s return call sense calling them doesn't seem to work, the following day I called customer service and left my number for a call back relieved s call back about an hour later to let them know I received an offer in the mail for wifi and cable for 70 $ to find out that after tax my bill will be 120$ thank for the deal, TDS pretty much knows they can charge and make up anything they want because there there is no service in my area as soon as I find s different company I will be changing read more