This is a fantastic company!!! Enbridge Gas Company left me without being able to relight my…read moreboiler after nearly 12 hours without heat with an outside temp of only 24 Degrees. I called Thompson and Dwayne was here in 20 minutes, found the problem and had my heat on with in another 20 minutes. I had tried several other companies that advertise 24/7 service, but they wouldn't come out immediately. Enbridge was no help at all. However, Thompson Mechanical got the heat back on and all is fine. Dwayne was fast, friendly, extremely polite, knowledgeable and professional, even though he had to get out of bed and come to my home after already working over a 12 hour day! I cannot say enough for Dwayne and Thompson Mechanical! They are affordable, dependable and reliable - worth every penny!!!

Bad service, poor testing and training. Called about coin unit dripping water into the blower…read moreunit. Technician arrived looked at the unit and inside said I needed a 2 drain line. DID NOT even turn on the unit to see the problem! Did not check the coolant pressure to see how much charge it had. Had me turn on the unit, it ran for about 15 minutes. Had cold air at the duct and no water dripping. So he left. at 1 hour water was all over the floor and furnace unit. He did nothing and charged me $300 for 1 new drain line.

Heat pump stopped on 2-21, called was told someone would be out on Tuesday, this was Sunday the 22,…read morethis was not 24/7 service. Called Monday and was told they would send a service man out. He came and stated the thermostat was bad and had to order a new one. Wednesday he came out and installed a new thermostat, stayed a few minutes and left. He no sooner left and it stopped working then came back on for a few minutes, then went from heat to air all by it self, then stopped working. I called and two other service men came out on Thursday morning. They stated it was a communication problem, would replace all wiring from thermostat to main unit and to outside unit, iF THAT DID NOT WORK WOULD NEED A NEW MOTHER BOARD. THANKFULLY REPLACING THE WIRING SO FAR RESOLVED THE PROBLEM. I have found all service men polite and considerate. My problem is the advertisement 24/7 service not a fact, a misrepresentation. I was without heat five nights and fout and a half days. The temperature was very cold. I live alone and I am soon to be 83. One main reason I went with this company was Jorden the sales person mentioned the service being 24/7 which is important for someone my age. So when I called on Sunday and given a date for service on a Tuesday, I found that to be a misrepresentation.

We chose Ainsley after a personal recommendation and because Tom (owner) and Jordan assured us we'd…read morereceive excellent service. We purchased their top-tier A/C system, upgraded media filter, and 12-year warranty for over $14,000. The installation, led by Shane, was completed in early June, but within 3 1/2 weeks the system stopped cooling. On June 29, we discovered the upgraded media filter we paid for had never been installed, our old rusted drain pan remained, and a wire blocked attic access. Technician Mike confirmed the 1-inch filter was improperly installed with large air gaps and later found the system appeared undercharged with refrigerant. On June 30, Technician Mike evacuated and recharged the refrigerant, but the house still wouldn't cool and we had to sleep in our basement. On July 1, Technician Conner suspected issues with both the line set and ductwork. He recommended line set replacement. We shut the system off because it made the house hotter and more humid, rented a commercial dehumidifier from Home Depot, and again slept in the basement. On July 2, installers led by Jacob replaced the line set using bright white line-hide on our brown house. After I stopped the work, Jordan obtained approval to have it professionally painted. Installation manager Ron also promised reimbursement for our dehumidifier, a refund for the uninstalled media filter, ductwork repairs, and follow-up scheduling. After the line set replacement, the system cooled, but over the holiday weekend thermostat error codes repeatedly shut it down. Keith (another manager) instructed us to reset the breakers until another technician could come. On July 7, Tech Matt reviewed the system and found error codes dating back to late June. He concluded the air handler was working much harder than it should because of poor airflow and acknowledged the problems would likely continue until the ductwork issues were corrected. By then, our electric bill had increased by over $200, despite replacing a 30+ year-old system with a high-efficiency unit. As of July 7, despite paying in full, we are still waiting on a $625 refund for the media filter that was never installed, approximately $250 reimbursement for the dehumidifier, and scheduling of the ductwork repairs and the painter. We have had to repeatedly call Ainsley ourselves, often waiting hours for updates. We understand that problems can happen with any installation. Our frustration is not that issues arose, but that nearly every visit uncovered another installation problem, that communication has largely fallen on us, and that many promised resolutions remain incomplete. We will continue to update this review as the situation progresses.

The two men came to our home to fix a gas dryer plumbing problem. They could not have been…read morenicer,explaining everything along they way at a good price. We will use them again...Thanks!

I called Brocious and talked to the owner Chris on the phone for my mom's house in niles. He took…read moremy number and told me he would call me in about an hour when he was on his way and he did. Upon arrival he introduced himself, listened to the problem, and got right to work. Within a short amount of time he informed me of the problem and gave me a good fair price. My mom's air was running 100 percent within a short amount of time. Chris even charged less for the service call then he had quoted on the phone! This all took place on a Saturday! I completely recommend this business and I will be calling him in the future. BTW, this is my first ever review on the net of any kind. Eric from Howland

Joe was incredible! I was helping my mom with some home renovations when we can across some ancient…read moreknob and tub electrical wiring in a wall we wanted to knock down. I called about 12 places before getting ahold of this company who was available for same day electric emergencies. Only problem was we were 45 minutes away but for a service fee he assured they'd come out and help with an estimate on how to remove this old dangerous wiring. Help is an understatement! Joe and his new trainee Dan showed up 30 minutes early and gave us all our options. Joe is a straight up guy who genuinely gave us his expert advice and that was to honestly leave it as is. We really appreciated that because he could've done what my mom originally wanted(remove all the wiring) , charged us an arm and a leg, but he stressed how that option was not the safest and how it could be expensive and would majorly effect other rooms and basically gut and re wire the house. After multiple breaker tests, they realized the fridge was pulling power from these old wires and expressed the dangers of this. They offered to move the fridge to a different outlet- talk about above and beyond service. Only then a leak broke out from the fridge being disconnected from a water source. It lead to a pipe bursting lol talk about drama but long story short, they stayed the entire time to ensure things were fixed properly and even put up a new light fixture in the meantime. Thank you thank you thank you Joe and Dan. You guys are the real deal and it's hard to come by people let alone men honest like this nowadays. My mom will be hiring them again for her HVAC next and definitely will have you over for thanksgiving dinner hahaha thank youuuuuu!

HVAC, Furnace, Generator, Electrical - Joe Scheanon, the owner of Advanced HVAC & Electrical, in…read moreAshtabula, and his crew, Mike and Trent are experienced and professional HVAC techs. I called AHES yesterday morning and spoke with the owner about my gas furnace that died Sunday morning. He and his crew came over in the morning and diagnosed the situation. Turns out my 30 year old furnace burnt out at the circuit board. We discussed pricing on a new furnace and within a few hours, AHES returned to installed a brand new gas furnace. Reasonably prices, professional workmanship and excellent customer service. What I did notice about their synergy was that they were all having fun doing their job! Joe explained everything and answered all my questions. I am hiring his crew to return for additional work that I need on my home: electrical outlet upgrades, new generator, and next spring, I'm having AHE install an a/c system in the furnace. I have worked with a number of other HVAC companies in the Conneaut area and as far as I am concerned, I can tell you that AHE is the most honest, most reliable and most professional HVAC/Electrical company in the Ashtabula area. I highly recommend them. Contact: 440-344-4093 Web site: https://advancedhvac.org/about