My experience with Ashley Henry - Statefarm has been excellent thanks to her agents Karen and Elsa!…read moreThese young ladies have gone above and beyond to assist me and my family with our auto policies. I've since added additional insurance coverages and as always both agents have been nothing short of respectful and professional. Both are knowledgeable and I appreciate how they took the time to explain and educate me along the way, answering the many questions I presented. If by chance they don't know the answer, you can count on them to find out and relay the information to you promptly. If I was asked to grade Ashley Henry - Statefarm and agents on how they have treated and handled me and my family, I would give them an A+ rating. Thank you Ashley Henry - Statefarm and thank you Karen and Elsa! Keep up the excellent work you're doing !

Since the first day everyone in the office has been very helpful and informative when calling for…read moreany questions or concerns. Working to insure you get the proper rates. Always recommending this office to family and friends when speaking of any insurance topic.

We have been clients of David's for many, many years. Wonderful support and guidance and a…read morefantastic office staff.

Bad customer service. Had a bad experience with Konny, I believe if you work for an insurance…read moreagency, you need a better personality, she was very rude and unpleasant to talk to. I ended up getting my insurance from other company just because of her unfriendly and unprofessional attitude.

Great company, great costumer service, Tabitha has been an amazing rep for them! Love how attentive…read moreshe is, and how great of a deal she got me! Thanks!

Ryan and his elite team are simply AMAZING!!!! They have gone above and beyond to assist me with…read morewhatever I need. The insurance rates are fair and I appreciate them working to get my rates as low as possible. They will give you some great information regarding the vast services State Farm offers, which blew my mind because I had no idea State Farm was a full bank and offered so much. I have been with them for over a year now and I LOVE the level of professional service I have received thus far. If you're looking for a new insurance company, this is the place!

I'd give a zero if I could. Do not use this agent or his inept office for anything. they are…read moreincompetent at best. You will never get a callback from Ragsdell just lies from all office staff. We'be been good customers until we sold our home and had a seizable refund coming. For some reason that's when they decided to dodge all followup calls from us and anytime I spoke to an office person (Devin) I was lied to. It's been several weeks now and I called to demand an overnight check or direct deposit and was told oh, it's in the refund department. So, for weeks we've been lied to that the check was mailed long before and telling us the call every few days and check our mailbox everyday. I told the office (Devin) I would come pick it up and asked the address to pick it up. Apparently, giving and address is a very difficult task for them. When I finally got the correct office address I see it's my agents office! Seriously. It's one large room where everyone can see each other. No need to send messages or lie about someone in meetings all day. They're all sitting in one room looking at each other. We were going to use them for our new home being built but I wouldn't use them to insure a doghouse.

Great experience with Von at Jerrad Ragsdell Insurance, very knowledgeable and helpful Insurance…read moreexpert. Great prices and coverage for pet, home and auto! Ask for Von!

I called this office to transfer my accnt from out of state to TX. Ive been with State Farm agent…read morefor over 20 years. Absolutely love love love mine at "home" The receptionist was SO rude I am actually thinking of switching companies. Truly, you must know that how you speak directly reflects who you represent. SO EXTREMELY DISAPPOINTING!!!

I have been a client of this office for several years, our family has been so grateful for their…read moreconstant care and consideration! Corey always makes it a point to come out and say hello when we are in the office! GREAT customer service!!

Jason and his staff have taken care of my auto insurance needs for a few years now. This year,…read moreBlanca stepped up to the plate and managed to lower my auto insurance and with Jason, was able to lower my home insurance as well. I was very pleased with my new policy and hope that these premiums keep coming down for all of us.

I wouldn't recommend Jason Cantrelle for your instance needs. He is extremely hands off and doesn't…read moreactually do anything to help you once you sign up and start paying the insanely high premiums. There are plenty of other agents and companies out there.. don't go with Jason!

I met Mike & Shelly years ago and know that they are Honest, Funny, Hard Working and especially…read moregood at their jobs. I love the whole team Mike Powell Insurance. Keep up the good work!

Absolutely abysmal customer service. I do NOT recommend this agency, and I am a former client that…read morewas with them for almost 2 years. They will not get back with you about quotes or shops and pressure you to sign paperwork instead. It all began when I bought a new car. I called them and asked for a quote of how much it would cost to add my new car to my current insurance policy, as well as for a shop of the carriers they work with to see if they might be able to get me a better deal. They said they'd get back to me. I waited for a week and didn't hear anything, so I called once again. They said that somehow they had the incorrect VIN number and had left me a voicemail to let me know. (I never received a voicemail, and they had conveniently forgotten to write down the phone number they called me at, so there was no way to verify if they called the correct phone number.) I asked, once again, for a quote and a shop. They said they'd send me the paperwork to sign. I said no, I don't want to sign paperwork, I want a quote of how much it would be first before purchasing. They told me it was agency policy that I must first put my vehicle on my current insurance policy before being able to shop other carriers -- in essence, I had to buy insurance to be able to buy insurance, which is silly. In the state of Texas, your current auto insurance coverage is extended to your new vehicle if you're replacing an old vehicle on your policy for 30 days. (I verified this with Travelers insurance. The rep I spoke to at Mike Powell Insurance also admitted this when I pressed her.) I asked again for a quote and a shop, and the rep I was speaking with said she'd have to get Mike's permission to do so without adding my new vehicle to my current policy first (although legally, I was insured for 30 days, which had not yet expired). The rep called me back later and told me that Mike had given special permission for the quote and shop, but he also wanted me to know that it could cause a lot of "hassle" if I were to get pulled over or to be at fault in an accident in the meantime. (Still trying to convince me to sign paperwork, which I wasn't willing to do yet.) I then asked her how quickly they could get me a quote, and she told me it'd take a WEEK. I reminded her that I was on a timeline (30 days, remember?) and I needed the quote as soon as possible. She began to argue with me and I then reminded her that I had been asking for a quote for the past 2 weeks, and asked to receive the quote in the next day or two. She said okay, she'd put a "rush" on the request. Two days expired. On the second day, I called around 4:30pm to check on the status of the quote and spoke with the same rep. She told me that the agent to whom the quote was assigned had gone home for the day, they would come in at 9:00am the next day, and would then give me a call. I never received a call. Three days had now expired. Clearly, I was not going to get a quote any time soon. I called them again, and this time, I requested the paperwork to cancel my insurance. The receptionist who answered asked me why, and I told her that it was because I never received the quote that I had asked for multiple times. "Oh..." she said, "I'm sorry to hear that." She did not try to see if there was a way they could keep me as a client, or ask if Mike could give me a call, or remedy the situation in any way whatsoever. I called a different insurance agency and they got me a quote, as well as shopped with difference insurance carriers to get me the best rate, within 24 hours. I was very disappointed with the quality of customer service I received and strongly advise against using this agency for any sort of insurance needs.

I have been a State Farm customer since I began driving at 16 but never have I received such…read moreexcellent service from an agent. Zach, the best agent around, has gone above and beyond to provide prompt, friendly, and impeccable delivery of all my insurance needs. If I ask for quote options, I receive them within minutes. If I have issues w/ uploading a claim because of technical problems, he's got it covered. I cannot adequately describe how great this insurance office has served my family and all of our insurance needs from auto & home to life insurance policies. Like a good neighbor, Zach is always there!

Outstanding customer service! Thank you Beth for answering all my questions in a timely manner and…read morefor being as sweet as could be! Highly recommend Beth and this location.