Template-Tuning, Template-Help and Template-Monster are all the same monster! Template Monster actually have some great templates on the face of it, but unless you have extensive knowledge of the type of template you are buying - DON'T Once you have bought a template - if you require any help, you will be directed to Template-Help. I initially found them quite helpful - they even made me a custom video, explaining step by step how to do something. That service was great. However, if you want anything more than basic help, you will be directed to Template-Tuning. These guys will charge you (a lot) to do even the most basic of things. All I requested was that my contact form was altered to allow me to choose which recipient it was sent to, with the addition of a drop down box. I was advised of a price of $120 for this, but as the original template had only cost $62 I could not justify this. Linda Robertson (if that is her real name) agreed a discount and I ended up paying $79. I was then passed on to a project manager called Rose Bennett (again doubt if this is her real name) who told me that it would be completed quickly. Within a few days I was sent the updated files. Anyone knows that to add a dropdown box to a contact form only requires a few lines of basic code and this was something I could have easily done myself. I tried to get the form working, but it wouldn't. When I looked at the code, I could see that all they had done was to add a dropdown that was not connected to any emails and was NOT what I asked for. They had also added quite a few unnecessary files. When I pointed this out I was told that I hadn't paid for the form to be 'activated' and for that they would need more money. Hmmmmm I ask you - what is the point of adding a dropdown that does nothing? My chats with them (which I have) clearly state that I wanted the form to be able to email different recipients. I was getting nowhere with my supposed 'project manager' and that was when I could get hold of her. The 'chat' option was never available and she would take up to 4 days to reply to emails. Luckily, I had paid via Paypal, so I opened a dispute via them. Jetimpex Inc (their trading name) did not respond via Paypal once - despite me sending at least 3 different messages. Eventually, I was passed on to someone called Emma Barnes (Customer Care Manager). Despite her admitting that the service I had received from both Linda and Rose was substandard, including that I should not have been given a discount, she also refused to accept that I had not got what I had asked for. Under threat of making a claim via Paypal - my fee was refunded in full. My advice is very simple. The only way to sort this part of Template Monster out is to stop using them. Whatever you do - DO NOT pay them anything unless it is via Paypal - that way at least you are protected. I STRONGLY advise that you do a search for Template-Tuning and read all the awful reviews that are out there. They pretty much all say the same thing. Buy your template from Template-Monster, by all means. Most of them are very well designed and attractive, BUT if you need any customisation or help in activating it etc I would Google a company called Freelancer. There you can register and then make a job request for whatever it is you want doing. Within seconds you will have a huge choice of Freelance experts bidding for the work. You can see their feedback, success rates etc and then pick one to do your job for you. Most offer a fixed price (a LOT less than Template-Tuning). You then pay the fee (which is held by Freelancer) until you are 100% happy with your project. Only then are the funds released to the programmer. A great service and most jobs will be completed within 24 hours! A huge difference to Template-Tuning who will take your money, then be difficult to communicate with, not produce what you asked for and then try to extort more money from you to do the job you wanted them to do in the first place. The only way that Template-Tuning is going to learn is by people reading the reviews and voting with their feet. I hope I have done a decent job in warning you. I have all the chats I had with these people as proof should anyone want to know more read more

Their communication is poor, emails are answered in 24 hours. The response that I received 24 hours later is not even the answer to my question. They promise a website delivered in 3-5 days, but after 30 days they give up and deliver an unfinished product. read more

If I could give negative stars for template monster and template tuning I would. Worse system process known to man. Cumbersome, weak programs and an over abundance of emails. I don't know what's worse the poor communication or the delayed responses that are filled with jargon. If someone makes pizzas why would they come to you to buy pizza. You're doing business with businesses that are busy, over worked and this company is one more head ache read more

I was lucky to buy Wordpress template at TemplateMonster during Thanksgiving at 50% off. I also ordered logo and color adjustments together with installation to my server. My PM Richard was nice and assisted really fast. It took around 3 days to get a website. the pricing is comparatively good, though manager was not always avail in chat room, which I did not find really comfy, because every time I got a ques, I had to wait. Though - I still would give 4 starts - affordable and fast enough. read more

Your review helps others learn about great local businesses. I wish I had read the public reviews before engaging TemplateTuning to customise my website. Everything mentioned in those reviews has happened to me - the stalling, repeated requests for information they already have, the poor quality of work, repeated mistakes, the lack of contactability. I paid for a template + customisation to be delivered in 3 business days. It took over a week to send me a draft website of garbled nonsense. When I submit information, my project manager responds the end of her shift asking for something (like and image she already has) then I have to wait another day or until she is back in the office for a reply. Days are wasted this way! Was also horrified to see that after more than 1 week my website is looking like its barely started, logo wrong, images wrong, content missing, none of the click-through links work. Its embarrassing because they have left this sloppy work published online so my customers can see it! They have also changed my Wordpress passwords so I can't log in pull it down while I try to get answers from my "project manager". I have emailed Customer Care, no reply. I am not a technology person and had no clue where to start with my website so I thought a recommendation by Template Monster would be a good one. Now I feel ripped off. I am going to contact my credit card company and get a refund for non-delivery of the services I paid for. This is completely unacceptable. I paid over AUD 500 for this garbled rubbish from Template Monster and Template Tuning, what waste of good money. read more

close to worst experience i've ever had with tech/similar service company..and i've been in business since 2002.. order service started off pretty slow and by time they finally got around to working on my website, my old website that they were supposed to basically copy off of was closed down ... as a result, my website still shows a friend's company contact info, links, etc.... as i asked them to basically replicate his website(with his permission in place of course) with my company name now having to start over with another company to get a decent functional website ... i paid for them to provide me with turnkey website which was poorly and incorrectly set up ... read more