After being a customer for 4 years with two different lines--they treated my like shit. I moved homes and had to switch over one of my lines. The waiting time was 2 hours. Upon speaking to someone the conversation was very brief and the scheduled activation was for Friday morning. Well, friday came along and lo and behold--no buddy showed up. It took over 10 calls to their company until someone called me back. The person didn't even know why I was calling and after telling him, he put me on hold for 5 minutes, came back and let me know my "area is not serviceable" I was baffled since the last tenants had internet by Rogers (seeing as they use their lines) and also completely SHOCKED by the lack of customer care at Tek Savvy. Why didn't ANYONE call me?? Email me?? inform me some how--some way. Utterly disgraceful. The call ended by the man telling me he'll call me back...ummm ok. SMH. read more

Not the happiest. Went with this service cause they were the only one offering unlimited internet in my area. A few months later some other companies started. They mailed me the router and then after waiting all day for a technician to show up, they never did. I called and they walked me threw the setup over the phone. So pointless day wasted. I then upgraded my service and the same thing happened again. The whole day gone waiting for no one to show up. This ends up costing me extra money for the day that i would not have to do if i didnt have to be home. Not too pleased with this at all. read more

Worst internet provider I've ever had. From the start the customer service was horrible. Long hold times and staff that, even though are nice, don't really know what they're doing. It took them a MONTH to get a Rogers technician just to come and set up the service. Their usual protocol is they'll ask you for three consecutive days and times of those days that you are available, and send a Rogers technician to set their service up. We gave them those days and no one showed up! We called and were told that they had moved the date neglecting to notify us. Unfortunately they moved the date to one where we were not available. We had this issue TWICE before we finally got someone to set everything up. It also doesn't help that the Roger's technicians don't really give a shit about you as a customer and the communication between Teksavvy and the technicians they send is almost non-existent. On top of that the modem that we got from Teksavvy stopped working after a week. And when we called to complain they said that they would send another one to us but that there was a $25 restocking fee to send the broken one back. Lastly we've now been waiting for over a week and no new modem has arrived. This internet provider is definitely NOT worth the hassle. I get better service tethering from my phone. read more

Just got off the phone with TekSavvy tech support and not only did they resolve my issues but I enjoyed the experience. I have been using TekSavvy for years, and honestly can't think of another occasion where I had to phone for help, so maybe I got lucky, but after waking up without internet and exhausting all the troubleshooting options I could find online, I braced myself and gave them a call. I didn't have to wait any time at all before Rema picked up and ushered me through a series of steps that involved navigating my router and modem's settings with alacrity and charm. Two more details from my recent experience: first, while I was searching the internet for a solution, the universal refrain was if these steps don't work, grit your teeth and phone your ISP, even though, as some mentioned hilariously, it is probably a useless endeavour; second, having your internet crap out sucks. Bottom line, TekSavvy defied the cynical wisdom of the internet because no teeth gritting was necessary, and had I known better I would have phoned sooner because they had me covered when I needed them. (PS - turns out, in my gusto to solve the problem myself, I did a hard reset of my modem and turned out that made things worse. Just FYI in case you have that paperclip ready to go right now). Speaking of which, I notice that the majority of complaints below have something to do with a bad experience with technicians, but I think it is important to mention that because TekSavvy piggybacks on the networks of larger providers, like Telus, Rogers, Bell, and Cogico, they rely on the technicians from those larger companies to fulfill their work orders and make those visits. It is not hard to imagine these technicians not prioritizing a work order from a competitor, and not trying to be a TekSavvy employee of the month. It is unfortunate, and slightly backwards to criticize TekSavvy for something that isn't in their control. I can see if you are a student or move often that this may be too frustrating to overlook, but otherwise, I can't sing the praises of Rema and TS tech support enough, and my preferred poison is to put up with the one-time crap setup experience, and get unlimited internet-defying tech support. But maybe I just lucky. read more

I signed up for Tek Savvy with my fiancee because of the prices. Since my in-laws was using it, I thought the process of installing internet in my new home would go smoothly. BIG MISTAKE. It's been over two weeks since I've moved in and I still have no Internet. I am now with another ISP and felt scammed because I've wasted so much time with Tek Savvy. This is the major issue in Canada right now. There are two big players - Rogers and Bell. Only technicians from those two companies can activate the internet connection; TS has to rely on them for installation. The problem is (and this is reiterated by TS), the connection between the two is very weak. It's like TS is outsourcing its technicians. You might as well expect service from a country overseas because it will take forever to get what you want. TS clients are at the bottom of the barrel and have to wait weeks to get activation. I have another friend who is with another independent ISP and she has already paid her first bill and is almost at her second billing date- she still has no internet! It's ridiculous. TS insists that its clients aren't low priority but they can't explain why Rogers or Bell customers get their Internet right away and have a higher turnaround rate than TS customers. To top it off, TS doesn't offer compensation or demonstrate any compassion on its part. I've talked to CSRs from TS and it's like they're reading from a phone script. They can't do anything and just keep saying the same thing over and over again which is that they can't do anything but reschedule the appointment. I've had two no-shows. The technicians didn't even bother with a phone call. So bottom line: If you want Internet in Canada, you have to accept that it'll probably be expensive and the hassle of going through an independent ISP like Tek Savvy is just not worth it. Their restocking fee of 25 dollars is a joke, but I just wanna cut ties with them so I may as well cough up the money. read more

I started my Teksavvy cable internet service about a month ago. I've had mixed results in my dealings. I booked an appointment several weeks in advance, but was not contacted near my appointment date. As a result, I spent an hour and a half on hold, learned that it was "lost in the system" and received the next available installation appointment for 6 days later. The representative was helpful and understanding, and he offered me a credit to my account for the delay, but I have not received anything yet. That said, despite this installation problems, the quality of service has been excellent. The network was upgraded between my sign-up and the installation, and I was upgraded to a faster plan at no charge. I will give Teksavvy the benefit of the doubt that my experience was a one-off mistake, and I would use them for my internet again. read more

I do not recommend under any circumstances. I initially chose Teksavvy as they did not have a contract and I only needed service for a short time. Turns out that was the only good thing about the experience. We had problems from the initial installation of internet with the service being far from reliable and dropping 30-50 times a day. Customer service started off being empathetic to the issue, but the longer the issue persisted, the worse the service became. I was shuffled through 5 different service representatives and had to constantly repeat myself about what was occurring. I was not believed (actually accused of lying by one member of their "team") until they finally saw the issue while remotely observing. I was given only a minor credit for my troubles and when we finally disconnected, the issue still had not been resolved. As much as I hate to say it, you get what you pay for with a discount provider and are much better off with the major players-Rogers or Bell. Terrible experience, awful customer services and no satisfaction. A CRTC complaint is being considered. read more

Terrible Terrible Service !! This company is taking advantage of University students, by taking their money upfront and then not providing the Internet service ! Our daughter's been waiting for over two weeks for this service that they already paid for !! Phone calls get nowhere and one Supervisor actually hung up on us !!! In this day and age, I can't believe company's can keep running with behaviour like this !! I feel so sorry for anyone else taken in by this company !! read more

Simply horrible, I can't imagine how Teksavvy will sustain in the fast pace world. Every time the internet goes down you have to spend one hour in diagnostics, diagnostic test are same every time. My internet was down on 29 May and after long wait, the problem was solved on 12 June. It took Rogers technician just few minutes to reset from their box. Now again my internet is down since July 25. After spending one hour in diagnostics the Customer Service again asking me to submit all the reports!! After reminding that the Technical Support person noted all the diagnostic points they said ok. Again asked my available time, which I already discussed. Now they are telling Rogers technician can attend on August 05; what a mess!! That means you are out of internet for almost 2 weeks again. I am looking for alternate service provider now. read more

EXTREMELY INCONSISTENT Since I have had Teksavvy connection, the internet is down at least once a week especially during the day for 5-10 mins and the final nail in the coffin is the outage for past 5 days!!! Still no sign of when the internet will be back. Is it really worth all this hassle???!!! I have lost 2 days of work and my phone data has gone off the roof because of this. So not only am I losing money with Teksavvy but paying so much money because of mobile data!!! read more

Absolute garbage customer service and support..............over a half hour of wait time...incompetent emplyees and horrible service

I'm willing to believe that TekSavvy offers cheaper and more reliable service than the competitors, and I'll upgrade their rating if (and when) I ever see it. For now, though, I am fed up with their dreadful customer service. I signed up for a DSL installation on September 6th. A customer service rep called me the night before to tell me to clear out my calendar and to plan to be home between noon and 9pm, which seems like a pretty ridiculous waiting time -- but all right. The next morning, at 8:30, a rep called "to let me know" that my service had been successfully scheduled for September 19th. I asked to speak to her manager and she said, sarcastically, "Well, it's not like he'll be able to help you." So: it ends up that TekSavvy regularly schedules service dates without confirmation from Bell technicians that they'll actually be in your area to perform the installation. The manager, who was polite, told me that he didn't know who had called me the previous night, but he'd get back to me. He hasn't. This does not reassure me that I am dealing with a well-run company that provides acceptable service. I have tried to call to reschedule my service date since then -- I committed, too hastily, to a date -- and I haven't managed to get a representative on the line despite holding for half an hour to forty-five minutes. Awful experience so far. I hope it improves. read more

The worst service I have ever had. In the beginning of the August I arranged to move my Internet service to a new location and I scheduled date for moving on August 25th. After moving (August 28th) I connected my modem to the cable and it worked although nobody appeared at my place from TekSavvy or Rogers. Therefore I did not suspect anything bad. In a few days service did not work. It was Thursday (Aug 29). I was able to get an assistance on the line only on Friday (lines were constantly busy - I waited few times at least half an hour each). They collected all necessary information for opening a ticket (it took 40 min) and said the technician was going to be on Tuesday or Wednesday. However nobody appeared! When I called on Wednesday evening they shocked me saying that the ticket was NOT opened!!!! I spend time on the phone (again 40 min) providing information for a new ticket and technician was scheduled on Monday at noon. I had to take a day off on that day. And one more surprise. I finally got a call from technician but they sent him to the old location I moved from 2 weeks ago!!!!! I called them again and they said that my service was not moved!!!! The reason of the issue is that they ignored my initial request to move the service. They proposed new dates for moving on this weekend but I cannot get a confirmation when exactly. Every time I am calling they switch me to customer service that never picks up the phone (I am waiting at least 30-40min each time)!!!! Their service is awful. They do not deserve even one star! If you need reliable service run away from TekSavvy!!! read more

I used TekSavvy for a year. I don't have complaints about the customer service nor the internet provided. Whenever I had speed problems I was always able to reset my router and resolve the problem myself, except once and I received very good customer service. However, after a year, the rebate I had ended and I tried to get it renewed, but they won't negotiate. So I cancelled my service. I used to pay $33.10 tax incl. and it would've jumped to $57 tax not inc. So they're good for a year but after that, you'll end up paying almost as much as with any other company. read more

Extremely Poor Customer Service and Business Skills if the stars could go into a negative five I think that would even be speaking too highly of this company. I'd like to hear back from someone on this. Yesterday I had approximately 14 emails none of which answered my question most if not all of which told me I could find an answer to my question by logging into a place I had no user name and password for and when I explained that and again requested an email answer rather than a log in answer to place I couldn't log into in the first place because I had no user name or password my reply continued to be the same to log in to get the answer. I found the experience rather insulting and found it made your business sound through its personnel to be extremely unintelligent and with one of the worst enquiry experiences with a business I have had without even making a purchase only considering but requiring information first before a potential purchase. My experience the company is very insulting to people who deal with their customer service. read more

My self-proclaimed 'nerdy' friends recommended TekSavvy to me for my internet hook-up. I was excited to try someone that WASN'T either of the Big Bullies (Rogers & Bell). So let's see... for my cable internet the Lite deal was $27.95. (Rogers is $30.95). That's where the compairason stops. TekSavvy kicks Rogers ass for speed and gig cap. Lite service gets you 3mbps up/256k downloadspeed and a 300gb cap. WOO!! Rogers gives you 3mbps up but with a gig cap of 15gb!! Are you serious. Nuh uh. TekSavvy wins hands down. Price and gigs take the cake! Another plus for me was just the pricipal of supporting the little guy. These guys are an independant service provider, i think they are based in Cambridge, ON. Maybe i was lucky when i had to call for help, i didn't wait very long for an agent. The guy on the phone was super nice and helpful in answering all my questions. Your month to month bills will be tiny, but the first month will be alot more. I wanted wireless and had to go out and buy my own router (not very expensive). I'm SO glad these guys are out there as an alternative. Yay TekSavvy! read more

I have been with TekSavvy for going on 4 years on - very pleased with their service and quality of the product. Had some issues when i first signed on but they worked with me and got it resolved - smooth sailing since. read more

the connection when it works is spotless BUT (and a big one at that) - the customer reps are HORRIBLE and INCOMPETENT. They dont pay attention, they dont double check information and just seem to have a really bad understanding of the language - which is weird considering they are in Canada, or are they? If you are moving or looking at a new set up, estimate on average 3 fuck ups and at least two weeks delay before you get internet running. read more

Just called these guys to get a quote on high speed Internet. Was on the phone with them for actually 20 minutes, 11 minutes on hold, they couldn't find my address which I've never had issues with. Decided not to go with a tech company that took 20 minutes and were still unable to find my address that it took me 2 minutes to look up on Google maps :) read more

I dont know what happened to this company, I have used them in the past and the customer service staff were super friendly, but that is not the case anymore. I had a scheduled appointment for installation between 8am - 11am, took off work to be here and waited until 12pm with no installation. No phone call, no nothing. I called their tech service to ask where my install tech was and they have no answer, I ask if they can please give me a contact so I can call anyone to talk to them when my install will be and they say they have no phone numbers. Apparently they are contracting their work through rogers and bell, but somehow have ZERO lines of communication with their staff. They offered me absolutely no help aside for me to take another day off work and hope the service technician shows up next time. I asked to speak to a supervisor so that I could get answers or help, and I was put through to a man named Xavier, who was VERY hostile and started lecturing me for being frustrated. He had zero sympathy for the customers time and satisfaction. I could not believe that a supervisor for customer service could be so hostile to a customer who has been waiting for 4 hours with no communication notifications or help. He said all he can do is reschedule, and implied that I should just cancel my service. read more

Been using TekSavvy for over 2 years, rarely have an issue with them and am really happy with the service (I think I've had one outage that took 1 day to resolve before my internet was back up). I have the Cable 150 package and have no issues with it. Looking to move soon so I'm hoping that TekSavvy will be available in my new area. read more

Teksavvy was a nightmare to deal when I tried their service in late 2017. The modem they sent me never connected even once to their internet service. Their customer service phone lines where busy for upwards of an hour and I literally spent hours in their call queues on multiple occasions. Amazingly, I was never able to get through and there was no email support listed. We use the internet a lot and racked up big cell phone bills both in data and attempted calls to their overstretched support team. Because there was no way to communicate with Teksavvy it was hard to even cancel service but we finally gave up and switched to Shaw. After returning the modem 2 months ago we have still not received the promised refund. We will take them to the ombudsman if this continues. In case you'd like to fix this Teksavvy our account number is CID623182. read more

I've been waiting a week past my scheduled install for internet service. This wasn't even a line activation, just a transfer of service from one ISP to Teckshi*ty. I call every day and get told its not in Tecksavvy's problem and it's out of their control. They won't even tell me when i can expect to get online. Its the worst as i already paid for the equipment and it is a pain to go return it all. *UPDATE - I was provisioned shortly after this post. I've done 3 speed tests that all put me just above the 30 Mbs - right on the target speed. Despite the delay and pains with switching companies, I'm pretty happy now that i've cut my internet bill 40% for the same speed. read more

Teksavvy is pretty awful, though the price and promise of high speed and large data allowances can be tempting. 5 big issues to think about before committing: 1. Scheduling a set-up time and day was unreasonably difficult, Teksavvy will only give you 9 hour windows, Monday to Friday. If you work a typical 9 - 5 prepare to book a day off work, or work from home. Also, they're likely to change the date on you at the last minute, like they did to me. 2. Modem kept dropping wifi signal, and my computer couldn't pick it up. I would have to spend 2 - 5 minutes rebooting modem before I could effectively use the wireless. This happened anywhere from once every 3 - 4 hours, to once every 10 minutes. 3. Had to spend 1.5 hours with a technician on the phone. Luckily he had excellent customer service skills (for once!). He told me I could send the modem back any time if the problem still wasn't resolved. Surprise, issue was not resolved. When I called the office back his colleague was very resistant to just allowing me to send the modem back, without spending another 90 minutes going through tedious system checking processes over the phone. I had to put up a major fight to keep him from wasting my time AGAIN. 4. I sent the broken modem back to Teksavvy and get charged $30 restocking fee. Apparently spending hours on the phone for bad service does not confirm for the company their modem was defective. 5. Top top it all off, with the exception of the technician at number 3, Teksavvy has DESPICABLE customer service. They will not offer you any condolences for the time and money they squander. My partner and I work from home quite often, and not having a working wifi signal we could trust cost us a lot in productivity. When I brought this to a Teksavvy rep's attention, she was unsympathetic and offered to let me ditch my service if I wasn't happy. Not that I could get my initial $250 deposit back, of course. But, ya know, options. Great. This is starkly opposite from the Big 3 who are so focused on keeping customers happy. As much as I hate succumbing to Telus, Bell or Rogers for internet service, I don't think Teksavvy offers a reliable alternative. They are all about their marketing, not enough about quality of service. read more

Let me start by saying that I was with TekSavvy for three years and thought they were fantastic. I had a few problems with technicians not keeping their appointments, but that's understandable since they use Rogers technicians for their service calls. However, their customer service always did everything they could to keep me happy when the technicians caused problems. Here's the problem: I'm currently in the process of moving to a new location, so had an appointment set up for a technician to come do a hook-up at my new apartment. I waited for the 3 hour window, and the tech never came. I called TekSavvy to make another appointment and found that they had disconnected my internet connection at my old apartment. Since I will be moving between locations for a while, I need an internet connection at one of the apartments. I asked to have the internet reconnected at the old apartment until such time as the new connection could be set up, but they told me there would be a $65 hook-up fee to turn it back on. When I explained that the only reason it was disconnected in the first place was in order to hook-up the new location's connection, they still wouldn't waive the fees. When I asked to speak to their manager, I was told the manager wasn't available and that this was the final answer I would receive. TLDR; Happy customer for three years, then had a very disappointing experience with their customer support and I'm now switching ISPs. read more

teksavy is a bunch of incompetent , clueless people who will rip you off and give you no service whatsoever. Consumer be aware.

I had cable internet from them for abut 3-4 years, until now. The price has continually gone up and they never delivered the speed (downstream) that I paid for... not even close. Their technical department said they are helpless in this matter. I paid for 25 Mbps and I only got 7.25. Now they are sending emails about a new price hike. I am sick of these games. read more

Consistently outstanding customer service! A few challenges upgrading my DSL service from 25Mbps to 50Mbps but they were completely supportive until we got it resolved. Top shelf experience in caring and follow-up. read more

I used to love Teksavvy, but now they are completely inaccessible by phone and email for customer service. I've gotten anywhere from 30 minutes to 1.5 hours. Their message that this is above average call volume is complete b.s. as I've seen people write about this problem for awhile now. I'm so close to cancelling for this fact alone. read more

Signed up for installation on Jan 16 or 15 days after ordering the service. I sat and waited. When I called for an update, I was told nobody would come (despite Jan 16 confirmed in emails). Apparently, they had rescheduled the installation for Jan 19 without my knowledge, a date when I am unavailable due surgery. The next available date would be Jan 25... However, the first charge to my credit card was processed on the date of order Jan 7. Don't bother. Sometimes, less expensive cost way too much in time dealing with unprofessional service. read more

I had the company services for 7 long years, I've been with them through their ups and downs and was patient with service interraptions. But not willing to take it anymore. Customer service is horrible, very disspointing, rude. Staff is not knowlegeble enough, taking too long to answer basic question as "how much I was charged for a modem". Do not sign up for their services under any circumstances. I've been with them for so long but when I needed them to just to wave some fee, they could not help me at all, simply saying to my face :"NO, WE CANNOT DO IT!" For 7 years I believe they made enough money off me to be able to satisfy me with my only request. They picked to loose me as a customer... read more

DON'T USE TEKSAVVY... THE CUSTOMER SERVICE IS TERRIBLE! The internet service has been fine, but every time I've had to deal with Teksavvy has been a nightmare! When I had my first installation they gave me a window of 9 hour on a weekday to wait for a technician. But the technician didn't come, so I had to book a second appointment (also a 9 hour weekday appointment). Now I've moved, and it's the same thing! In the first 9 hour window, the technician was only able to connect to my building's phone room, not my apartment unit. So Teksavvy is telling me I'll probably have to book another appointment to have a technician hook my internet up to my unit. Teksavvy tells me it's not their fault, because they contract Telus technicians to do the installations, and it's Telus who will only give them 9 hour appointment windows. But I know that if I just went with Telus, their technicians would offer much better service. Taking 4 whole days off work in the span of a year is *not* my idea of good service! LOSING 4 DAYS WAGES TO TERRIBLE CUSTOMER SERVICES means that TEKSAVVY IS NOT A CHEAPER OPTION. If I ever move again I will *absolutely* be cancelling my teksavvy account and going with another provider. read more

I get it. Teksavvy saves you money. On the other hand, getting the service in my experience was a nightmare. My husband and I recently decided to switch from Rogers to Teksavvy for many reasons; saving money, no cap on bandwidth etc... originally we thought it would be a piece of cake. We thought wrong. We cancelled with rogers and Teksavvy's activation date was set the day after. One day with no internet? Pfft! I'll survive. What was suppose to take 2 days at most, turned into over a month of no service connection. A total nightmare and it was ongoing, during exam week was the worst timing possible. We called every day for status updates (which in turn ran up our phone bills) We switched modems with a friend to see if it was that. Nope, still nothing. I made sure to confirm with them time and time again if we had the right modem. We did, it was listed under the compatible modem section. So, the first 20 calls to tech support was bascially the same thing. Power cycle the modem on and off, Check status, lights, rinse and repeat. To a point where I was getting a little irratated to explain everytime what has been going on. Though, all that didn't let it affect my mood towards the tech support guys. Then they started charging me on my 2nd months service, already on top of that the activation fee and first months. 180 dollars in, with still nothing to show. I was told that it wasn't going to come to this, because they would move up the activation date...but it never happened. Finally, from countless calling to try to get a hold of a supervisor (he was very patient with me at that point) tell me that it's a problem withour modem that's causing the issue. I mean, why didn't anyone tell me this day 1 when we signed up with them? Why is it listed on their website? No clue. I go along with it, cause at that point I'm willing to try anything. I was told it should arrive....yesterday. So I guess we shall see. Out of curiousity, I asked if it doesn't work what's going on with my 180 dollars? They said they would return my 2 months but not my activation fee. Okay, at that point I lose money because they couldn't fix my problem and just take my act-fee for no reason. OK? I was told for each day that I was down, they would compensate me for my trouble. That was great to hear, finally someone cares.. turns out they lied. They weren't giving me jack comp IF they can get it fixed. And my refund is still only 2/3rds of it back. Oh joy... hopefully when I get hte modem it'll solve me issues that could of been prevented in the first place. read more

I sadly have to give a poor rating to TekSavvy. We ordered new service with them because we wanted to switch from Bell. Like many others, we heard great things about them and their prices and terms were great. We asked to have an installation on July 25 and was told a tech was coming by before 5 pm. When no one showed up, I called. They had the incorrect phone number on file, so when the tech attempted to call and got no answer, they decided not to show up. That's a bit lame, since someone could have been occupied for any number of reasons, and you'd think they might just come on by anyway. I had to call Bell to ask them to extend our service until August 5, and we rescheduled an installation for August 1. The tech came in the evening, did a few things and informed me that although the DSL light was on, the internet light wasn't on, and I was to phone TekSavvy to have things activated. My partner is the main account holder so I waited until he came home to call. When he spoke with them, he was told the tech who came by (who is from Bell) had to close something off on his end with respect to a ticket, and this is usually done by midnight; our internet should be running by then. I woke up Saturday morning with no internet and later in the day my partner phoned again. This time we were told they would come by on Monday, which was the holiday. The tech came by again and fiddled around. The result was the same: no internet. Another tech came by yesterday and after some more fiddling around, we were told first that: - the modem was bad - no, the modem is fine, the jack is bad - no, the jack is fine, the connection from Bell's end is bad (whatever this means) Last night we were on the phone and they assured us someone would be by today between 12 and 5. They then sent an email saying they changed the ticket time for someone to come between 3 and 6. When no one showed up, we complained on Twitter, and someone called us. They then informed us they would have someone here by 9. Each time we called and had to speak to someone, took anywhere between 30 and 90 minutes. We cancelled a day trip, and lost business because someone needed to be home four times for these people. And every phone call had a similar tone and end-result: "We're so sorry, and were working hard to resolve the issue!" Meanwhile, nothing has really been done. No one has taken responsibility for the problems we are having, and no one has offered any real solution. Sending a tech by numerous times has obviously been ineffective. Furthermore, they haven't even offered any sort of compensation for their poor service. For a company so interested in resolving problems, you'd think they'd offer a free month, or waive the activation fee - something. But they offered nothing. Now we will be faced with the arduous task of cancelling with these people and attempting to get a refund. Great. read more

I am not happy with TekSavvy. I ordered a business DSL line. Bell Canada installed the line. But the modem (which I purchased from TekSavvy) would not sync. They swapped the modem. The new modem would not sync. Nor would a third modem (borrowed from another TekSavvy customer). So their tech support suggest the line may be at fault. But I have to agree to an ~ $87 charge - presumably from Bell - if the line is NOT at fault. (I am pretty sure it is the line, but it's always possible there is some other issue...) I asked for my line to be cancelled and my fees refunded. TekSavvy support say they will not refund my fees UNLESS I agree to have the fault fully diagnosed, for which I have to pay $87 if it's NOT the line. In frustration at this crazy "Catch 22", I just cancelled the service and swallowed the lost setup and monthly fees - and the modem purchase. I will never use TekSavvy, nor recommend them to anyone. This has gotten me upset enough to actually sign up to Yelp! so I can warn other potential customers. Why would anyone want to contract with a company that can not actually supply you with a service without threatening you with an added fee if the issue is something OTHER than the actual line? read more

*HUGE LET DOWN* I've had Teksavvy internet 25(now 30mbps) in Calgary for about 8 months now and I've never had speeds anywhere close to what I'm supposed to get. I am supposed to get 25mbps download and the most I've ever gotten is 15mbps. The average down speed is usually around 6mbps which is appalling and I won't mention how slow the ping is. I used to live on a farm with satellite internet and this is just as bad as when I live in the middle of nowhere. I've been working with their tech to try and resolve the issue but they so far have gotten nowhere. They are charging me full price and have not credited my account.They say they will credit me when it is resolved(which is most likely never.) I had high hopes for Teksavvy but this is ridiculous they've been beating around the bush about this problem for way too long. DO NOT USE TEKSAVVY. Thanks! read more

Teksavvy was the best TPIA provider seven years ago when there wasn't many ISPs around. They had good service and support with reasonable pricing. Today, from what I've experienced from their service, 6Meg cable so unstable had become more like 2Meg, and their attitude, I have to say it was the rudest I've ever received from a CSR when I called in to cancel their service. They've gone so downhill it's beyond recognizable. If they continue to go down this path with their poor service and noncompetitive pricing, I wouldn't be surprised they will ceased to exist in the near future. Listen, Teksavvy, I joined you when you were little, humble and good. I recommended many to join you in the past. Now, you've grown and had become a total ASS as represented by your CSR, together with your poor service and average pricing, you've become the last on my list and wouldn't recommend you even to my worst enemy. Sad, it's very sad that a company started out so well and ended up so bad. read more

I order an internet package and had to wait 2 weeks for the installation, but on the day the install was supposed to happen, no one showed up. When I called the next day to ask what happened, that's when they informed me that the package THAT I ALREADY PAID FOR 2 WEEKS PRIOR was not actually available and that no one was coming to install my internet. I CANNOT believe I had to call them to find out no one was coming. This is a total scam, they seem to have had no intention of calling me or refunding me. I still do not have my refund. read more

Avoid these guys. We bought a 150 down package 2 weeks ago and yet we're still stuck at 60% of what we have. Not to mention frequent outtages and horrible connectivity. read more

Good price. Very unreliable. I work from home and have to constantly reset my DSL modem. Calling in you wait for 40 mins 90% of the time, and 30 mins 10%. I like the price, and I Like supporting the small guys, but to put it simply, its poor service. read more