All about the money refused to see either of our cats unless they were sedated. Also lied to us…read moreabout vaccine information on multiple occasions so we had to make another appointment and he charged another $1000 to sedate our cat again. One positive is the reception staff is very professional. Would not recommend unless you have money to burn.

Initially the visit went well with Dr. Meg. Then it went down hill; all about the money! Have to…read morepay to hold your appointment, order numerous tests and studies or they will not discuss the case with the specialist surgeon. Then the surgeon didn't even see our pet, only said inoperable. $2,000 later! He didn't even call to answer questions. The icing on the cake, they charge for nurses to draw blood, $15 extra to handled a medium dog. Felt insulted by their care! or lack there of...

My dog gave me quite a scare recently and newberry animal emergency vet was my first call since I…read moredrive past their new facility on 83 every day! The vet techs and vet were all kind and kept me up to date on what needed to be done and how much it would cost. I ended up having to leave my pup overnight, but she was in good hands. The only thing I will say is that I had to call for updates since no one contacted me from the day I left her in the afternoon until the next day towards the afternoon to tell me what was going on or if she could come home that day. We didn't have a primary vet since we had recently adopted her, but they kindly got us into the sister facility (non-emergency) clinic within days of seeing her. It was quite pricey (around $3000), as emergency vets tend to be, but they were very transparent with me about that up front.

PLEASE READ before considering taking your pets here…read more We brought our puppy, Rocky, to this emergency hospital after he suddenly vomited and became lethargic. We trusted their team to find the cause and help him. After an exam, imaging, and hours of monitoring, we were told nothing abnormal was found and were advised to seek additional care elsewhere. The next morning, Rocky was still struggling to breathe, so we checked his mouth ourselves and found a 5-inch stick lodged in his throat. We removed it, and his breathing improved immediately. He has since made a full recovery. It is extremely upsetting that something causing such a serious breathing issue was missed despite the evaluation and imaging performed. We brought him there because we believed he needed emergency care, yet we ultimately found the cause ourselves. When we reached out afterward, we had to follow up multiple times before receiving a response. We were told the case was reviewed and that the care was appropriate, but no refund or resolution was offered. We are incredibly grateful Rocky is okay, but this experience left us disappointed and unable to recommend this hospital.

Dr Krusen and his team are phenomenal!! They have fantastic expertise and very caring hearts. Dr…read moreKrusen has provided insights no other vet did in the past and has been helping our cats immensely. For one of our cats who needed to make the passage to heaven, they gave us all the time we needed and showed deep respect and compassion. I highly recommend Dr Krusen and his team.

All my cats have had Dr. Krusen as their vet. He has been wonderful with all of them. I couldn't…read moreask for more of a caring practice over the past 20 plus years I've been associated with this practice. He is so calm and mild mannered with our fur children, he approaches them with such ease and it even helps us parents stay grounded in stressful situations and we've had a few of them. I will be calling him again shortly as we've added another kitty to our family. Thanks Dr. Krusen, for being our first and only choice in veterinary care. I'd go no where else!

I could not have asked for a better experience. My kitty is usually fearful at exam times, but Dr…read moreCrawford is a master at managing felines. He was able to examine my cat, give her vaccination and trim her nails without using an injectable sedative (as her former vet required). If you have a fearful cat, rest assured that Dr Crawford is great with handling them. Office staff were also very friendly and capable. So glad I found this clinic!

I am so happy with this Vet clinic. The office staff are…read morevery nice and attentive. It is very clean and organized. The best part is Dr Crawford,He is so nice and patient. He is knowledgeable and took the time to answer all my questions. I have 5 cats varied ages and sizes.I highly recommend this Vet practice. I'm sure all of the vets are great but my experience with Dr Crawford has been so positive!!

The best vet I have ever found! Knowledgable, Compassionate and just the best experience all…read morearound. She will have our business as long as she's in business! We were advised to put our girl down at the ER. We called her and she told us exactly what to do. We had our girl for another 5 years!!! That is priceless.

They were very friendly and professional. My office visit was affordable. I got a quote on getting…read moremy cat spaded they were the most expensive quote I received I was very disappointed I really enjoyed my visit.

If VCA West Shore cannot hire enough people to serve clients, it should close & not continue to…read morepose as a place that will give appointments and treat animals. Because they could not give me an appointment, I had to go to Shores. Shores treated my dog, sent his report to West Shore, and told me to make a follow-up appointment with our regular vet. One veg. No appointments available. West Shore is not a veterinarian practice. It is a place one calls for help only to be turned down. Every time. In the days of Dr. Harpster, this was a veterinary practice. Now it is a phone number to call & be told, "No."

Positive experience with the actual service and care provided by vet, but they have no…read moreavailability. Anytime my pet is sick, we have to go to the emergency vet because they only have appointments available 2-3 weeks out. Not very useful to even have a primary vet when they can never help when you need them.

I have nothing good to say about this vet.  Dr. Mimnagh is a cruel man…read more We came to this practice from a referral.  After a biopsy was done, they found out that our 3 year old cat had very aggressive cancer.  After chemotherapy treatments were not improving her condition, we decided to keep her home and let her have her last few months with us in peace instead of weekly vet visits. The biopsy and chemo treatments were done by another vet at this practice and we were grateful to have them.   The day we decided to euthanize our cat, we showed up at 4:50 for our 5PM appointment.  We waited until 5:45 to be seen.  Pure agony when you know that something horrible is about to happen.  I also had my two kids with me since this was our family cat.  We were all heartbroken to lose her.  When Dr Mimnaugh came into the room - he was pushy and rushed.  He kept calling her "kitty" instead of her name.  He asked why we were here and had us go through her medical history WHEN HE SHOULD HAVE READ HIS OWN RECORDS.  While he prepped our cat, his assistant pushed us aside so we could not be near her and the assistant continued to ask us about how we were paying and asking us for our card to pay.  She did not wait or give any empathy as to the moment at hand.  Either way, the payment could have been taken at any point of the 45 minutes we were kept waiting past our appt time. The worst part - Dr. Mimnaugh did not sedate our cat.  They scruffed her, held her down and injected her with one shot.  Our cat spent her last moments screaming in pain.  SHE SUFFERED. And all of this was done in front of my kids while Dr. Mimnaugh joked that the "men of the house take these things much harder than the wife or kids".  I don't understand how this man still has a business when this is how he treats animals at their end of life.  Our pet suffered until her heart stopped and it was at the hands of Dr. Mimnaugh.

Excellent and caring people. All the veterinarians are knowledgeable and professional. Have cared…read morefor my dogs and cats for 40+ years. No one better in the area.

it's such a pleasure bringing my two cats to Valley Road Animal Hospital knowing that they're not…read more care about you and your pets. It's getting and harder to find veterinarian practices that are not part of corporation. You can tell the difference in how they care for your animals, which is sad. I always get a warm hello great conversation when I enter the animal . Dr Anzur is amazing thorough and you can really cares about the treats. I never have a bad experience. I highly recommend them.

Zero bedside manner. This establishment prioritizes personal ego before the care of the animals…read more Cannot answer questions and just refers animals to external emergency service rather than actively problem solving with their customers. The care of the animals should always come first over personal feelings. If an establishment isn't equip to handle owners concerns in times of crisis they should seek counseling to work on their personal confidence.