Worst place ever to try and do business with. The owner (Scott I believe) is a complete jerk with…read moreabsolutely no sales skills at all. Came to our home over two weeks ago to quote a job to replace flooring with new plywood with LVT flooring. Stated he would like to have the installer come by with him in a day or so to look at the job. We went into the store and picked out flooring. We expressed that we wanted to get the job done the first week of May. A week later we were back in the store and the person we talked to said he got with the owner who stated he call to set up time first of the week. Another week later still no call. Went to the store to take back the sample. The same gentleman stated he would give the owner the message stating we are still waiting on him. Called two days later spoke with a lady about not hearing anything. She stated she Would have him call me. Two days later I stopped by the store, a young girl asked if she could help and my name. The owner came out from back as I was explaining to her that we have been waiting on him for over two weeks. He addressed her as if I was even there. He told her " I will call him Monday". I asked who he is referring too? He stated - you. Couldn't even address me directly. I suggested he not call me and that he business manner is awful. He statement was "whatever".

We needed new flooring for our kitchen. The grout was popping out and the tiles were broken. We…read morechecked out different flooring stores and Jaynes had the best selection. They had to order the tile, and when it arrived we agreed on an installation date. The installers came when they said they would and did a great job removing old, broken tile and installing the new. They cleaned up after the job too. We couldn't be happier with the service!

Marvin did an amazing job at refinishing the parquet flooring our home in Asheville and also…read moreinstalled new flooring in our home in Tennessee. Amazing work and very, very tidy and detailed. He is truly a master at his profession.

I bought a home built in 1947 in Bryson City, North Carolina. The home had been used as a rental…read moresince the 1970's. Layers of tile on top of linoleum on top of tile had been installed in the kitchen. Marvin Ashburn refinished my original hardwood kitchen floors to their former GLORY!! Marvin is a true artist, he loves wood and works magic with a sander. He's reliable, a rare character trait in a tradesmen but he actually arrives when he is scheduled and finishes when scheduled. He's extremely knowledgeable, which is most helpful when deciding timing of refinishing given variations in temperature and humidity in our area. He's also fair and worth every penny you'll spend. I highly recommend Marvin and would hire him any day of the week and twice on Sunday.

We moved here a few ago from the West Coast. TJ did all the renovations on our 93 year old…read morefarmhouse including flooring, baseboards, drywall. Painting, plumbing, electrical, etc. He shows up on time and keeps his promises. TJ takes pride in his work. His prices are fair and he is easy to work with. We highly recommend him and have since used him for other projects around our property. Highly recommended!

He used an electrical outlet in which he left the box unsecured, stuffed with paper towels, and 2…read morebare wires that are live. He told us all about building codes but this does not meet that. We could have lost our home and our dog.

What was promised was a 5 day turnaround of shower remodel. It turned into 11 days of stress that…read moresent me to a cardiologist. The installers were not professionals, left tools, trash in my bathroom daily. They took a chip out of my vanity and chipped my new floor tiles. It just seemed like they didn't want to do this job. They came back to remove the bench due to a cracked tile behind it and to regrout the shower floor as it had holes in it. I called and asked the owner to come out and take a look at the job. He couldn't understand why this install was so difficult!! He did comp me money off the job. However, I have an ugly shower that no matter how low the shower curtain is, I have water on the floor. I had to call Myers Plumbing to come out and fix the broken shower valve only to find the installers had used a wrench on the shower pipes and bent them. Save your sanity and shop around for professionals that can back up their work.

We needed a refresh on an oil-stained pocked old two car garage floor. Creed did all the work…read morehimself, grinding and filling the floor, optimizing the apron and the steps out of the garage and completed a beautiful new epoxy floor. We now have essentially another room in the house. Can't say enough good things about Creed's prompt response, his work ethic, and the quality of his work. Will be recommending to other folks in the neighborhood.

From start to finish this project was handled in an absolute professional manner. Creed was…read moreresponsive on time everything you could hope for to get a project completed in a timely and professional manner. Five stars is not enough for this worker. Also his assistant Joe was just as professional, thank you both

He does amazing work. He's very reliable, very reasonable, very respectful GREAT PRICES! ALL around…read morefive stars would recommend to anybody you looking to get anything done porches decks, flooring, carpet anything you name it. Kesterson home improvement and more is the one too call!!!

Do not use this company. They are complete amateurs and have no idea what they are doing. A blind…read moreperson could do a better job than they can. They built a patio cover for me and it leaks. The post are crooked. They never even completed the job or came back to fix the leaks.

I hired Tri-Cities Restoration and Remodeling to paint the second floor of my home. They done an…read moreamazing job. Very clean and professional. The also done tile work in my kitchen. All together amazing job. I would recommend them to everyone.

From the owner: All Phases of Home Remodeling. Focusing on decks for spring and summer 2020. read more

Stay away... If I…read morecould rate them without any stars, I would. I purchased 300' for 1"x12" on 8/21/21 for tongue and groove lap siding for interior renovation. I was not able to make it to their warehouse before the closed, so they sat it outside. When I arrived on 8/27/21, I found the material wrapped in plastic and banded, sitting outside. I unpacked the bundle and discovered that the boards were in terrible shape. They had crushed several of the grooves trashing about 4' on the ends of each board, deep gouges in the face of others, and several of the boards were mildewed. I should have left it, but I had contractors scheduled to be at my cabin the following day. So, I salvaged what I could, which ended up being 71' in total loss. I expected 10% loss or so out of any lumber, but this was way above and beyond normal. This amount was excessive to me, so I contacted first Nicole (office worker) about a refund to my bank account that same weekend while the contractors were working on the house. She indicated it would not be a problem that they would process when they returned after vacation. The timeframe came and went and nothing happened. I then called and talked with the owner, Charles Wells on 9/6/21. The first conversation went well and he said they would make it right. He had to talk with his supplier and would be back in touch. He never called. I contacted him again 3 days later and he said that I would have to return the material in order to get a credit. I told him that I didn't have it, that it had all been cut up when salvaged. He said that he understood and would talk to his supplier and call me on 9/10/21. He never called. I called today, 9/13/21 and the owner will not answer the call. Left a message for the owner to call me. My advice to anyone considering purchasing from these people, simply don't. Their business model is to charge your bank account in advance, giving you no recourse with charge backs or disputes. Their customer service is non existent and when you do get to talk with someone, promises are not kept. Stay away!

Bought knotty Pine flooring from them, was delivered wet and was cut with the wrong direction in…read morethe grain so wood is bowing.

Joseph and his crew saved our remodel when the recommended contractor from our insurance company…read moredropped our job. They not only completed our remodel they built the custom cherry fireplace mantle. We love our living room and it's exactly what we were looking for to update our home. They've also repaired our garage door and surround when our son drove the family van into the garage frame. Joseph and his crew are easy to work with, clean thoroughly and are professional in their behavior.

I submitted a request online in November 2024, looking for someone to repair damage from trees…read morehitting my roof. Joseph (owner) responded and we scheduled a site visit. He didn't show up for the initial appt., and rescheduled for the following week- even then he was an hour late. We discussed the repairs and he said he would email an estimate. After hearing nothing for weeks, I reached out to him and he said he would have it by the end of the week. The following week, I reached out again and finally received an estimate. From there on, I would hear NOTHING from him unless I initiated contact. Then the excuses started.. I dealt with this man for three and a half months, with him ghosting me the entire time. At no time did he ever fulfill a promise, or meet a deadline. The last straw was him AGAIN failing to provide information on the repair. That was Feb. 25, and, you guessed it, CRICKETS! I have to wonder what part of "Do It Right" applies to his business.