Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

My husband and I ordered a ventless gas fireplace last winter. It worked really well. One day a…read morecouple of months ago, our fireplace would not ignite. We called Eric at Hearth & Patio. He had me email the details of what was happening. He called in my warranty information, ordered the parts that were needed and had Randy out quickly to repair the components. Our fireplace is now working great! During this whole process, Eric and Randy were beyond professional and were always extremely responsive. We cannot thank them enough for getting our fireplace working again!

Perhaps things have changed with the passage of time but we've had an outstanding experience thus…read morefar with Hearth and Patio. This is the third time in 25 years of living in the Knoxville area that a vendor has cautioned that I was spending money unnecessarily. I was getting quotes to replace a fireplace since the chase itself was being replaced. Market testing and online research made it easy to identify proposals which were not feasible or as much as 50% above current market pricing. Eric and team were the only ones who asked why I wanted to replace a perfectly good existing fireplace. A little steel wool and high temperature paint is all they suggested. They also identified a potential fire risk hidden during original construction by the current chase. We received a mentoring on some low cost DIY safety modifications. More feedback in the future after the fireplace glass doors we purchased are installed. We purchased much more attractive and robust doors from Eric for pricing comparable to what others quoted as part of an unnecessary fireplace replacement. Final comment on the review below about waiting months for a replacement part; many customers are having similar experiences at car dealerships. After 37 years of dealing with supply chain issues in automotive manufacturing I can attest it may well be beyond the vendors control in today's world. Frustrating but a fact of life these days.

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

I have had them come out to help with my fireplace. Very nice people and explained everything to…read moreme. Also very reasonably priced.

Chris, with AUSBLAKE was GREAT, fast, and extremely helpful. Chris fixed the issue with our…read morefireplace insert so fast, and he's very knowledgeable. I HIGHLY recommend Chris for any, and all your fireplace needs!

First let me state that I don't know anything about instigation from this company. I did have…read more"Professional Chimney Cleaners" come to the house for a cleaning and "inspection". They made a mess, reinstalled my chimney cap crooked, and "red tagged" my fireplace. Because I added addition fire brick myself I'm "out of code" and the estimate was $1600 to "repair" it. I called and complained and was essentially called a liar. I wouldn't work with these people if they were the only option, and they're not. Use somebody else!

An awesome local business with kind and helpful staff. Great selection of units on display,…read moreincluding gas, wood, and pellet.

I wish I would have read the reviews before I booked appointment with this company. The provider…read morecame to our home, did the inspection, showed us photos and collected 399.00. I was told we would hear back with an estimate. The 399.00 was to be credited towards future work. I have called several times with no response. I will count the 399.00 as a loss because I would not trust this company to follow through.

I had this company come out to my house on 4/15 for an estimate to replace the fireplace insert and…read moredo stonework. I was told I would get an estimate the next day- it has been over a week and I have not received anything!. I called and spoke to the office they assured me an estimate would be coming that evening... I got nothing, I even spoke to Jacob the guy who came out and he told me "I will send it to you tonight"- that was days ago!. I have never in my life had to chase an estimate. Very disappointing.

I strongly recommend anyone who needs chimney service of any kind to reach out to Brandon &…read moreTennessee Chimney Care. He and his team were professional and took the time to explain my options. I will absolutely reach how to them for any future service. They are well worth it! Tuck T.

I cannot give them enough stars! They amaze me every time they come to clean our chimney…read more Professional, friendly and generally care about our safety!! They are very reasonably priced. They make an effort to make sure everything thing is working properly. If you need chimney care and I would suggest doing this annually. You cannot get better customer service!