All about the money refused to see either of our cats unless they were sedated. Also lied to us…read moreabout vaccine information on multiple occasions so we had to make another appointment and he charged another $1000 to sedate our cat again. One positive is the reception staff is very professional. Would not recommend unless you have money to burn.

Initially the visit went well with Dr. Meg. Then it went down hill; all about the money! Have to…read morepay to hold your appointment, order numerous tests and studies or they will not discuss the case with the specialist surgeon. Then the surgeon didn't even see our pet, only said inoperable. $2,000 later! He didn't even call to answer questions. The icing on the cake, they charge for nurses to draw blood, $15 extra to handled a medium dog. Felt insulted by their care! or lack there of...

Best of the best! If you are looking for quality veterinary care, this is the place. Loving…read moresupportive staff that goes above and beyond. Recommend highly. Zeus also says "thank you"!

PLEASE READ before considering taking your pets here…read more We brought our puppy, Rocky, to this emergency hospital after he suddenly vomited and became lethargic. We trusted their team to find the cause and help him. After an exam, imaging, and hours of monitoring, we were told nothing abnormal was found and were advised to seek additional care elsewhere. The next morning, Rocky was still struggling to breathe, so we checked his mouth ourselves and found a 5-inch stick lodged in his throat. We removed it, and his breathing improved immediately. He has since made a full recovery. It is extremely upsetting that something causing such a serious breathing issue was missed despite the evaluation and imaging performed. We brought him there because we believed he needed emergency care, yet we ultimately found the cause ourselves. When we reached out afterward, we had to follow up multiple times before receiving a response. We were told the case was reviewed and that the care was appropriate, but no refund or resolution was offered. We are incredibly grateful Rocky is okay, but this experience left us disappointed and unable to recommend this hospital.

Dr Krusen and his team are phenomenal!! They have fantastic expertise and very caring hearts. Dr…read moreKrusen has provided insights no other vet did in the past and has been helping our cats immensely. For one of our cats who needed to make the passage to heaven, they gave us all the time we needed and showed deep respect and compassion. I highly recommend Dr Krusen and his team.

All my cats have had Dr. Krusen as their vet. He has been wonderful with all of them. I couldn't…read moreask for more of a caring practice over the past 20 plus years I've been associated with this practice. He is so calm and mild mannered with our fur children, he approaches them with such ease and it even helps us parents stay grounded in stressful situations and we've had a few of them. I will be calling him again shortly as we've added another kitty to our family. Thanks Dr. Krusen, for being our first and only choice in veterinary care. I'd go no where else!

I could not have asked for a better experience. My kitty is usually fearful at exam times, but Dr…read moreCrawford is a master at managing felines. He was able to examine my cat, give her vaccination and trim her nails without using an injectable sedative (as her former vet required). If you have a fearful cat, rest assured that Dr Crawford is great with handling them. Office staff were also very friendly and capable. So glad I found this clinic!

I am so happy with this Vet clinic. The office staff are…read morevery nice and attentive. It is very clean and organized. The best part is Dr Crawford,He is so nice and patient. He is knowledgeable and took the time to answer all my questions. I have 5 cats varied ages and sizes.I highly recommend this Vet practice. I'm sure all of the vets are great but my experience with Dr Crawford has been so positive!!

The best vet I have ever found! Knowledgable, Compassionate and just the best experience all…read morearound. She will have our business as long as she's in business! We were advised to put our girl down at the ER. We called her and she told us exactly what to do. We had our girl for another 5 years!!! That is priceless.

They were very friendly and professional. My office visit was affordable. I got a quote on getting…read moremy cat spaded they were the most expensive quote I received I was very disappointed I really enjoyed my visit.

If VCA West Shore cannot hire enough people to serve clients, it should close & not continue to…read morepose as a place that will give appointments and treat animals. Because they could not give me an appointment, I had to go to Shores. Shores treated my dog, sent his report to West Shore, and told me to make a follow-up appointment with our regular vet. One veg. No appointments available. West Shore is not a veterinarian practice. It is a place one calls for help only to be turned down. Every time. In the days of Dr. Harpster, this was a veterinary practice. Now it is a phone number to call & be told, "No."

Positive experience with the actual service and care provided by vet, but they have no…read moreavailability. Anytime my pet is sick, we have to go to the emergency vet because they only have appointments available 2-3 weeks out. Not very useful to even have a primary vet when they can never help when you need them.

Excellent and caring people. All the veterinarians are knowledgeable and professional. Have cared…read morefor my dogs and cats for 40+ years. No one better in the area.

Considerate and caring. We have taken all our animals to them for over 25 years. xxxxxxxxread more

We recently moved to the area with a 1.5 year old mini schnauzer. He is up to date on vaccinations…read moreand I phoned in to get more info on their neutering services. I don't take any issue with the receptionist, she was courteous; however, to be told that it is the Dr's policy not to provide pricing; and that you have to first have a visit (two months out) before any type of information on the cost of neutering services will be shared is a bit odd and seems shady. What ever happened to transparent pricing?

The doctors and the staff are so kind and caring! They explain every procedure in detail so that…read moreyou know exactly what they will be doing and why. A follow up call comes the next day to see how your pet is doing. When my dog passed away in October 2024, the staff sent cards, flowers, and Dr. Anzur called me to express his condolences and offered me any help that I needed. I couldn't imagine any better care!!

My dog gave me quite a scare recently and newberry animal emergency vet was my first call since I…read moredrive past their new facility on 83 every day! The vet techs and vet were all kind and kept me up to date on what needed to be done and how much it would cost. I ended up having to leave my pup overnight, but she was in good hands. The only thing I will say is that I had to call for updates since no one contacted me from the day I left her in the afternoon until the next day towards the afternoon to tell me what was going on or if she could come home that day. We didn't have a primary vet since we had recently adopted her, but they kindly got us into the sister facility (non-emergency) clinic within days of seeing her. It was quite pricey (around $3000), as emergency vets tend to be, but they were very transparent with me about that up front.

This place advertises that they are an ER clinic but instead they pick and choose current clients…read moreover walk and. On July 11,2026 I took my 10 yr old male Doberman in for a suspected Urinary blockage because he hadn't peed yet that morning. I showed up at 12: pm. There were only a couple cars in the lot and when I walked in the large lobby/waiting room was totally empty. I told the receptionist my concern and her response was that they were booked up with appointments. I said to her that this was an Emergency Clinic which advertises their hours of operation until 3pm. She asked if I was a current client and I told her I was in the past. She responded again that they were booked up with appointments and had the nerve to tell me that they were more of an urgent care. WTF it's the same dam thing. 5 yrs earlier I had taken the same dog in for a UTI They took him in the back to do blood work and somehow traumatized him. I don't know what they did but ever since then we could no longer hug him. They had to have been really ruff with him in order to have caused to become reactive to attempts to hug him or stand over him. 2 yrs ago I took my female in for suspected Wobblers and the Vet that saw her didn't do any physically manipulative test on her. They only thing done was X-rays on her back which didn't include her neck which is required for diagnosis. As far as the incident on July 11th I had to take my male to another ER 30 minutes further which of course caused him to suffer excruciating pain . He ended up having a splenic mas that ruptured and do to the time lapse caused by Newberry ER he had to be put down.