I worked in the used car industry for several years, these guys made buying my new to me vehicle an…read moreease. 5 star service with a friendly staff. If you are in the market, check them out!!!!! Thank yo Shanay for your recommendation!!!!!

From the owner: We are used car dealership that specializes in mid-tear cars that have been properly vetted. We…read morestand by all of our vehicles!

Excellent experience! Quick, easy, and everything was just as promised. My car was serviced…read moreperfectly, and the price was great. Highly recommend!

*WARNING!!-LONG READ!!*…read more I bought my 2018 Jeep Grand Cherokee from Trotter in El Dorado. When I originally bought the vehicle, they took my Cadillac for a test drive as a trade in. They ended up leaving my key fob sitting on top of the car, and when homeboy whipped it around going down the road, the key fob was lost. After me and, what seemed to be, the entire staff walking down the road in pouring down rain, my key fob was then found completely ran over. With that being said, they supplied legal tint on my Jeep as a "Sorry." Cool. But there's more. A couple years down the road. I haven't had a single problem with my Jeep. Until: *August 2022: Went to town one day and when I went to get in my vehicle to leave, it wouldn't start. (Push Start, mind you.) It would turn over, not crank, but then wouldn't shut off. It just stayed "running," but then eventually kick off. I get it towed to the dealership being that's where I bought it from. *September-ish 2022: They told me it was the ECM. Bought one. Didn't fix it. (Reimbursed.) *October-ish 2022: They told me it was the Starter. Bought one. Didn't fix it. (Not reimbursed.) *November-ish 2022: They told me it was a head gasket. Bought one. Didn't fix it. (Mostly reimbursed.) *December-ish 2022-February 2023: They then tell me my motor has a "bent rod." Want me to pay $5,400 for the motor that is on back order with no tracking or estimated shipping/delivery. Somewhere along the way, they also fixed my hydraulic control module, because my brake lights stayed on. This has a recall. But I can't seem to get Chrysler to claim it? Anyway. I never gave Trotter the indication to fix this. They fixed it anyway, thanks. So I thought? Nope. Bought it. (Not reimbursed.) They also let my batteries completely deplete while they had my vehicle. Bought them. (Not reimbursed.) Meanwhile, they've had my vehicle sitting outside. With the window down. With plastic taped around it. Went by to pay my ridiculous $1,500 for parts and labor that didn't fix a single thing, to find my carpet on the floorboards to be soaking wet from all the rain. (Thanks for the mildew now setting in, I appreciate that.) Trotter has had my vehicle 7 months. SEVEN. MONTHS. To go from something electrical to mechanical and it still not working. (Oh, did I mention that their technicians don't know what they're doing? They called in a "retired certified Chrysler expert" to work on my Jeep. Anddddd. Here we are.) Like I said. Long story long. We paid that outrageous $1,500 and I'm taking my vehicle to a local mechanic shop. And before they get on here in their defense, I have recorded every conversation I've had with the Service Manager (Jeremy) and General Manager (Kirk) the past two months pertaining to my Jeep. Conversations where they have given me the run around, conversations where they have contradicted each other, and conversations where "they lied to the owner (Trotter) on behalf of the loaner I was driving" before they demanded it back. (I got the loaner approximately THREE months AFTER them having my Jeep.) I've been paying a Jeep note for the last seven months, and now expected to pay for a rental on top of my Jeep note, because even though, and I quote, "it's completely their fault for misdiagnosing everything for months, I can't have the loaner forever." But having my Jeep forever seems to be okay.. Here's the humor: Offered me $10,000 for my Jeep without the motor. Offered me $16,000 for my Jeep after I buy the motor. (Remember that $5,400 motor? Yeah. So basically still only $10,000 for my Jeep, right? They ain't slick. Only slick enough to get $1,500 in labor on nothing from me.) Take it for what you will. But I guarantee you, I'll have my Jeep up and running within the next month or two now that I'm getting away from this horrifying place. (Service Manager asked three times who I was taking my Jeep to. I never told him. Said he would have my Jeep put back together for us to come pick up by the end of this week. Explain to me why I still had parts sitting on a pallet beside my vehicle? That place is SORRY.) Big Shout Out to my Husband and our very good friends Michael and BJ for making the trip and taking the time to go retrieve my Jeep from that place. Y'all are the real MVP's. *Disclaimer-More horror stories in the comments on their Facebook page!*