One extra star for being better a better business than Comcast, which isn't saying much. Moved into…read morea building that had Wifihood for the entire complex. I thought, "Great, I can save a few hundred dollars a year!" Well the internet is okay for parts of the day where no one is home, but when I get off work, it can be really slow. It has has connectivity issues and randomly drops connection many times a day. Then if I want to play Xbox Live with friends? Forget it. Their Network is on a Strict NAT so you can't connect to many people. I called and they said they couldn't help me with it. Am bringing up looking for a new internet provider at the next HOA meeting

They have since changed into a different company and are extremely accommodating. Good on them and…read moregood on Moe. She always has helped me when I needed it. Thank u WiFi hood

Centurylink switched our landline to Connected Voice with Air-Line…read more It has been about 2 weeks since we connected their box, and all we can do is make outgoing calls, and no calls are coming incoming. Which means, no incoming calls - doctors, family, work, etc. They keep making promises that they are "working on fixing it". 2 Weeks ? Centurylink says they are going to shut down my wired landline on I think Aug 24th and then we will have no service to our extra phone that we can still get incoming calls. HELP !

Signed up for their stupid new program Connected Voice with Air Line...I knew it would be trouble…read more Not only was I unable to set it up but it knocked my landline off and I cannot receive calls and I work from home! It changed my voicemail so that I cannot access it and changed the outgoing message! I cannot dial out on my cell phone either now. I called to speak with a rep and was on hold for 45 minutes because I couldn't use the call back option since I cannot receive calls! After explaining to the rep everything going on, she put me on hold and dropped the call!!!!!!!!!!!!! I'm furious!!!!!!!!!!!!!! Then I called the department that I signed up with for this stupid plan and he reconnected me to waiting for 30 minutes for the next rep. I'm burned out! I cannot go through this again, I have a life! I will try another time after getting some distance from this crap! Meanwhile no one can call me and I cannot access voicemail or call out on my cell!!!!!!!!!!!!!!!!!!!!!

The reliability of Google Fiber Webpass deteriorated so badly that I left for another provider…read moremid-contract. The first year was fine, but after that the service became unreliable. Once outages became frequent, I began tracking them with NetUptimeMonitor. I was averaging 6-7 outages per month, ranging from minutes to hours. Customer service acknowledged the outages but did nothing if the service was back by the time I called. They never investigated why I was experiencing such frequent interruptions -- it was clear they didn't care. If you need a dependable internet connection, look elsewhere.

Thank you Webpass and Kosal!!…read more My wife and I just moved to Denver and priority #1- internet! Kosal arrived an hour early, installed the internet, and provided us tips on how to maintain our super fast internet! Kosal was very professional! Thank you webpass for the great customer service and internet!

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Best internet in Larkspur! Our internet is fast, reliable, and always works. Their service is top…read morenotch. They are thorough and provide their customers with an amazing customer service experience. We couldn't be more thrilled that we switched to Thrive from Century Link.

My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire…read moreexperience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience.

Do not come here or trust Xfinity. After they increased the price of my WiFi I spent about 3 hours…read moreon the phone trying to cancel. After being told I was canceled I was then charged an additional $60 for 2 months even though I was not even receiving a service. Truly just a scam. Horrible company. The new modem I received from here never even worked.

While I was in town... I had time and decided to upgrade my phone. I was greeted by Hunter. He…read moreexplained the promos and the total breakdown on my future bills. So I had a lingering issue on my phone and I loved how the entire store all did there best to help me. In fact my issue wasn't resolved in fact I was there after hours at no time did anyone rush me or try to dismiss my issues with my phone. In fact I said I'll come back the next day.. if the problem isn't resolved. Next day, and long story short both Hunter and Jay resolved my issue. My faith in Verizon is restored. I'll definitely recommend this location to my Denver friends and Fam. 5 stars . You guys rock!

Giving 3 stars because the service was great - especially since I walked in with a sort of…read moreemergency to get a new phone. The guy was super patient and helpful with me. Deducted 2 stars because I stated numerous times that I was NOT interested in any Disney+ or internet or any accessories. I know they "have to ask" but I also wasn't disclosed that they'd be changing actual phone plan. Nobody ever told me that nor did I ask for it. I simply wanted a new phone on my existing plan. When I called a week later after getting a bill, they said "oh we upgraded your plan too!". My bill went from $125 to $185. Not cool.

Our 80247 tall condo bldg permitted a Starry Internet radio tower (if I understand correctly) on…read morethe building. We continued internet service w/Comcast, despite constant loss of signal and billing issues. Switched to Starry today. Jon S was our tech - wonderfully professional, quick and helpful. 11/2/22. Stay tuned, we will update this post. But great customer service so far!

Was told I could go to their office at 1700 Lincoln st to pay bill…read more Went, there's no office. Called, told I had to pay thru app.... can't because the landlord took out a second helping of rent and I am in the red. They still have not returned my money. Can't pay Starry. Any recommend another internet company with a god damned office?