Called to change from DSL to cable as my father passed away and I am floating the bills until the estate is settled. Cutting out the phone line and switching to cable would save be 79 dollars a month while the transition was in motion. I was asked the questions to allow the installation to happen on the 17th. Installation was to occur on the 22nd. Waited all day and got a call 30 minutes before end of day that no one was coming as confirmation wasn't obtained even though I have the confirmation the contract emailed to me and they took my money. It's now the 28th and I now have no internet and no one will call or return my calls. This company is a monopolized company that just wants to steal your hard earned cash. Go with their competitor spend 10-15 dollars more a month and get set up right. Con artists. Unreliable and everything is your fault. Save your money. read more

Horrible service!! Easy to take your money and not providing the service . I have been without internet for a whole week . They keep telling a technicians is coming and no one shows up . Refuse to give me a discount. I definitely don't recommend this company. I feel rip-off read more

I'm on TekSavvy since 5 years ago, but recently TekSavvy is not good as years before and customer service is getting worse. I was on the phone with different technicians for almost 3 hours, one of them was super rude with lack of knowledge, the rest were just talking without solving my problem and ask me to call Bell and again Bell told me to call TekSavvy again. I was on the phone back and forth solving my internet speed which is getting so low. I am not recommended TekSavvy anymore. Customer service is so poor and also the internet speed. read more

I am at my wits' end. Have had spotty to no service for 3 weeks now. 2 techs on site, days and hours troubleshooting this garbage service. I tried another modem, that didn't work, bought a new one, still nothing. Spoke with 'senior tech' Jeremiah for an hour and a half. Service worked for a few hours and boom - back to nothing. Wasted money, wasted time. Terrible! read more

I just had the worst customer service experience. FYI I have been a Teksavvy customer for 9 years. I had trouble with the internet connection and called teksavvy for help. Agents all the phone was telling me doing numerous of testing with the router and modem. Nothing worked, they sent a Roger technician on site to check out the problem, Technician said connection works fine and he suspected that it could be the modem and recommeded I request for new router from Teksavvy since I got the modem from the first time I sign up for techsavvy 9 years ago. Then I still suffered from lag and unstable connection, called again; different agent told me to do the same test just like previous technician. This is the 3rd time I called and 2 times visited by technician onsite still the problem is not solved. Very frustrated during the call and I asked if they could help and agent told me to do the same test again. I was fed up and told them that just sent me a new router. after 10 years with Teksavvy, I didnt think it was too much to ask; then I was wrong, the technician asked me to do the test again before he could do anything to help me. I was at my breaking point and told the agent (Adam) I wanted to cancel, and all he said was it is your choice. At this point, I was very disappointed at myself for being customer to this terrible provider. I went ahead with the cancelation and I felt relieved. At least now I could get a better provider. I hope this review help. Strongly advise using Teksavvy. read more

hope potential customers read these reviews before signing up on the recommendation of one lucky friend who has not had issues. Absolutely dishonest and innadequate customer service. You will need to screenshot all interactions that occur in thier chat. You will have to record, or transcribe, every phone conversation. When they make mistakes, they say it is your fault or the backbone providers fault (Rogers, Shaw, Bell.etc..). Quick to bill you though. Will readily charge you double shipping and months bills in advance without providing any service. When you escalate, the supervisor talks with the person you requested the escalation with and parrots whatever the previous person said. Thier callback option conveniently never works when you need it. If you escalate to the company CEM, they will.call ypu and parrot what the Rep and Supervisor said. They will not patiently listen to your input like they say they will. read more

well, was looking for something alternative to high price ISP(bell/Rogers) and hooked with with Techsavvy on promo deal. paying 30 per month for 50mbps . Good: Service is good 90 % uptime. Mostly internet down for few min at night. Modem was free. Bad: sometime the internet just goes down but restarting modem usually solve the issue. May be changing modem will do the trick. in short , if you pay less expect some downtime in service as they are sharing line of Rogers network. But overall its good. read more

was told installation would be between 8-10am only to find out on the day of that my modem has been shipped via Canada post and won't arrive until 330pm and I qualify for remote set up - I have a 6 hour drive ahead of me that I delayed until after instal and now I will not even be home to receive it. already unimpressed ! read more

I am quite satisfied with their internet services. But!! I ve been with my internet provider Videotron for years, what i didn't like it is that they increased the price every year. But they had a good loyalty department so you had an opportunity to discuss with them. Teksavy has no loyalty department at all. When I subscribed to their services they told me that their prices stay stable at least for 5 years to come. But after 2 years they teir prices go up during COVID-19. No way to discuss with them. They stay very inflexible. And they said me: if you don't like, just find somebody else. No openness at all. I think they have good service, but they should have done something to keep their clients. read more

This company pretends customer service is important but they fail to deliver. Failed to notify me of a cancelled installation appointment and when I complained, they offered me a $ 10 refund. Yes, that is right, a dollar an hour for my wasted day. A Google review promised compensation if I presented my case to customer service. That email went unanswered. What a bad joke this company is. You are much better off dealing with a reputable company. read more

Important to note that Rogers does the installation - not TekSaavy. They have no contact with the technicians if you are having any trouble. I waited weeks for installation - was re-scheduled multiple times - still no internet. read more

Awful company, their billing department is the worst I've ever experienced. If you need a payment plan, they cut you off anyways before the agreed upon date, they do not hold up their end of the bargain. Than threaten you with collections, and say in order to reactivate you need to pay reactivation fees as well as first/last effectively tripling the cost. What kind of company is this if they tell you one thing than do another? read more

I was a Teksavvy customer for two years and the only reason I left them is because I moved to a place where the internet connection was already up and running. Believe me I would much rather have stayed with Teksavvy. Their prices are much more reasonable than Bell or Videotron and they don't sacrifice connection quality. I think in all the time I was a customer I had internet troubles twice and it was easily remedied by rebooting the modem. The connection was always fast and I never had to wait long to load a website or stream Netflix. I can't say the same for Bell. You also get really good download caps with those affordable prices which means you can watch all the Netflix you want without having to worry about going over your download limit. On the day they came to set up the connection in my apartment the technician arrived about 15 minutes after the start of the time frame the company gave me. I really appreciated not having to waste a morning waiting for him and once he did get there he worked quickly and efficiently. Save yourself lots of money and frustration and go with TekSavvy for your internet! read more

Regret leaving Bell. Moved internet, TV, and phone to TS because the Fibe was not available and I wanted faster internet. We've had nothing but issues. Everything is unreliable. Rarely have a day without having to reboot a device. Not once have I been able to just come home and watch TV, always need to reset the box and modem. Phone works intermittently, disconnects or does not ring. Internet required several service calls to get it running. The TV service when working is gimmicky and cheap. Starting at blank TV again and not even able to set the box. I would not recommend to anyone and working to switch to Roger's right now. read more

Had cable internet service from these guys for about 4 years, started out great but the last 2 years the quality of my internet just kept getting worse. Modem randomly disconnecting, heavy throttling (sometimes) and most recently insane ping times coupled with disconnecting and very poor speeds (I have no idea how this modem was even connecting in the first place) 3/4 times I call tech savvy I get someone who barely speaks english with poor call quality and most recently they didn't even schedule a tech visit (in short, I wasted 40 minutes on the phone for nothing) upon calling yet again and getting someone competent I was made aware my last call was entirely useless and the operator did literally NOTHING. The value of this provider is falling apart when speeds are getting in the 1 gigabit range for the same price from mainstream providers, Tech-savvy no longer holds any value. In short, your lucky if you get ahold of someone competent, your lucky if you internet actually works (and has a stable connection) Tech-savvy used to be good, but now its just expensive, unreliable, with poor customer service. Did I mention you have to buy your own modem too? They are junk quality and are known to fail every 1-2 years (I would know) So go with someone mainstream, sure it might cost more (rarely at tech-savvys rates now) at least the modems included with the internet and they might actually care about their customers. read more

to post 2 minutes video on face book took me 2 days please dont dont get to this service bad service I've never seen anything like this f * i dont have even star to gve to them read more

I used to like TekSavvy but my recent experience has me wanting to Take my business elsewhere. We moved house and apparently Shaw messed up our switch, reactivating our old address instead of our new address. While technically a Shaw issue not a TekSavvy one, the service I've been receiving has been horrid. It took over a week to get even a notification a tech was coming only to find out the issue is not a hardware one but a system one. called TekSavvy back and theyve "escalated" a ticket which Shaw has 48 hours to respond to, last time it took them a week to respond to an escalation. haven't had internet since June 5th, it is now the 14th and I have no idea when it will be fixed. Shaw is terrible and Teksavvy's service is too. read more

Best customer service EVER! I am a 68 year old senior and my wifi was awful. So slow that I couldn't watch anything on tv or a movie. Called Teksavvy and they performed a number of tests on my system and determined it was the modem (no surprise as it is about 7-10 years old). The tech walked me through the process and she was able to update the modem remotely and told me how to do a reset on my end. Super speedy internet now and cost me nothing! I was resigned to the fact that I would need to buy a new modem, but thanks to Teksavvy I am good to go, no cost. Love this company!!! read more

Previously was a customer with teksavvy and their internet was actually good, I recommended it to my friend who was struggling finding a decent ISP in his area. Low and behold the quality has sky rocketed down, while I changed ISP's immediately when I started experiencing problems and they weren't doing anything to fix it. My friend is not so lucky because his area is pretty restricted when it comes to ISP's, and he is experiencing the worst of the worst. His internet has been cutting out constantly 5 mins at a time for 21 days now and still counting. He constantly keeps asking and calling for assistance but they just randomly bs and try to avoid anything. They have sent 7 technicians who literally have not done anything useful, they just walk in and leave right after saying something about how everything looks good when in reality it's the worst it's ever been. Also to top it off they keep recommending modems thinking it's faulty so he's been paying for these modems and the worst part is they don't even work still! Now he's been waiting for 8 days for a call from their "maintenance crew", needless to say teksavvy service is something I would never recommend after hearing this. Worst of the worst ISP's ever. read more

If you're looking for a decent and competitively priced internet package for video streaming, teksavvy might be for you. If you're looking to do anything more, go to ANYONE else. I game at night, from 11pm-2am, it sucks. My ping skyrockets consistently. That could be manageable. What isn't, is having my entire connection drop every 4-5 minutes. It has to be the most unreliable ISP I've ever seen. It got so bad one of my teachers sent me an email asking why I keep leaving her class at least once and rejoining later. https://www.pcmag.com/news/the-best-gaming-isps-for-canada-2017 (older source but no so old as to be unreliable). It's nice there's an underdog trying to take on the big companies. But what gets me angry, and what makes me refuse adamantly to suggest their internet to anyone, is the fact in one of their forums I used 6 accounts to make comments. 2 comments were praising the product and company, both of those comments got courtesy "thank you so much" comments. 4 other comments were complaints (genuine) about connectivity and reliability. The answer they got was "don't blame us, we're a reseller, blame Rogers, the company they buy for. There's only one excuse for that kind of behavior, they want my money and nothing more. They don't care the service sucks. They don't care enough about the consumer to begin investing more into the infrastructure. They want the easy money of reselling another company's product. Don't support them. Find other smaller companies, because this one behaves exactly like the one they buy from. read more

Worst customer service I have ever received. I was told my installation would happen on a Friday between 8AM and 5PM so I stayed home from work that day to wait for somebody to come install and nobody showed up. I called them 3 times that day to ask when a person would be coming and they could not tell me when they would be there, just that somebody is supposed to show up on that day. After waiting at home for 9 hours I called them to let them know that I wanted to cancel service. They told me that it might have been turned on remotely and they wanted me to test my modem to see if this occurred. I told them that they could have told me that on one of the three phone calls I made to them during my 9-hour installation window and that regardless of whether it had been turned on or not I wanted to cancel my service. I then had to send their modem back to them at my own expense and now I have received a notice saying that they want $100 for the installation fee. Sorry TekSavvy, installation fees are for when you ACTUALLY INSTALL THE SERVICE and let me know that it has been installed. After multiple calls to their customer service department, I have been told that they actually did turn on service remotely that day but that they aren't able to tell customers if this has happened or not. If you were able to turn on service remotely then why did I wait at home for 9 hours? Why did you tell me to be at home from 8AM to 5PM because somebody would be coming to install service if I could have gotten home from work that day and installed it myself? I don't think it's reasonable to tell customers to be at home for a 9-hour installation window if service can be activated remotely. I also don't think it's reasonable for TekSavvy to be unable to tell a customer whether remote activation has occurred or not and ask them to test their modem to see whether it has occurred. It's not my job to wait at home for 9 hours and then be told to test my modem to see if it's working, that's your job, that's why I'm paying you the installation fee. You guys had 9 hours to come and install service or let me know that it had been activated and that I could install it myself. After that 9 hours, I think I'm justified in canceling my service and walking away from owing this company any money. I signed up with Novus and they told me the half-hour window that they would be coming to install and then two guys showed up right on time and got the job done in 15 minutes. read more

Before you decide to go with Teksavvy, imagine what your life would be like if the internet was completely gone for several weeks. Are you okay with that possibility? OK, now add an extra $130/year to Teksavvy's rates - it's for your next modem. Trust me, you'll need it. TekSavvy used to be a no-brainer choice. But the service hasn't kept pace with their growth. Now they are good when they work, but the worst possible choice when things go bad. Let's count the ways in which they currently SUCK: 1) LOWEST SERVICE PRIORITY. They rely on Rogers, Bell, etc for their tech support and of course, they are the lowest possible priority for these firms. 2) LOW QUALITY HARDWARE. Teksavvy also uses very poor quality modems. In my case, they break like clockwork every 13 months - just after their warranty expires! 3) VERY LONG WAIT TIMES. Teksavvy's phone service queues are frequently over 35 minutes long. 4) VERY IRRITATING HOLD EXPERIENCE. The hold music/promo/squelchy radio noise is easily the most irritating cacophony of headache-inducing sound I have ever endured while on hold. It's mostly squelchy radio noise! And it's not like I caught them on a bad day. They seem pretty good with having you listen to mostly squelchy radio noise day in and day out. 5) POOR TROUBLESHOOTING. When you do get through, it turns out that they are quite shitty at troubleshooting. Oh they'll put in the time. And so will you, trying this and trying that. But they will come to wrong conclusions. And when you phone back later, the next person will wonder why the last person did whatever the last person did. Basically, you're looking at WEEKS WITHOUT SERVICE due to misdiagnosis. 6) FAILS TO FOLLOW THROUGH - They frequently break promises, failing to do whatever they promise to do when they said they would. Then you call back, they apologize, make a new promise, rinse, repeat. 7) TEKSAVVY DOESN'T CARE ABOUT YOU AT ALL - This is the worst part. They put you through the ringer and then they don't even throw you a bone. How about a month of service on the house for my troubles? Not a chance. "Suck it up" they say, "we're one of the big boys, now". 8) TEKSAVVY MAKES LEAVING DIFFICULT - Trying to quit their service is like trying to quit some sleazeball gym membership. They told me I could quit via email and told me what details to provide. I gave them all the info they wanted but then they told me I would have to call. When I called, no additional details were asked of me. After over 30 days without service, about 6 service calls with literally hundreds of minutes on hold and additional 16 minutes of hold time just so I can cancel, they finally got around to asking me whether I was happy? Salt in wound. I was the first to review TekSavvy back in April 2010. At that time, I gave it 5 stars. Oh, how times have changed. read more

They said they would come after 7 days. Sure.. NOT horrible. We waited for them for 4 hours on the day they said they would come. They didn't show up. When I called in they said that they had not said 7 days but 7 days + 1 month. Reason? "Shaw is busy and is backed up with installs and can't do installs until one month from this day PLUS 5 days" (They use Shaw's installers and network) I called Shaw. They said they could come in a few days. I called back to TekSavvy and they gave the same answer as the last time I called and I cancelled. I called Shaw back and they said that they had multiple times to install internet the VERY NEXT day. It is the next day now and I have internet; and TekSavvy gets 1 star no thanks to them. read more

I have had cable service from them, but I had to cancel. Reason. Customer service. For two months they have been double charging me. When I called them and told them I was moving to a new address they opened up a new account and then continued to charge me for my old account. When I asked them for a refund for their mistake, I was told they don't offer refunds and that I should have canceled the old account. Which was not the understanding I had originally. Be warned they have great customer service when they want to be. But they became cold and silent when it came to their mistake and money needed to be refunded. Disappointing in a service provider that claims they care. read more

Update: we're not with TekSavvy anymore after we moved. We somehow moved into a house with no landline at all. I didn't know this was possible, but here we are. We didn't notice until the day before the TekSavvy guy was supposed to turn on our service. This is apparently what needed to happen: - we needed to find and hire an outside contractor to install a phone line. - we would have to reschedule service activation. - Phone service activation would take about 5 business days to schedule, or take or something. - Internet service activation would take 5 days after that to start working. In all, we would be without internet for 2-3 weeks, which does NOT work for me, since I work from home occasionally. Though TS offers cable internet service, we couldn't get it because of some cap they have in our area. In the end, we went with Rogers since they were able to hook us up with phone and internet inside of an hour when they were there to hook up our cable that day. By the time the guy left, we had a dial tone on our phone and our internet was working as usual. That being said, I like TekSavvy's pricing and no contracts, but when things got complicated, they couldn't step up. We'll probably look into them again once our 1 year contract with Rogers is over, but they still get a slow shake of my head for letting the big guys upstage them service-wise. Also, they still want me to pay $60 for moving my service, which didn't happen. I called 24 hours ahead to cancel the TS activation guy, but they said he still showed up and we have to pay because he came. I wasn't home and the non-existent phone lines aren't working so as far as I'm concerned, I don't owe them anything. I'm not paying for a guy to come and wave his hand over a telephone box that isn't even there. read more

Third and final review/update, as promised. #Rogers and #Bell have their work cut out. I'd say #Teksavvy gets a 3.5 to 4 star rating. Strong and no contest given lousy tel-comm competitors. Installation day was delayed by a few days, but when it did happen it was painless. Five minutes with a Rogers techy and then five minutes of my own time connecting the router. The real star of the show is of course the WONDERFUL INTERNET CONNECTION. Proper speeds and no connectivity issues (dropping, fading, etc). For this reason I round that 3.5 back up to a 4. Coming to you live from happy camper site. read more

I ended my relationship with Rogers about a year ago, mostly due to the bandwidth capping & especially throtling that was playing havoc with my ability to play World of Warcraft. As well, it was well over-priced and I had issue with them trying to charge me for a second outlet - and I live in a tiny junior one bedroom. But I digress. A friend recommended teksavvy and I thought why not, I'll give it a shot. You place an order and purchase a modem (no ridiculous modem rental fees like with Rogers where you end up paying the cost of the modem in under 2 years but they still charge you). The modem is delivered by mail and voila! There's a modem to hook-up. I have had absolutely no problems with the level of service I have gotten. There was one day, just this past week, where I lost access to the interwebs. I tried restarting my computer, resetting the modem and making sure my connections were fine before I called Teksavvy. The lady I spoke to was absolutely lovely and patient with me while she was giving instructions over the phone. Turns out it was a problem on Teksavvy's end. I had to rush off to work and when I got home I had my interwebs. Rogers would have not done anything else, but I got a phone call later that evening from Teksavvy saying that they have noted that there is connectivity on their network and they wanted to confirm that I was getting everything I needed. Teksavvy may be small, but I hope they last. They were very friendly, supportive, patient and understanding when I had that one problem. The access I get is absolutely wonderful, very reasonably priced and Canadian! read more

Teksavvy is a mixed bag. On the one hand, their customer service online via Twitter and DSLreports are very responsive. On the other hand, they are incredibly slow on finding solutions. When a modem was dying on me last year, they couldn't diagnose the problem over a week and didn't even talk about sending a technician out. I eventually went and bought a new modem, after narrowing down my options and what do you know, that fixed it. Right now we're in the middle of putting a move order though, but thanks to 'miscommunications' in the process which started on August 8th, we still don't have internet ready to go at our new place. Customer service agents are very apologetic, but none of that makes the process move any quicker. Speeds are what you'd expect and we've actually had good luck with our uptime, even being near the dreadful Scarlett POI. Teksavvy has their hands tied a bit, having to use Bell and Rogers infrastructure, but it doesn't make the mishandling of some situations any better. I'd recommend them over the large telecoms, because given the lack of options, this is what we are stuck with. read more

Fast. Reliable. Great value for the $$. They are NOT Rogers or Bell. The one time there was an issue, they bent over backwards to get the problem done. Support the little guy, and watch them get bigger and better. If you're tired of getting ripped off by the big boys, give Teksavvy a try then. read more

Been a teksavvy customer for about 6 weeks now, tech came a coulle days after the order to install, was quick and everything looked good, have 75mbps, usually test around 50-60mbps which is great for downloading stuff, BUT There is constant lag in my ps4 24/7, during peak hours, i cant even connect my phone or ps4 to the internet cuz its so bad, tests show sometimes as low as 1 mbps! After days of back and forth on emails, and tests showing the actual modem is shit, (noticed a lot of other reviews with people saying.they received bad modems), they said a tech would come to fix some signal thing, couple days go by, i ask when he might come.. they tell me it can take over a week to get an actual appointment date and longer than that for the tech guy be here and that might not even fix the problem! Pay a bit more and get the quality service elsewhere! read more

Great speed, good peering with major providers like Global Crossing and no traffic shaping for torrent traffic or other p2p services. Also they support net neutrality which means they are protecting the internet for our future use. Bell and Rogers cannot hold a candle to teksavvy service and unlimited data. No brainer. read more

This is my TekSavvy saga: I called them to set up Home Phone and Internet service, and they couldn't find me in their directory because my building is new. CSR#1 tells me that he has to have his supervisor add our building to the database, it will take a few hours, and I should call back tomorrow. I call back the next day. CSR#2 tells me that my address is not in their directory, and that CSR#1 will phone me when he hears back from Bell on my request. This is not what CSR#1 told me, and thus probably not what CSR#1 plans to do, but nonetheless, CSR#2 insists it will happen. I decide to give up on TekSavvy and call Bell to move my service, in the process discovering the reason why TekSavvy can't find me. I hang up (politely) on Bell and call TekSavvy back. CSR#3 enters my order, ships me a modem and tells me that my phone service will be set up on the day after I move and my DSL 5 business days later. I work from home and can't wait 5 days for internet, so I decide to get Rogers to set up cable internet temporarily since it is free for 3 months and I can cancel it once my DSL is working. 6 days before I move in, TekSavvy calls to confirm my appointment to have Bell hook up my phone service the next day (TekSavvy is a reseller, so Bell does all the actual work). I call them back and remind them that I don't live there and ask them to reschedule. 5 days before I move in, Bell calls from outside my building asking to be let in. I call TekSavvy back again to reschedule again. The day after I move in, Bell shows up to set up my phone service. They are very rude about it, but that's Bell for you. 2 days after I move in, I get an email from TekSavvy letting me know that they've scheduled my phone service for activation on the previous day. This email would have been more helpful had it arrived 24 hours before instead of 24 hours after that happened. 6 days after I move in, I think 'my DSL is supposed to be up and working today, I should switch over'. Then I realize that nobody has ever provided me with a userID or password for my DSL account. Because I have Rogers set up anyway, I decide not to worry about it. 10 days after I move in -- 5 days after my DSL was supposed to be working -- I got an email telling me that it will be working another 5 days later, unless it gets delayed up to 10 business days. Helpfully, it does include my userID and password for that eventual time when they get it working. I sent them an email pointing out that they've already delayed my installation for 10 days, and another 10 days wouldn't be acceptable. They write back and admit it's just another bad form email that doesn't really apply and that my service will be set up as scheduled. 15 days after I move in, another Bell technician comes, expecting to set up my phone line. I point out that my phone line is perfectly fine, and he's here to set up my DSL. I have no idea if this was a mis-order from TekSavvy or a mistake on the part of Bell, but at that point, all I could do was roll my eyes. Once my DSL was actually set-up by the Bell tech, I had to finish setting it up via my router myself, and it took me a few days to bother doing that. In a rather startling display of competence and customer care, TekSavvy contacted me by both email and phone to check and see if I was having problems, since they hadn't seen any data transfer on my connection. I wasn't having problems, at least not ones they could solve ("I don't wanna crawl under my desk and move wires around" is not really a problem they can be expected to solve), but I really appreciated that bit of attention. When I finally did set up the router, it ended up requiring a quick call to TekSavvy's technical support, who were very fast and very helpful and solved the problem very easily. Everything seems to be up and running properly at this point, and I'm hopeful there'll be no ongoing concerns. My overall impression is that TekSavvy is really set up to take over services for disgruntled Bell customers rather than to set up new customers themselves, and that coupled with the fact that I was trying to get set up in a new building, caused most of the problems. Given the price, and the high download caps, I'm not incredibly unhappy with TekSavvy, but there are a few points where they could stand to improve their CSR training to smooth out some rough spots. At the same time, there are other places where their service is well above average. read more

Switched to TekSavvy this month, can't say enough good things about their Tech Support team. They found a problem with my modem, totally not their fault. They stuck with the problem and sorted everything out for me. I felt like a Customer not just an another account. The team looking after me was personable, knowledge and focused on solving the main problem not just passing the buck. On top of this the service is great, my wife and I deal with a lot of large files for work and my two boys watch too much Netflix and YouTube. No service problems at all. read more

3 weeks no service, they have no clue what is going on.... Tried to get me to purchase a new modem, got it sent out free of charge, guess what!? Still no internet! Call again 1.5 hours on the phone... Still no internet... Days later still no internet...weeks later still no internet... Company is a joke read more

I just switched my internet service from Rogers to Teksavvy and I couldn't be happier! Set up was super easy (the majority of it was done online), and their support team was in contact with me shorty after to follow up with setup and any questions or concerns. Initial setup cost was a little pricey since you have to pay for your first month, plus I needed a modem and I had to buy a wireless router, but my long term savings will be great! So happy! Suck it Rogers! read more

OK, so my initial experience with these guys was rather rocky. However, now that I have been with them for over 2 years, I am actually rather shocked by what I wrote about them at the beginning. Their service is extremely reliable and has only gone down once during the two year period. It went down at midnight and I called them at about 12:30 AM to see if anyone was around. I really didn't think anyone would pick pick up and I would just leave a message. To my great surprise, someone answered almost immediately and helped me to reset my modem, which fixed the problem. Now I actually recommend TekSavvy to anyone who wants to save money on cheap, reliable hight speed internet. They also have a referral program that has already saved me over $100 on their already "absolute lowest pricing" that I could ever find. read more

I was with Rogers ultralight plan until they lowered the bandwidth to 2 GB. I was happy with their reliability and service, so I called to negotiate for higher bandwidth to no avail. I then left to Tekksavvy after a long research. I am happy with its DSL speed and price point. 300GB is more than enough for my usual web surfing and online TV viewing. I am happy to stay with Tekksavvy for a long time, as long as the pricing and bandwidth remain reasonable. I, though, recently experienced dropped connection that I usually resolved by resetting my modem. Otherwise, I have no complaint. read more

I'm extremely happy with Teksavvy. Their call centre people are a little like Westjet employees: cheerful, friendly people-persons. When I cancelled my Shaw Internet for a move a few years ago, Shaw insisted on charging me for an extra month and a half. When I moved recently, I expected the same fight from Teksavvy...but Jordan, who I was talking to on the phone, actually SAVED me money by suggesting that if I cut off my Internet a few days earlier than my move date, I could save a whole month's payment! Independent Internet needs all the help in can get in this country, and Teksavvy are doing their part. read more

"Snakes and Weasels belong in the zoo" - Rob Ford I was a happy Teksavvy customer until I got screwed, BIG time. I'll start this review off with a warning... DO NOT SIGN UP WITH TEKSAVVY ! I've lost out on 3 days of work going on 4 because of techs not showing up to the house and CSRs not telling me what's REALLY going on. Not once was I told of vendor issues upon signing up - meaning they can't even secure the service they're selling. Not once was I told that confirmed dates AREN'T REALLY confirmed dates - meaning when they confirm a date it's okay for them not to show up cause they outsource the technical installs to another company that makes you the last priority. Not once was I told that due to high volume I'd have to wait 2 weeks between rescheduling or 2 hours on the phone to speak to someone who responds with "I don't know what happen". There is no excuse for their horrible customer service... let alone... no excuse for blatantly lying to people to get a service... nor told when I'll be able to get said service. A service I've never used, yet I paid for ! When you sign up you're stuck into a written contract with them where you can't get out of until they fix the problem... well they aren't fixing the problem, they refuse to make fixing the problem a priority and they can get away with it. They are only causing me time, money, and stress. This company doesn't deserve my business and they won't give me my money back. I'll definitely be in touch with the Better Business Bureau, what's happening to me and other people isn't right. read more

I can't say enough good things about TekSavvy. I first signed up with them in September 2010 when I moved into a new place, after bad experiences with both of the most-prominent competitors. TekSavvy assumes that you are not stupid; they leave clear instructions on how to wire things up yourself. As it happens, I had a bit of trouble figuring out the phone-jack in my new apartment and called them; although it took 20 minutes to get through from a payphone, they immediately recognised that they'd need an electrician and told me to expect one around 2 PM the very next day. Sure enough, an electrician showed up around 2 PM the very next day. He spent some time tinkering around behind the wall-plate, then went into the basement to adjust some wiring, returned, and installed a new plate with not just one but two standard outlets on it for me. All with a smile and no extra charge. Since then, I have had zero problems. My Internet has literally never gone down; every month I get a statement in my email about what I'm being charged; there's no pressure from contracts or anything; and the one time I had a question about installing a wireless router, I got through right away and had my question answered straightforwardly and succinctly by an employee who was friendly, respectful, and helpful. Couldn't ask for more! read more