Used to be great but now gone the way of bell, rogers etc. Just had an issue with my phone service and received the same line of bs and lies I was so familiar with from my bell/rogers days. First call to report dead phone line I was told I would have to wait two days for them to look at the problem. I let them know that was not acceptable and was told some one would come that afternoon before 5pm. No one showed, called again and was told no one needed to come and problem would be fixed by midnight. I told the agent I didn't believe him and was put on hold. Call dropped. Called again. put on hold, call dropped. Called yet again and was told previous agent was wrong, bell had been called but did not show and I would have to reschedule. Cancelled service. I am in Ontario not the US. read more

It's been a year since moving to the GTA. One of the first things I did (even before setting a foot here) was checking on all the different Internet and phone providers in the area. In the end, we decided to go with Teksavvy. So far, we've had only 2 glitches, both lasting about 1 day. Other than that, the service has been smooth and the speed is decent. Customer service is hard to reach, so be patient and be prepared to wait for a while (average over 45 min) to get a service rep to help you. They also just informed me that they are jacking up the price for internet by 5%. Bam wam, thank you ma'am. No good reason for it, but then again, when big red or big blue do it, they don't need a reason for it, do they. read more

After hearing from several people how great this company was, I took advantage of their promotional offer of a modem loan and signed up! The modem was delivered as promised, however trying to get installation has been nothing but a HEADACHE! My confirmation email listed Jan. 31 pm as the installation date. When I didn't hear from anyone by 3:00 pm I called the company and then was told it wouldn't be until Feb. 1 pm. Thinking I had made the mistake I said okay fine. That evening I called TekSavvy again to confirm before I changed important plans on the Sat. I was assured yes Feb. 1st pm is the installation date. Again on Sat. I called around 3 pm to ask where is the technician? This time I got a load of excuses about a Bell technician doing the installation and they don't have time today. Why isn't someone CALLING ME to tell me what the changes are? Why in the FIRST place are they giving me an installation date if they don't know. I'm doing all the calling and all the adjustments to my SCHEDULE. I'm the paying customer. If I wanted crappy customer service, I could stick with provider I have. PS. I have already paid for the first month and an activation fee. read more

This is by the worst customer service I ever had to deal with, I called the in April 2018 to let them know that I was moving, 3 months after I realise that they were charging for both address, I call them spend over an hour and they told me they would be mailing me the check, wait a couple months call them again and spend over an hour the lady told me that if would be mailed today even if she has to do overtime, called back again was put to hold for quite a while, then the hang up on me, call again the put me on hold and was on the phone for a very long time and they told me that it was mailed to my previous address that the check would be reissued, still didn't received that the so I had to call back they did'nt owed me money that it was a mistake meanwhile I was paying my bill, so that's when I decided this is enough I will look for a different provider and cancelled everything, then I received a phone call that my check was ready and they wanted to confirm the mailing address, call them wait an hour confirm my address where am actually living which they should have duh! never received the check, called back today wait a long time, guy came back and told me sorry but we took off a bit of money there and there so we don't owe you money, I told him why I never saw this on my bill, he said you won't be able see this it's only in our system.... Bunch of crooks..... been with them for maybe 10 years and they are losing a customer for $197,00, I have another story that I will post soon, shame on you tekshitty read more

The worst 5 weeks ever! Worse than Rogers or Bell. Never thought I would say those words. Waited an hour past my install time. No call - nothing so I left. Showed up after I left and told I had to reschedule with my isp. Another week till date given. Service went down and finally crashed totally. When I called for help to set up email, I was given the wrong info many times and kept being told to try again and again until I said enuf and will call back. By this point I am showing an error message on pc due to the wrong info. I can't fix it and neither could tech support. I agreed to deal with it as I am getting a new pc in Sept. every time I call requesting help for setting up email on my devices and with the fax after I was given misinfo on that as well, their service was done and therefore could not due the setup. I told them I had a meeting the next day so call after a particular time with info on date for tech to come and resolve the issue. They call while I am in appt and message says reschedule with my isp. Every time you call any dept at teksavvy you get same message saying they are receiving high volume of calls wait on hold for 1 1/2 hrs. This has happened numerous times I never a month with them as my isp. Finally spoke to supervisor and 2 days later another tech comes to my house. By the way this is the 2nd visit to my home and the 2nd part time university student. Both tell me I get this type of service as I a month not a bell customer. The kid tells methe1 st installation done wrong. He leaves and my phone is so staticky that I am unable to use it. My speed is very slow especially if I go to a page with lots of pics I.e. eBay. Wifi now only works next to modem. With wrong installation, when services worked they worked much better. I told the supervisor and am told nothing he can do. I put in a request for service call online thru email over a week ago. Received response saying email received they will contact me in 48 hrs. They neglected to say in what yr. requested another call for help yesterday. Again am waiting for response. The supervisor told me I would see a credit on my next bill, which has not arrived. Every day I. Get an email for $25 owing. Yesterday email arrives telling me they are cutting off my service. I have had to go and change cell phone plans and use the library for internet service. Initially I was willing to put up with all the errors, etc. but having to wait hrs on hold for support is B.S. today I tried calling the accounting office and once again an 1 hr to wait on hold. Every day at all hours the same message. Experiencing a high volume of calls please wait for up to 1 1/2hrs for assistance. This happens whether you call Sales, customer support. Tech support or accounting. I only wish they handled customer support as efficiently as the daily requests for $25. Because I chose to get away from bell or Rogers, I have had nothing but problems including having to take and pay for my pc to be put back into working order like it was before tech savvy. Increased my cell phone bill, spent hrs on the phone on hold. Tech savvy makes bell and Rogers look like angels from heaven. read more

Bottom line: NEVER GO FOR TEKSAVVY-Worst customer service. After a recommendation from a friend I decided to opt for Teksavvy and scheduled an installation. I specifically asked the techsavvy guys to ask the installation guy to call on an alternate number since I would be in a meeting that time and would not be able to pick up a call from the installation guy. Not only did the agent 'forget " to notify the installation guy , as expected the installation guy called on my number which I couldn't pick up and hence he cancelled my ticket. Needless to say I had to reschedule the installation. Upon calling the customer care there was wait of 50 mins after which I could talk to a human and then the agent told me that the earliest available date was 7 days later. It was so frustrating. My husband told her that it was very difficult to carry out his business due to no internet upon which she said and I quote" It was not her responsibility to care for his business" and "there are so many free wifi spots where he can go and sit". These are the balls of these so called customer oriented people. Ofcourse I cancelled the installation completely and asked for a refund. I was told I would get a full refund for internet charges and when I checked, 30 dollars were deducted. So again I wait on queue for calling them, this time 1 hour and 10 mins and at the end of it, I am told that the discounts which were applied were deducted. Though its reasonable, why wasnt I told about this before when I confirmed ten times if I would get a full refund? Also when I asked to speak to the supervisor " Dawna " who was too busy to attend to customers, I was told its not possible now and why dont I opt for call back. Now after waiting on call for more than an hour, is this what you want to hear. After this horrible experience with TekSavvy, I am only glad I did not have to opt for it. And I would recommend others to stay as far away from it as possible too. oz they genuinely dont value their customers!!!! read more

If a business is not available for a new customer (a new sale) then what can I expect from After Sales / Technical Support after I buy a product. I called Teksavvy Sales twice to buy a new Internet connection, but both the times after waiting for over 15 minutes I had to hang up as all agents were busy. If this is the way it is for a new/potential customer I can imagine how it would be if and when I need them for any after sales or technical issues. read more

These guys' internet is good but unfortunately their customer support is not, neither is their sales team. Their sales team lied to me about when the internet would be set up so that I would buy the service and then I got the confirmation email telling me when my internet would actually be set up - there was a definite discrepancy. When I called to complain they told me they could do nothing about it since I wasn't 'technically' a customer yet. After becoming a customer I tried calling them every day after work to complain. I would wait on the line for 30, 40 minutes (1 time for 50 minutes) and no one would answer since they were constantly busy. I finally got through 2 weeks later on the weekend and the supervisor I spoke to didn't seem the least caring about the fact that his company had lied to me. It's rather unfortunate since their internet is well priced and has good speeds - but I suppose that they think that means they can get away with bad/terrible service. read more

Been with Tek Savvy for about 2 months now, and I have had nothing but trouble. Paying for the cable 28 package which is supposed to give you speeds up to 28 mbps for downloading but any time I do a speed test the speed generally averages out about 10mbs. Plus the fact that there continually seem to have problems with their service. Customer support is horrible, no online chat, and when you call them expect to wait up to an hour before you talk to anyone. The only thing good about Tek Savvy is the fact that there is no contract, I am going to go back to Bell as at least I never had issues like these and actually got what I paid for. read more

I don't even want to give 1 star. I have never experienced and worse company in my life. 2 and a half hours on hold no refund. unbelievable. How does the company like this even exist. read more

Man, I wanted this to work out so badly. I am a big proponent of consumer privacy and supporting the 'little guy' so I decided to try to move my home telephone (and then Internet) over from one of the big ISPs to TekSavvy. I had heard the support was great and I was excited to give them a try. What I found was a generally poorly coordinated installation, long wait times whenever I called in (10-30 mins depending on the time) and then to top it off a rude representative who told me I wasn't told what I was told and who refused to so much as apologize when they moved my installation date a week later without so much as contacting me about it. At that point I was so annoyed I told him I wanted to cancel and send back their equipment - and he told me I would have to pay a restocking fee despite their numerous screwups and horrific non-communicative support. I'm going to just eat the $60 out of pocket to not have to deal with these guys again - totally not ready for prime time and nothing but amateur hour in my experience. I guess I'm staying with big telecom until one of the new entrants comes along with their act together. read more

Ok, this is going to be a long one... I am editing my original review with one star and making it four stars. My original review was describing the unfortunate string of events that resulted in a 7-day delay in installing the service (and getting the service on the exact day it was advertised was extremely important for me as I had scheduled a job interview via skype), as well as the terrible experience I had to go through. At one point I was ready to cancel the request and just get a refund - I had not received their modem via mail and didn't have the service, so I figured I had the right to get a full refund. However, it turned out that they would not give me a full refund, since the "activation" already took place which would cost me $50. So if I wanted a refund, I would lose $50, otherwise I had to wait more for the modem to be re-sent (at this point I already missed my skype job interview). In one of the conversations a representative suggested that if I need internet for work, I should have gone with a 'business' type of account, not a regular one, implying that the responsibility for the terrible experience was mine. So either wait more, or we charge you $50 for nothing. I was furious. This is when the good part starts. The next day I was contacted by a customer experience manager named John, who patiently investigated all my prior phone calls and emails to support and completely took my side. Not only he said that if I wanted a full refund, he would make sure I would get it, but he also said they would dispatch the modem via overnight expedited delivery so I could get it as soon as possible. He also said that if I wanted to buy my own modem, he would refund the cost of their modem (something that other reps refused to even consider, as in this case I would lose the same $50). On top of it all, he also promised to credit my account for the inconvenience I had gone through. So despite the initial frustration I had with Teksavvy, kudos to them for having a Customer Experience Management team that works this quickly and efficiently. John was quick to reply to all my emails, of which there were plenty, and follow up via phone to double check I have received the email and everything was clear. There was a couple more issues afterwards, like some overheating issues with the modem - it refused to turn on once it was overheated - and John quickly took care of this by sending me a new modem for no additional charge. The last issue John helped to resolve was lower-than-advertised speed, which turned out to be due to high interference from neighbors' WiFi devices. Overall I am pleased with how things eventually turned out and will recommend Teksavvy to anyone. With the customer service like this and their competitive pricing, it should be a no-brainer. Just make sure you order their service in advance. read more

The only problem with this ISP is that if you have a problem, then everything goes South. The other issue is the vendor or Cable service that Teksavvy uses for their network. I had bought a motorola cable modem and used it for a good 4+ years. When I wanted to upgrade my service to a higher download speed, I was told that this modem was not approved by Rogers their vendor. I was going from 5 MB to 15 MB. Had to go out an buy another cable modem. They also have this silly annoying service on their service lines that if you call in from your number registered on their system, your call is always routed to the same person that last assisted you.....like this person is on-call 24hrs a day????.....and you won't get a call back after you leave a voice mail. Just simple matters can be resolved by anyone for good service than to have you wait anxiously for a response. When you update your ticket on-line and request a call back....never happens. Like I said, as long as you don't have issues, then Teksavvy is okay....otherwise be prepared to get frustrated until resolved. read more

They were okay (generally fast outside of peak times when it was like I had dial-up). They weren't really forthright about their dealings, though, as we discovered that they had bumped us down to a slower speed without informing us (and charging us more!). When I moved, I figured I'd keep them considering the high bandwidth caps, but the way they handled my move forced me to switch. The activation charge was really high ($79), plus they rescheduled the install date without informing me, even going so far as to deny that they had ever set the previously agreed-upon date. Since I was going to be out of town during their randomly-selected install date, the switch to Bell was a no-brainer. read more

First Month: service goes out for a week because of the technician's mistake. Called, was on hold 30 min. Called again, hold 30 min. Called hold one hour, was told they will send someone out in 3-6 days (took 6 days). Offered only 5 days of credit on account, had to explain to them how long the service was out and that I only got through to them after a few days. Very rude customer service (trying to explain frustration with being on hold 2 hours, just in case my Internet ever goes out again - they promise me it won't). Same day, Internet goes out again. read more

I have Teksavvy internet for more than 6 months. Reasonably price with acceptable Internet speed and data. Custom services was good when I first ordered the service, but recently I was trying to call them to move the Internet, no one ever answered the phone. Three calls were made in these days, being hold by the machine as long as 1 hour until I was tired of listening the music from the other end and hang up. I was thinking of putting order on-line, but there is no form suitable for me to fill. Not sure what happen to Teksavvy. read more

Teksavvy is a bad provider of Internet service My scheduled date of installation was sept 19, 2013 with teksavvy and It is now sept 29 , 2013 and still no Internet . Previous rogers provider was reliable but we always used more than 80 GB per month So we went with Teksavy on the recommendation of a friend whom had service with Teksavvy . On date of installation sept 19 plugged the modem purchased from TS in and had no Internet ! Just a note was using rogers and there was no issues prior . Called Tech support sept 19 , they confirmed installation for sept19 and said should be ok in 2 days . Well was not ok ! Still no Internet ! Called Sept 25, 26, 27, 28, 29 Still no Internet , each time they said give it another 24 to 48 hours Looking for another alternative tommrow cause sick of TS excuses and delay They cannot provide good service and I have already paid for part of the modem And I believe first month service. No follow up calls from them on the satisfaction level whether. Customers have Had problems looked after or not . The onus is on the consumer to hound them down for a service that they have subscribed too and already paid first month . TS is not living up to their end of the contract which is providing the Internet service! I would not recommend TS . Perhaps they will incurr legal ligitation issues if they do not deal with these issues in a timely manner. Bottom line TS needs to get their Act together So in mean time AVOID IT!!! read more

Lousy customer service - if you are not hi-tech literate DO NOT BUY INTERNET Teksavvy service!No real tech-support ... just excuses and tecky jargonizing. I have been with teksavvy for years on one address with very minor problems and then added a new address on Sept 2013 buying a Zyxel modem-router from them. The internet service did not work properly from the beginning. Intermittent/Interrupted service all the time. On and off. Since January 2014. I called and called and called. Hours on the phone, every time repeating the same tests on the computer and around the house - had to buy myself a new telephone cable because one of them said I had to try a new one and refused to send me one unless I paid them for it [the one I was using came with the modem I had just bought!]. More weeks of calling for help when the internet was out, having the tech support person fiddle around, service restored for a while, then out again. I bought the new telephone cord, the situation improved for few days, then off again with the intermittent service. After months, I believe it was in May, one of the support tech people told me to try another modem ... would not send me one to try ... in fact suggested to buy one somewhere to try , then return it!!!!! I replied that I would have bought a new one if Teksavvy agreed to reimburse for the one I bought from them. They said that I would have had to pay $25 re-stocking fee!!!!!! It was like hitting a rubber wall. No 'customer service' whatsoever! As soon as I was able to coordinate it, I tried the 'new' Zyxel in my other location, it worked for a little more than 1 hour and then stopped. Called Teksavvy again [it took 3 phone calls and almost 2 hours of waiting on the phone] and finally [after almost 11 months!] they accepted to replace the modem, but refused the refund because I had to try the new modem and see if that solved the issue. Every single time the tech-help people on the phone made me running around trying one thing or the other, without finding themselves solutions or taking into consideration the history they must have had on file about the service at that address. No pro-active approach. They were reading to me lingo-numbers, data, mumbling excuses why they "could not do anything for now', still asking me to do other testing and accusing me of not cooperating when I was asking them to send me the material I had to try, given that it was all still under warranty! I was still paying every month for the service that I was not getting!!!!! Absolutely the worst experience one person can have, especially if not tech - savvy. Teksavvy is probably for the tech savvy people, not for the 'normal' customer. I do hope my nightmarish experience will be useful for them to review their tech-support procedures. read more

Very, very poor customer service!! After booking an installation date with Tecsavvy, a Bell technician came to the house to set up my internet. He said he couldn't do this because the bell line to my house was bad and a new line would have to be brought in. This Technician told me that, this would happen the following day and a technician would be back that evening for the internet hook up. After sitting at home all night waiting and having no one show up, I called teksavvy to find out what was happening. Instead of trying to get hold of bell or the technician to find out what was going on, their only suggestion was to rebook the date. There was no empathy or concern for my frustration, and the way they talked about understanding my frustration was very patronizing and just added to my frustration and anger. After calming down, I decided to give it another go. I had to wait another week before they could get a technician to my house. Proper customer service would have be to get on the phone and find out what went wrong and have someone come out the very next day!! Side note: I had to pay up front for one month service and the installation fee. Now on my second week of having already paid for a service I have yet to receive, I have to wait yet another week for someone to come. Now into my third week, I sit at home and wait, and wait, and I wait, and no one shows up. Because of what happen the last time I call tecsavvy before the time was up, in hopes that you could get some to my house before 9pm. I was told the technician's notes said I as was not home!! (no one came to my house!! There is no way I could have missed them. I didn't even go to the washroom for fear of missing them), I will admit, I lost it. This is now the third night I have sat at home waiting just to be let down again. Once again tecsavvy's response was to reschedule. Not ...let me give them a call and see if we can get someone out there right now, just let's reschedule. Since this was my third reschedule I decline the offer!!! When I was put through to cancellations I was told that I wouldn't get a refund of MY money, which they have now had for three week, for yet another week, unless of course I wanted to give them my banking information... I think not!!! I realize Tecsavvy is at the mercy of bell and rogers for installation, but they really need to come up with a better system. Rescheduling three or four time is just ridicules! Very poor, patronizing customer service!! read more

I was looking for a lower-cost ISP. I had heard the actual internet from TekSavvy was really good, but that the customer service was not so good. Well, I thought, for a cheaper bill every month I do not need gold star service. Boy was I wrong. I can't even review their actual internet because I didn't get that far. After 3 weeks of waiting, calling and emailing, an installer never came to my home. I was booked to have an installer come on 2 separate dates, but no one every showed up. when I called TekSavvy to politely enquire about this, they were completely clueless and didn't seem to care whatsoever. They keep saying they are escalating it to the next manager, but nothing ever happens! They seemed to have zero clue what was going on. Some of the staff was downright sarcastic and rude on the phone. I regret waiting around 2 entire days at my home waiting for an installer that never called, never showed up. This is not worth a cheaper bill. I called a bigger company and got service right away. You can't put a price on your time! read more

Horrible internet service. Can go nuts how it comes, appears a few times for to load one page and stops. Technical support is responsive, but helpless. read more

Would not recommend teksavvy phone or internet service. They lease Bell lines. Any install or service order has to go to Bell. If you ever have an issue, Bell will make sure that they provide the worst service possible to teksavvy customers. In the end the customer ends up getting screwed while it may not be teksavvy's fault. My recent example: Phone line was down. Teksavvy filed repair ticket with Bell. Bell did some remote testing and determined that everything was ok without coming to my home to check if there was a dial tone outside my home. Bell closed the ticket. I called teksavvy back and they called Bell again. Bell argued but finally agreed to sent tech out. Bell tech determined that my telephone line had been disconnected at the neighborhood network box! I was asked to be home for a 5 hour window both times that Bell tech was supposed to come out. In total I had service outage for 5 days for no fault of Teksavvy. Lesson learned- however bad Bell is I would much rather have service directly with Bell. Bell now offers no contract service (internet and phone) like teksavvy and prices very competitively. So why would you go through teksavvy and not directly to Bell? I had teksavvy for a long time because I disliked Bell but in the end what matters is my service uptime and not getting the run around. Interesting when I switched to Bell I was offered multiple installation windows for 3 hours and the tech called me before he showed up. read more

NEVER USE TECH SAVVY!!!! They are scammers that will never set up your service as promised, you will never get the promised download/upload rates and even if you don't have service they will bill you. After you cancel your service, they will continue to bill you. They have wasted 4 hours of my life in total now just by waiting on the phone for them to tell me "there's nothing I can do". Yea, you and everyone else that works there!! I currently owe $65 for my PRE-PAID service, canceled in June, for the 6th of July to the 6th of August??? HOW DOES ANYONE FIGURE????? When my service was "installed", they changed the installation date, and then no one had shown. The disconnected out phone line and we had no idea for two weeks. (Phone line was only in for the internet, we only use our cells) Tech Savvys response, "it shows on our work order that Bell was there" Okay, let me see the work order! Did someone sign off on it? "Well, it Is just a document on our computer" read more

Very disappointed so far... Ordered their best service on Aug 1st, was impressed that the modem arrived within 3 day even though the service was scheduled for activation on the 18th... problem is, 18th has come and gone... It is the 28th now and still no activation... They keep saying the technician is coming, no show, call back, escalate, technician is coming, nothing... Waiting on hold for the 4th escalation. read more

They don't even deserve a star. This is hands down the most disrespectful disgusting company I've ever dealt with. Not only have I had problems since I started with them with inconsistent internet connection to them blaming it on my new modem to sending 3 dudes to my place who didn't fix the problem to sitting on hold for hours multiple times a week. I was talking to them more than I was talking to my family. For the most part the customer service was rude and totally unhelpful, especially tonight trying to cancel with them. My credit card is the one on the account being billed (keyword billed-for absolutely nothing), my address and my account the cherry on top he asked to speak with my brother whose name is also on the account. Trying to keep me hostage as a customer, absolutely disgusting do yourself a favour and run far away. Fido now has internet i suggest everyone goes there. Tech savvy you're a gross company. read more

Went to store to activate, they explained everything perfectly. And gave me discount on activation when I activate and they also waive the shipping cost with is mandatory for online activations. Using them for almost 1 month now. I would suggest people to go to the store if they are close by because they provide faster and better customer service and they have a hotline for customers that activated at store. read more

I so much regret now that I opted for teksavvy. Their technician provide incomplete information and did not finish the job properly. When I called tech support, they said they apologies but the revisit will be charged $50 as it is rogers and not them. The manager told that it is not their fault but rogers so customer has to pay. This is the worse level of service and care I have ever experienced. I guess this company is surviving only on price war which I regret I was lured onto . They charge for every damn thing - if I do the math, this service is really more expensive than others. read more

We got our Internet with Teksavvy about a month ago, were with Rogers before . So far we are very pleased with the service and the Internet connection. We went for cable with 300gb download limit and it seems like it is covering our needs very well, then there is an option to upgrade for extra 15 to unlimited. What's not to like? Speed wise it is actually seems to be capping pretty close to what they suppose to deliver. With Rogers it was not as close on Speed Test. Very happy with their customer service so far, prompt and I never experienced hanging on the phone for very long time. Maybe if you'll run into problem it will change, but so far nothing suggest that. The only thing that can be downside to someone is to shell out 200 for modem and connection fee plus purchasing wireless router. I looked at that as an upgrade . We had constant issues with Rogers built in latest model anyway, so looks like separating modem and router and upgrading to Netgear router works much better . Would highly recommend it to anyone , though it would be nice if they would wave connection/installation fee in a future all together. read more

Hopefully this review will help Tek Savvy learn why they are losing prospective new customers. I'd read a number of good reviews about them so I tried to sign up for phone and ISP service. They just don't answer their phone. But while waiting for a human voice a message suggested I do it online. That's not easy. Their site is very confusing. If you want folks to sign up online, give them an easy way. One option was to do it through chat. So I tried chat. It took quite a while to get someone to answer. He asked for my address, postal code and phone number. Then he asked me to wait to see what's available. And then I waited and waited. Finally I sent another message that I had lost confidence in them. If it will take that much of an effort JUST TO SIGN UP FOR A NEW ACCOUNT, God help me if I ever needed tech support. read more

Teksavvy absolutely sucks if you have anything wrong with your service. They will keep you waiting on the phone more than an hour before they pick up, they will always direct the blame onto the customer and have a total 'that's not our issue' perspective in any bs help they may give. In the end we got screwed through them for $100 bucks to have a Bell technician come in and say in the first 10 seconds "That's not our problem, Teksavvy does this all the time when they know full well that calling us won't fix the problem". We had to get another technician in for another $100 bucks just to restore our service. Save yourself the headaches and sign up with a major player. Teksavvy totally sucks. read more

I've been with Teksavvy for over a year and so far no complaints! Very few shut downs. The only negative experience was at the initial stages when I had to wait for the Rogers guy to set everything up...I was stood up for my first scheduled appointment. So it took about 2 weeks later to have everything working. However, after speaking to a rep on the phone and complaining I received a credit for poor service. With such a great price I cannot complain. I recommend this service! read more

Have never had such a horrible experience getting internet set up...... I just moved and tried to transfer my Teksavvy internet services from my old apartment to my new place. For those who do not know, Teksavvy's internet piggybacks off of Bell's network and so Teksavvy has to contact a Bell technician to come and actually do any installations. This means that the person who comes to install your service has no access to your account at Teksavvy, which causes major problems due to a lack of communication between the two companies. The process requires calling Teksavvy, having Teksavvy contact Bell, a Bell technician to come and try to fix the problem (even though they have no way of communicating with Teksavvy about what the issue is) and then hoping it is done correctly otherwise the customer has to call Teksavvy and try start the process all over again. This also requires that the customer waits at home for the ~5 hr window of time when the technician could show up. We have gone through this process 4 times now over the span of 4 weeks. All this time we have been paying for service which, has either been down (ie. no internet) or at grossly inadequate speeds compared to what our internet package should be. We have spent ~20 hrs waiting at home for a technician to show up and ~10 hrs on the phone with Teksavvy to try and get them to communicate with Bell properly to actually fix the issue. The whole process is incredibly frustrating and of course we have been offered no apologies or refunds on service because this is just their process. So although the prices are cheaper, you may be spending an inordinate amount of time trying to sort out any installation/service issues. read more

This is the worrrrrrrrrrrrst company to use. beware-if you require any support, you will spend hours waiting just to have your call answered. once answered, it is anybody's guess if they can actually help. seriously reconsider this provider!!!!!! read more

Worst customer service ever.! Called them 3x for a downgrade to a 150Gb - 25 down from 400Gb - 25 down. The first time they disconnected the call the second time they never called back and the 3rd time disconnected the call. I have been a customer for over 3 years, going to be looking at other options now. read more

Very impressed. My GF and I moved to the Toronto area just over a week ago (me for grad school, her for work), and as we both use the internet quite extensively were on the hunt for solid, reliable and affordable ISPs. We did some research, and decided to go with TekSavvy as they seemed to meet our needs the best. Setting up an appointment for a technician to set up our internet was very easy - took me ten minutes, tops. I was also in consistent communication with one of their representatives throughout the entire process. When the technician was working to set up our connection, said representative made multiple calls throughout the day, asking how the technician was coming along and answering any questions we had to the best of his ability. He also made a follow-up call a few days later, to make sure all was well and we didn't have any more questions or issues. Our internet has been running smoothly with no problems since then. Will wait to see how it pans out in the long-term, but from what I've experienced so far, I'm very impressed and would recommend TekSavvy to others! read more

Hi I have been with Teksavvy over 5 years and love the service. I get the speed I pay for all the time (even evenings). Have cable internet - now 60 down - was 40 down. I moved last fall and switched my Teksavvy over and the only problem I had was with the installation was due to Cogeco not showing up when they were suppose to. Cogeco claimed they had the wrong apartment in the condo building. Teksavvvy tried to help by contacting Cegoco and trying to push them. They even called after the revised install date to confirm I had phone and internet. I phoned them several months ago and upped my cable speed from 40 to 60 and it took about 45 minutes to get through. Call them late after 10 pm and the wait time seems to be better. The revised speed was working within 15 minutes. Their service at least on cable is second to none. I provided my own modem and router. I hate the all in ones and got at Motorola SB 6141 cheaper locally. I also have a DLink router and also run their IP unlimited phone on the system. I live in Muskoka and my boyfriend was calling me from a payphone in TO as a local call. The problem with switching from Rogers or Bell is you have to buy another modem or you run into problems as Rogers and Bell have to take you off their database before you can use it. You also sometimes have to deal with Rogers or Bell or Cogeco installers and they consider Teksavvy at the bottom of the rung and do it last. When I switched from Rogers 5 years ago, I returned the modem to Rogers at night and the internet and regular phone was up and running the next day when I got home from work. Conclusion: Service is great but you could run into problems due to the other companies installers. In the long run well worth the upfront cost and hassles. read more

I'm not the only one. There's something really wrong happening there. Internet has become completely unreliable, they haven't paid to renew their speed test subscription, over 2 hours to speak to customer service, over 2 hour wait to "purchase service", illegal cancellation policy charging 30 days, etc..., I'm sending a registered letter to cancel. Also sending Visa and the CRTC a copy before I get caught with no service. read more

Absolutely poor service- we had been with them for 2 years- every time you need technical support takes you an hour or more on the line. Finally today we decided to change our provider- I called for cancellation - I called them line 8 AM - the message was the waiting time is 15 minutes! I waited but the message was saying more waiting times 25 minutes- 40 minutes - Over an hour!!! Actually I was waiting and the waiting time was going up. I was on call for 1.30 minutes and no response. I tried again at 11 AM and so far as I write this review I have been 2 hours and 3 minutes on waiting!!! I do not recommend this petty ridiculous service. read more

We were happy in the beginning but the service has been horrible. Most of the time it just does NOT work. Its too bad. The customer service has always been very nice and tried to help but nothing ever got resolved. read more

I have been with a Teksavvy for a year with my Internet because it is much cheaper then the big names. My Internet was okay, but choppy and often went down (usually only needed a reboot so not a huge deal). I decided to try their VOIP phone service and paid $80+ for them to ship me an adapter....apparantly when you order the adapters you are entering a verbal agreement that if the product doesn't work it is not their fault and you get no refund. I spent 7 hours on the phone trying to get this new phone set up, when they finally got it working it shut down the Internet. Now I could only connect t o internet through modem and not through my router. I was told to call back the next day to talk to customer service where I spent another two hours on the phone. I asked them to cancel it as I want to just stick with a regular phone line but they refuse to give me a refund claiming there is a verbal agreemt that they are not responsible if the adapters do not work. Definatley do not recommend. You get what you pay for and teksavvy is a cheap service with awful customer service. Be prepared to spend 25-65 minutes on hold before you can speak with an actual person. read more