0 rating.Poor service.The quality of materials they used is poor.This repairshop should stop from…read moreoperating.its a total waste of time and money.not recommendable to anyone.

Please prepare as this is a very long and HONEST review of my experience…read more I came here 3 months ago to get my mums iphone 11 pro max screen replaced. This service cost me over $500 but I was happy to pay as I knew this is what it would amount to due to it being an Original Apple screen for this model. However, what I did not expect was to have her phone screen start glitching literally 3 months later after the replacement was made. What I didn't expect was to have to drop her phone off to the store, explain to them what had happened - and have them ask me to leave it with them until it was ready to collect. What I definitely was not expecting was to return the next day (today) to find they did not fix the screen because they had decided to request/charge $200 to have the screen replaced. $200 after I had already paid $500, 3 months ago. Literally only THREE MONTHS and this has happened. They then told me their warranty only covers 2 months after the repair. Really? Only 1 month extra and you want to charge me $200 for a service that you provided, and yet turned out to be faulty 3 months later? If you hadn't fixed the screen, what was the point in asking me to leave it in the shop for OVER 24 hours? Honestly this shop has disappointed me and now, I, unfortunately, have to go and find a new shop and pay (AGAIN) to have my mums screen replaced. Worse part is? There were no damages on the phone. No scratches, no dents, no cracks - yet the glitching was happening. Wouldn't you think it's funny that none of these damages were present yet they don't want to take ownership for a glitching screen? All in all, I will never return here again and if I were to hear any family or friends refer this place I would tell them - hellllll no. 0 stars if I could

best place to fix your iphone ,my phone fix in just 1 hour and cheaper then others,recommended to…read moreall who need to fix their phone and laptop

From the owner: Mobile Phone Repairsread more

Thank you Danesh for your service. My son iphone 8 Plus had cracked back cover very badly. I found…read moreIrepair via google search and read through many good reviews. I decided to take the phone to them after they gave us a quote $120 for the repair which was very good and reasonable price. Today I got the phone back and surprised with their work. It looks like brand new phone. Also the repair will have 90 days of warranty which is very good as well. Thank you again! Hope you guys can have more customers. Kind regards Hannah

Fabulous fast service from Rosebank road I repair. I needed a new iPhone battery and it was very…read morereasonably price too.

Very very poor experience. I got my screen repaired which said it carried warranty. The screen…read morefroze and develop a crack again without any smashing physically. The Chinese guy owner was so rude and started shouting on phone that no warranty is given. Please be very watchful of warranty and dealer is not trustworthy at all and very very rude. Better to pay few dollars more which gives good customer service and better quality work.

Excellent price to repair phone and fast, tommy and his guys know their stuff. Found issue and…read moregave the best repair solution Awesome my phone is fixed great.

My recent experience with SMASHED IT, an electronic device repair service, and its owner, Nicholas…read moreKane, has been nothing short of a nightmare. I initially sought their assistance for a seemingly straightforward keyboard replacement on my MacBook Pro, but what followed was a series of disappointments, mismanagement, and poor workmanship, and lack of empathy. Repair One - A Flawed Beginning: I contacted SMASHED IT to replace my MacBook's keyboard, which turned out to be a grave mistake. The first repair attempt resulted in a faulty keyboard with keys like A&D malfunctioning, and a malfunctioning backlight. These issues forced me to delay my travel plans and incur additional expenses. What should have been a simple repair became an ordeal that cost me time and money. Repair Two - A Further Descent into Chaos: To address the problems from the first repair, SMASHED IT attempted a second repair. This time, they replaced the top case with a new one. However, the new top case had multiple scratches and dents, making my laptop look worse than before. It was evident that the quality of work left much to be desired, and I questioned the professionalism of this service. Repair Three - The Rattling Nightmare: The third repair was an attempt to resolve a rattling sound issue, a problem that should never have arisen in the first place. This was my final straw, as I was now overseas with no possibility of returning the laptop for yet another attempt. This entire experience led to a significant loss of time and money, and I couldn't help but feel let down by SMASHED IT's inability to get it right the first time. Request for Compensation - A Hope for Fairness: In the midst of this turmoil, after providing the diagnostic for the rattling sound, and advising that the overseas repair shop was kind enough to fix it for free, I reached out to SMASHED IT once again, requesting some form of compensation for the multiple inconveniences I had experienced. My expectation was that a reputable company would recognize the impact of their subpar workmanship on a paying customer. Threats of Defamation - A Chilling Response: What compounded my frustration was the initial response from SMASHED IT's owner, Nicholas Kane. Instead of addressing my concerns, and trying to find an immediate and amicable resolution, he met my dissatisfaction with a threat of defamation. He warned of legal action and the collection of legal costs, an astonishingly hostile response to a customer expressing their concerns and intentions to leave a negative review if a resolution can't be reached. Final Response - A Display of Indifference: In their final response, SMASHED IT, through Nicholas Kane, exhibited an astonishing lack of empathy and customer focus. They rejected my compensation request on the grounds that I had not incurred financial loss or inconvenience. What is even more concerning is their intention to publicly reference our email exchange in response to negative reviews. This tactic can only be interpreted as an attempt to intimidate and silence dissatisfied customers. Their Final Email Response - A Public Declaration: In response to my request for the removal of my full name from a public response, they instead posted a link to my full name on their website, along with a cherry-picked portion of our email exchange. Their disregard for privacy and their seemingly calculated move to create an SEO-optimized page in my name raise serious concerns about their ethical standards. The final email from Nicholas Kane notifying me of his link was: "Hi Daniel, You can read my response to your reviews. Response: (link to their website under my name) This is quite SEO optimised (see attached). Any future employer or GF will find this on a simple google search after about 2 months once it ranks. SEO TITLE(as per image attachment): FULL NAME | DEFAMATION DEFENSE SEO DESCRIPTION(as per image attachment): Defense for the actuations by FULL NAME relating to a repair in NZ, in which he demanded compensation without providing evidence If this is a fake name then jokes on me Laptop still working? Regards, Nicholas Kane" Conclusion: My experience with SMASHED IT and Nicholas Kane is a stark example of a business that fails to uphold basic principles of customer service, professionalism, and privacy. I strongly urge anyone considering their services to think twice and weigh the risks associated with entrusting your valuable electronics and personal information to a company that appears more interested in confrontation and self-preservation than customer satisfaction.

My Iphone suddenly stopped working this afternoon; I happened to pass by SmashedIT in Parnell and…read morepopped in to see if they could help. They could! Problem was sorted there and then: v fast, friendly and efficient service, and great advice. Excellent!

Had a great experience here. Communicative, got my laptop screen fixed within a few hours, and…read moreworks perfectly now. It was pricy, but it is what it is. Now my computer is all fixed and I'm very pleased.

I'm Discussed with the staff and management. They don't have to be so rude when you don't want to…read morecontinue with the repair. Over the phone it's like yes yes and best price but when you step into the place its money money money. Go anywhere but here. Stay away for your own good.

what great service for phone and computer repair. fast 30 minutes repair. nz electronics repair…read moreauckland

repaired my I phone incorrectly and when I took it to another repairer - apparently nz electronics…read moreSilverdale had removed important screws from inside the phone !!