I ordered 15 cigarette tubes and 6 bags tobacco unfortunately the boxes came all smashed i contacted them and their answer to me was they would send me some boxes on my next order well that doesn't work for me they should have sent the boxes out right away I've been buying from them for years thats not how you treat customers.i put a dispute in with my Credit card sent photos and they sided with them well guess I won't be using that cc any more as far as TED dont use them they dont stand behind the products read more

Too complicated to order, my billing address and shipping address are different and I can't place my order. I jumped through their Mickey Mouse age verification and even sent them a picture ID. It shouldn't make a row of BS as to where I reside and where I bank as long as they get paid by my card, I could bank in Bungfuct, Egypt if I wanted, but just because my residence address is different from my billing address they won't to sell me their product, well f**k 'em. read more

After reading all the negative reviews after i made my order, i was skeptical..I ordered on Friday and had my order the next friday in Washington State..Thats pretty far shipping..I was extremely surprised how quick it came by usps..The price of shipping was higher than some places but other than that i am very happy with Ted..No negative review here!! Thanks Ted.. very happy experience.. read more

TED Tobacco - my review - Tobacco Shops Near Me - Ormond Beach, Florida

I was hesitant to purchase tobacco online but I thought it was time to give it a try. The ordering process is easy with a confirmation in my email immediately. I received my purchase within days and it was perfect. I did have a chance to ask a question from customer support. Wow! A real answer within hours. Very impressive. read more

Scam company. Reading other reviews, somehow they magically never seem to have exactly what you want so instead of marking the product "out of stock" like a normal website, they let you order it anyway. That's why they have that option to fill in with something similar. The best part? $20 dollars shipping just for one bag of $12 tobacco. I thought it was a flat rate, so I added a small bag of tobacco to the order. NOPE, I get slapped with an extra $2 on my shipping just for the honor of getting ripped off. I sent him an email asking what was the hold up, "out of stock, can we sub it with something else?" Thanks for letting me know as I sit here waiting for nothing. I asked if a discount was available (considering the outrageous shipping cost the no contact). Nope. So I said sure, sub it. A few days past, I check the website, "No orders" pending. Email again, still nothing. Figured I've been blown off, so I scroll down through Google and find these guys https://www.pipesandcigars.com/?sourceCode=PCEMRNVSHPCONF and guess what? They have exactly what I want on their site and shipping is only $8.99! Hallelujah! TED does offer free shipping...on orders over $200! Gee thanks LMAO. The other guys besides having low prices, fast service and a low flat shipping cost, they offer free shipping if you buy HALF of the required amount than that if TED's clown shop. $99 orders get free shipping. That's how you get a customer for life TED, good prices and good service. You couldn't be anymore opposite. Your business model is to scam/squeeze every last drop of possible profit out of someone. It's disgusting and embarrassing to have you as a veteran. Good ole fashioned American values right TED? Don't be lazy like me and click the first link on a Google search, scroll through or just click the link of the guys above. They actually deserve our money. Even Googles AI says the same thing. read more

TED Tobacco - Tobacco Shops Near Me - Ormond Beach, Florida

Quick quality products. Cherokee tobacco isn't available in Pennsylvania but I will continue to order from TED. So much better than Marlboro lights and WAY less expensive. I was so dumb waiting so long to roll my own! Totally satisfied with TED! read more

Delivery not made had to contact bank as it was not delivered. Reached out to company no resolution just excuses.

This is the only place where I buy my tobacco and tubes. Great service and great products. My tobacco is always fresh. I had called them to ask a question one time and they do answer their phones the lady was very nice and answered my question. Will not go anywhere else. Thank-you Ted Tobacco read more

First off this company is ran like a circus. Secondly they are liars. Claim they shipped, tracking numbers just remain in pre-shipment for days and days because they sell product they don't have. I have their postal facility do a physical search for the package they claimed was ship yet was never scanned which we know is BS, USPS instantly scans every single package. Every time they have delayed shipped it's always USPS fault yet mysteriously the package scans in their postal facility a week later. I give them another chance and it ships instantly next order same BS. Just but from a company that will own their mistakes and not continually lie and blame USPS. read more

I have used them multiple times, They over charge for shipping each time. I called customer service and was told they use expedited option for shipping via UPS, which I know could cost extra for residential location, but second time my order came with usps parcel service, which is less than half cost. My shipping cost was almost same as what I paid for product. read more

I was worried about being able to find the same product that I purchased at Tobacco Stop in Conroe,TX. I only purchased 2 cartons of the Supreme Blends because the site had some bad reviews. I would usually buy 15 cartons in Conroe. I received my 2 cartons after just a few days, so at this point I will continue to deal with Ted Tobacco with confidence. Thank you for good service! read more

I've been ordering from Ted for several years no - They use to be great, but within the last year or so, they have really gone down hill !!! They've owed me replacement tubes for over a year due to damaged caused by "Packaging" issues (tubes just thrown in loose with tobacco). Now, there was a glitch with their website which caused the wrong product on my order. As soon as I received the order conformation email (within 1 minute of placing order) and noticed the error, I immediately replied to their email and asked that the order be corrected. I guess they don't bother reading emails anymore! When I called the lady that answered the phone said that they never received the reply emails. I sent 3, they received 1 ?????? read more

I had to find a new place to buy my tobacco and I found Ted Tobacco. So I tried them out online and just amazing great prices and the product is fresh. I will be using them from now on. Thank you Ted Tobacco!! read more

Tops on my purchase in every aspect. Great email support . Great products and I think prices.

I ordered from these people on 7/27/22, I called and emailed them up to the 6th of august, I was first told by Lauren, that it had been shipped, and tracking would update to their site in 24 hrs. Didn't happen! Called back spoke to Lauren, she's rude! Put me on hold and transferred me to Rob. Now Rob claims that the trucks didn't come with my order and offered me something else, then told me the same as Lauren did on the 6th, that tracking would be updated in 24 hrs, Again it didn't happen, so I emailed them complaining about it and they just respond with a tracking number for USPS when I was told it would be shipped UPS. Will not order from them again, if there was a problem, they should have reached out to me and told me offered me the other item and ship it. they were fine not saying anything to me without me having to call or email to find out on my own! if you don't want to do real business maybe they should quit! Hopefully when my order arrives it will at least be quality, but that remains to be seen as I am still waiting for my purchase! All Buyer Beware! They Half Ass on their clients and don't care about us either way! As long as they get their money they don't care! Bad Business Practices will never rule! read more

After reading the reviews here I am very uncomfortable ordering from Ted. Also, after reading the free shipping claim in the Google search results, I went to order and found the shipping for a 16 oz item was actually a gouged $23. That's not free, Ted, and a very shady tactic at that. I read the BS to which Ted answers his dissatisfied customers here, and even though he may claim we need to read the details on the initial free shipping claim, the fact is, if it states free shipping on the Google search results, then the shipping, should be...well...free, a very simple concept, and no amount of BS or spin can make that fact go away. Many are already aware of that false claim scam, where one lies to get you to their website, you go to the trouble to get your order into the cart, register, and then when you finally place your order..WHAM! The over charge. Many will go ahead and pay at that point because they have already spent the time getting the purchase set up....common scam. I can only recommend Ted stop that and any other deceptive business practices that may be listed here. If you don't have the product, don't seIl the product, especially when dealing with an addictive substance that people may need in a timely manner. It's not all about you, especially when it's at the expense of customers. I would also like to thank those who took time out of their day to rate/review sellers, good or bad, in order to make our future online shopping experience better for everyone. read more

Everything is fine until you have a problem. Then they don't return calls. They don't stand behind their product. At one point having received a defective product I was asked "why should they have to be the one to absorb the cost?" There are other Tobacco companies out there. Poor business practices. read more

I've been ordering from TED Tobacco for years now and every single order has been perfect. Accurate and delivered in a timely fashion. This company is solid and reputable. I recommend TED 100%...they have NEVER let me down at all! I order online and keep things simple (I don't call them or send emails or change my order or mess with it beyond just placing the order). I'm totally baffled to see any negative reviews at all about TED...my best guess is that these bad reviews are from people overcomplicating their orders with a bunch of special requests, people who are technologically-challenged, people who just like to complain no matter what, or possibly these are false reviews written by a competitor. Likewise, you have to take into account general human behavior...customers like myself who have gotten perfect results from TED generally don't write reviews. They just keep ordering and keep getting the same great results. read more

Excellent service and products..oh yeah and fast delivery!!! Just can't say enough about this company. Thay even answer the phone after hours100% read more

Oh I see why they have a 2.4 review, I believe this place is a scam. I ordered almost 70 dollars of stuff, they seemed to bill my card with correct address bit shipped it to a different address my neighbors. But get this they never received the package. Then order me to get a hold of usps and deal with it. It gets Even more messed up, then on top of that my neighbor doesn't get it, she has absolutely no reason to lie hmmmmm interesting. I find this funny, not in a haha way. Do not buy from these people they prey on people money. It was literally all the money I have now I'm sitting here with no ciggerettes and I'm in a bad bad mood. SCAM read more

Have been waiting 7 days for shipping. Emailed yesterday was told they would upgrade and ship that day. Still Fulfilling.

My order was complete and arrived earlier than promised. I am extremely happy and will place future orders with TED Tobacco.

This company appears to be a scam. I placed an order over 6 weeks ago and they charged me for it. No contact since. I emailed several times over the last two weeks with no response. DO NOT give this company your money. I will be filing a BBB report. read more

2 stars so far. Placed an order before checking them out, a mistake. Reviews I read seem to be on the mark. Placed an order that was was to be shipped UPS ground, told it would take 2-3 days. Prior orders never took less than 5 days from PA to San Antonio but I assumed the lady I spoke with was new as she seemed a bit nervous. I wasn't given an order confirmation, so I called back and was told that they didn't have my tubes in stocks and they could substitute a brand I didn't like. I said fine, forget the tubes I'll buy them here. "Well, we can't do that sir. You have to take tubes. And by the way, we're also out of your tobacco." Long story short, I was told that my refund would take 5 days to process. Unacceptable. You took it out immediately, you can certainly put it back in my account immediately. We'll see what happens. read more

i was was looking for a place that carried a quality product i knew of so i ordered 10 cartons of ohm "menthol" cigarillos' ($133) from www.tedtobacco.com and received the wrong product (by mistake I hope, but after the fact i think they knew), i sent 4 pictures of the the mistake and they said they were the right product and would not rectify the mistake and would not be replacing the incorrect order. I think because i was a first time customer they could get rid of bogus stock that was sitting around) I have ordered thousands (seriously) of these cigarIllos in the past, but can't remember the company, and know exactly what was supposed to be in the packs, and these were not the "menthol" cigars I ORDERED. They were the red striped regulars (like Marlboros) all I wanted was what I ordered, I didnt ask for a refund or anything and they flat out refused to rectify the mistake. I told them I would post it here and they laughed. hmmm I don't find this situation lol at all and would encourage people to find a more stand by your product company to deal with. if you can't stand by your product, idk how u can justify calling yourself reputable. read more

Prices are great. Less than half of what the local retail stores in my area charge. My complete and accurate order was received in three days. I will definitely be ordering from them again. read more

Unsure of all the negative reviews as I have placed two orders now, fulfilled perfectly and efficiently. I hope others try them out as well, as they don't deserve such criticism at this point in time. read more

I have purchased from them a few times over the years. They dont provide emails when orders ship. I happened to realize my shipment had not arrived a few weeks after ordering. It was shipped UPS and supposedly delivered USPS. I called them after no response to my email for help. They told me I would have to reach out to USPS to find the package. What a joke.. USPS can only say it delivered. I have invested a lot of time on this purchase and had my bank charge them back, (as I promised the CS rep before we hung up). I have placed an order with a new merchant and will not order from TedTobacco again. read more

DON'T Use this website. NOT SAFE. Don't order from them. I did, my cc was charged, and the very next morning my cc showed two unauthorized charges of over $3,000 at a firearm store in Arizona and a $650 charge from a liquor online store in California. Y'all know what a pain it is to CE cc, fix all the autopays, etc while scum of the earth laugh at you because they'll never get caught. DONT DO IT. I tried calling them, and "we're sorry but this 'online' mailbox is full." What a joke of a retailer. read more

got someone else's order, waited a week, now 2nd week to hopefully get my order, DO NOT waste your time and money on these guys! and hope they will pack the right order. read more

Been waiting 10 days for my shipment to ship. I received a fake tracking # I called 3 times each time told it will ship next day nothing. I am contacting the authority's. read more

I was a little jittery trusting Ted Tobacco because I had never heard of them or bought anything from the company. I decided to take a chance and order two bags of tobacco and some tubes from them. The shipping is rather slow, but my products arrived about twenty-one days after I ordered them. I am aware of the fact that since the beginning of the pandemic shipping has been slow from most places. This company is not a scam! I promise that I am not getting paid money or product for this testimonial. My products did in fact arrive and I am pleased. I'm glad that I took a chance on trusting Ted Tobacco! read more

I've been waiting 10 days for my order all I got was 2 emails 1 was a receipt and the other one told me I would get a email when it shipped I ve called several times and Jessica never picks up or responded I need my order I just spent money on two funerals and I'm broke I called three times today and no response I do not recommend ted tobacco to anyone they're nothing but thieves read more

DON'T DO BUSINESS WITH THEM! No e-mail to update me on shipping status after a week so I called and was told that they had the order but shipping status couldn't be updated (product not in stock). I then asked if I could cancel the order and was told that an agent would have to call me back. NO CALL! I went thru this process another three times and still have not received what I ordered or a refund. Customer service is friendly and do a good job of reading from their script but ineffective in resolving any issues. The customer service supervisor can't help either. TOTAL JOKE OF A COMPANY!!!! UPDATE 8/8/19: After posting reviews here, on Google, and on Ted Tobacco site I received a call from the company asking to straighten out the issue. I did receive the cigars I'd ordered. read more

After reading all the bad reviews, I was wondering what have i just done? Thought I had made a big mistake...but nope!!! My order shipped out in three days and arrived in two..I was very pleased with pricing and my order was 100% exactly what I ordered....I am very happy with my purchase, and will definitely be ordering from them in the future... read more

Read the two positive reviews. Notice how canned they are? Notice how they could have been written by the same person? Notice how they each address issues that Cat K.'s review revealed? Cat K.'s review is spot on and much like my experiences through three orders with Ted. But I got more to say about these cretins at Ted who act more flaky than an Elementary School Weed Dealers. They have NEVER sent an e-mail informing me that my purchases we being shipped. And it has left me in dark each order. Back when the amount you needed to spend for free shipping was $179, I tallied up what was in my cart correctly and had $181. I placed the order. Got the instantaneous confirmation email which always states they will send me an email when my items ship. A week later, no shipped notice and I noticed their charge on my bank account was $204(shipping was $28 back the, I believe. I didn't check when I ordered because I intended to go for the free shipping). I sent them an email inquiring. No answer for 3 days so I called them. No answer on the phone. I tried again later. No answer. The next day I called early and got a lady who said their system was down due to a power outage and she would look into my order and get back with me as soon as she could. Two days later and no call back so I called again because on my account info order page it said processing. Were up to 12 days now and I had run out of tobacco so had to make a special trip(over 20 miles north of me one way) and I bought enough to get me by for a week. It wasn't enough. By the time I got through again the same lady gave me a story about how my order was waiting to be shipped for one of my many bags of tobacco to show up and should go out in a day or two. Also, I needed to resubmit my picture of my licence because the first one got misplaced during the power outage but the good news was one of my items went on sale and she would credit me for that on this order. I didn't think she would charge me for shipping because of that til the next day when I called to confirm she got my second sending of my license but it would take a day to process and besides they were still waiting on the out of stock item. I said can you cancel the first order and rewrite the new order without that item. Yes but we will have to refund your money as it can't be applied to the next order. I said, "Do it". She said she could cancel the first order but i would have to go to the website and reorder. I did that and made sure to double up on another item that was in stock to get the free shipping forgetting about the item on sale. Once again that item took me under the $179 limit and I got charged for shipping again because a "sale" item took my total under the free shipping mark. I could tell, like we always can, this lady was a liar and not a good one at that but with them sitting on my money and already 2 weeks gone by I wouldn't make a stink, yet. My layout for the first order took 10 days to be put back into my account but it was $5 less than what they took and I noticed I was charged for shipping again on the second order. It was 24 days from when I placed my original order before I got my tobacco, a machine, tubes and papers. One of the pounders was punctured and sure enough the tobacco was bone dry. These splinkter voids are lazy, they lie, they nickel and dime you for extra profit and they are total flakes about conducting business professionally. They don't give a rat's tucas about their customers cuz they deal in an addictive drug. Second order months later and I kept it down to just a 5 pounder and two 1 pounders and paid their high shipping and handling. It arrived a week later but the big bag had holes in it and the areas around the hole was just beginning to go dry, like the holes were new, freshly done. One hole was a slice/stab sorta like a knife blade did it. Definitely NOT a tool mark from processing. 3rd order, 15 days after ordering. Day 10 the site said, "processing". I sent an email. 2 days later a short response. They had shipped it but it was returned to them due to insufficient address, waiting to hear from me fopr correct addy before sending. I looked at my account and nothing had changed but now the order page said "Complete". No tracking number was provided for me to check on their lies I'm friends with the UPS driver and he's brought my packages when you could decipher my name only. Once again I smell fricken lies from these flaky, thoughtless, inconsiderate, backwards ass residents of the bowels of Louisiana, banjo playing, river dwelling miscreants who I can picture in the back office yelling, "SQEEEEEEL" at their sibling while orders pile up on the inbox, spilling over onto the 1950's greasy, torn cornered and urine crusted vinyl tiles cuz it doubles as the lavatory. They don't understand that when you leave a customer hangin they will think the worst. They don't care. Avoid this joke of a company. Save yourselves a read more

Ordered 10 tins of Dunhill pipe tobacco from www.tedtobacco.com which surprised me considering the blend I got is out of stock at all the big tobacco sites. Service was outstanding. I ordered in the early morning and received an email by that afternoon that it was being processed for shipping. Arrived a day early although that could be attributed to ups. All in all a great experience from what appears to be a great company that I can use going forward to find the hidden gems that others can't get. Thanks guys! read more

I've ordered from TED Tobacco at least 10 times and have always had great experiences with them. Only once did they email me to say that what I ordered was out of stock, and they made a recommendation on what to get in its place. The recommendation wasn't bad either. Shipping is as expected, pricing is very competitive. The website itself is functional but not the best in the world. I've noticed that often when I order large quantities they'll put a small perk in like a couple of lighters or an extra carton of tubes (but not always). My only complaint is that they aren't very responsive via email hence the 4 stars. I asked about a line of products and got no response. I will continue to order from them and would recommend them if you are looking. read more

AVOID this company at all costs people! After 3 prior orders sat unshipped until you hound them about where your order is, yet they charge your card in full immediately. Last order was placed for in stock product and once again charged in full and nothing shipped. Called a week later and was told the in stock product was all not actually in stock and they would ship whenever they received all items on the order in stock, but they charged my card in full for items they didn't have. Per their website any backordered items can be cancelled without penalty, so I asked them to cancel the back orders holding up the shipment...nope, said they couldn't do that and claimed their system isn't capable of cancelling back orders. They suggested that they can cancel my original order for full refund and that I place a new order for the items they did have in stock to ship. So we did this, and so now I'm charged twice. As of today, the original order that was to be cancelled and be refunded immediately is still showing open in their system and no credit was issued as promised. They're awful in responding to emails and you get the runaround and a bunch of BS when you call. Like I said, all 3 prior orders were delayed without explanation and took several phone calls/emails to get them to ship the product. Their website says they ship in stock orders next business day...don't believe it for a second, every order I placed sat for a week or more without shipping, until I called and emailed them repeatedly. I emailed them yesterday stating my cancelled order had better show cancelled and refunded in full in their system by today...absolutely zero response from them. My original order of over $200 is still not cancelled and refunded. This last order was my very last with this company! PERIOD! read more

I ordered 2 lbs of pipe tobacco and 6 cartons of tubes on Monday, then received an email saying they would ship by the end of the week or to change to a different brand to ship today. the email said do nothing to keep the order as is or reply to "upgrade" so i chose to do nothing as i didn't mind waiting 1 week to ship. On Friday i called to ask if it has shipped as their site still showed processing. I was told it had shipped but the website would not show any change until they closed it out. Next money rolled around and i received a call from a guy i'm pretty sure was the same person stating they were out of one of the tobacco bags i purchased and they could change it out to another brand to ship today. I explained the email i received and that i had called and was told it already shipped. He played dumb and acted as he didn't know why even though i'm 99% sure it was the same guy i had spoken to. I told him to go ahead and ship me what he had instead of waiting for my brand. Another week went by until they actually shipped anything. I will never purchase anything from this store, and very much recommend no one else does. After telling my mother how horrible the service here is, she informed me she deals with it every single order. She orders every month as they do have very low prices and she is on an extreme budget. Pay the extra couple of dollars and buy from a company that has their heads out of their tails. read more