TIm has provided great service to us over the years, including installing and upgrading the wifi…read morefor our home, and fixing a range of laptop computer issues as they arise. He is very responsive and his charges are very reasonable. We highly recommend him.

Tim was great. He has great prices, fast service, & got my stuff back in a few days. Thank you!read more

Had a desktop that would crash under load, came in and explained the entire issue as well as…read moreagreeing to pay their diagnosis fee. a week later I call them asking to pick it up because I have school work due and they tell me it'll be done in 2 hours. then they proceed to try and charge me 160$ which is significantly more than their diagnosis fee. I reluctantly paid the 145$ we agreed on and I bring my pc home just for it to not even be fixed!!

Unreliable, and untrustworthy! Toby came to my home office…read moreJanuary 30th to tune up my desktop and laptops, and did a great job. I have always had good service from Toby before... I asked about rebuilding (old operating system, and in place for security reasons) my desktop, and installing a local TV antenna. He said he would get back to me about prices, which I said did not matter because of previous dealings. Since February, repeated calls and messages left have gone unanswered. Even talked with a lady (his Mom, I think) about this. They used to be great ???? I can not trust these people any longer. If you have a viable/reliable alternative (Best Buy can't help...), Please advize.

I hate writing bad reviews it's not something I enjoy doing especially when it means hurting…read moresomeone's livelihood. To share my details of my experience I brought my laptop in for a broken display after having a pleasant conversation with the person at the front desk and him ensuring me that my laptop would be completed by the following Monday "brought it in on Saturday" I waited until today (May 9) to get my laptop due to them not touching it until I payed a non refundable $105 dollar deposit that was not mentioned prior in our conversation.After paying the bill the hit me with another invoice of $485! Almost half the price of the laptops worth for a part that I purchased online for $120. After declining repairs upon my arrival today I waited over an hour in the parking even though the door sign saying open and the website hours saying open eventually someone came to the door and I had to wait another 30 mins for them to put my laptop back together even though I called the day prior and them saying I could pick it up today. I understand things aren't always perfect but I believe this experience was one of the worst experiences I ever had with an IT company before and I highly recommend anybody to think twice about using this company.

I'm not usually one to leave negative reviews but this is a poor experience worth sharing. I…read morecontacted this business in regards to a laptop screen repair. To start, they do not provide any sort of price estimate upfront and charge a deposit to even inspect the item. Read the paperwork carefully because it apparently says the deposit is nonrefundable if you don't choose to go through with the service, however that is never explained. They kept my device for several days (after assuring me it would be a quick turnaround). They provided no sort of update when I called and did not respond to emails. I called five other local repair shops during this time and every single one provided me a price estimate either over the phone or via email. When I finally received the quote -- let me add that they sent an initial quote that was incorrect then sent another that was over $200 more... -- I chose not to go through with the service so they refused to refund my deposit. The store associate even went as far as to tell me that anyone who would give me a price over the phone was trying to "bait and switch" me?! Meanwhile nobody else has charged me a nonrefundable deposit while promising fast, responsive service that never happened. The irony. The owner himself reached out to me and said he would review the recorded calls to see if I was not informed about the nonrefundable deposit and if that was in fact the case he would refund it back to me "plus $10.00"..... this was on a Friday and he asked if he could call be back on the following Tuesday. It's been over a week and he never followed up and ignored my email (like they have the entire time). Unprofessional, frustrating experience. Lesson learned for sure!

My son's gaming laptop was flashing red and having all sorts of issues. We brought it to the Mouse…read morePad (we have used them before and they were great then too). Jeff diagnosed the issue and found that the video processor was shot. He asked if I had a warranty which I did and shared with him. Jeff then spent most of the day on the phone with Lenovo trying to get the warranty request approved. They definitely made him go thru hoops before approving the warranty repair. Lenovo required the laptop to be shipped to them in its entirety including the hard drive so as an extra step to secure our data, Jeff went ahead and did a full back of the hard drive. I cannot say enough positive things about Jeff and his team. They are every knowledgeable, customer focused, great communication and for me I liked the fact that he explained things to me in a language I could understand (I am not a technical person at all!) I would definitely recommend them!

The most competent computer professionals I've ever met. Fast service and no gimmicks you actually…read moreunderstand what they're doing, how much it will cost, and what problems you'll avoid. After giving my network a complete overhaul, they even took time to burn an encrypted cd I had.

Reset my passwords on Apple for me!! I brought in an iPad and Apple Watch! He was great! The guy…read morewith glasses!

The employees in the Savannah store need to get on the same page as far as their pricing. I was…read morequoted a price over the phone, and when I got to the store the price was doubled for the same repair. It was a ripoff. Obviously, they lost my business.