This company installed a furnace in my Mom's home in the summer. The furnace was not working right before Christmas. My brother contacted the owner, leaving messages a few times. When he was finally able to speak with the owner, he basically blew him off, saying he was spending time with his family, not even attempting to set up an appt. This was during a cold spell, lots of snow, the pipes froze and burst and my brother had to call another company to fix the furnace, which took only about 15 minutes. Now he has a plumbing bill due to the pipes freezing. read more