This is the most atrocious service I have ever encountered.
I brought my phone with a smashed screen and explained that I need it fixed on the day, that it was an emergency. They took my phone and agreed that they can fix it on the day and I should return several hours later, all lovely and helpful. I returned, the screen they replaced it with was very faulty, it immediately started to fade, and what I had opened overlapped with what was there previously, also there was a sideway light diffusion with most visuals, especially messages and texts.
I needed the phone and could use the touch screen so after a lengthy talk about the situation, they changed the price from £60 to £55 and agreed I can come back anytime and they will change it in 5 minutes, for free, while I wait, I explained I live 11 miles away, and mentioned all the extra petrol and parking fee from this, but it wasn't an issue for them.
I had a family member take my phone back for the second repair, and before they left, I called and double checked whether it was ok and that they can get it fixed quickly, they said yes. When the family member arrived, he was asked to return back in an hour and a half. I called back to the shop angry, and they threatened to return my broken screen back and refund my money, and they did. THEY SMASHED my screen in 3 places, and returned it with my money.
Other shops offered to do this for a cheaper price than the "discount" I got (alas not the same day) so this place is definitely not cheap either! I only hope it's now just the screen that's the problem, and they haven't damaged the rest by smashing it. Horrible people. read more