We purchased a $1400 mattress set from the Raleigh location. The first night left us both with…read morebackaches. We quickly realized our heads are below our feet and the middle of the mattress sags when we sleep in the middle (yes, we sleep cuddle). I notified the store, they sent a guy out with a yard stick. We ALL know what that means! There is no visible sag in the mattress but how it performs when we are in the bed is a problem. We explained our experience, and the guy suggested we give the mattress more time and that we had a year to exchange it. He also said he'd check in on us in a few weeks, which did not happen. Skip ahead 10 weeks and we can't take it anymore! We call, they say come down and pick another mattress. We go, we pick a firmer mattress ($799) and they want us to pay $300 more for a mattress that is $500 less than what we've already paid. Wait? What!?! He said flip mattress and see if that side is better, if not, WE (the customer) CAN PAY for them to pick it up, take it to their factory to be dismantled to see if there is a defect. This is the worst purchasing experience we've ever had. Their sales person says you can exchange if it doesn't work but the reality there is 25% fee (of lesser mattress) and you pay to pick up the bad one and deliver the new one. We are a senior couple on a fixed income. We saved for a new set and thought a locally made product sounded like a good idea for many reasons. If the company doesn't stand behind their product, clearly they know their products are not quality and they don't truly care about customer satisfaction. Posted for my neighbors. This is their experience.

No pressure sales, excellent mattress, transparent pricing. In and out after trying every bed…read more 10/10.

Steven Seitzinger sold us two beds: mattress sets, frames, and mattress covers at a good price. He…read moreis a patient, kind, and knowledgeable salesman, and we highly recommend him. He got us comfortable beds and got them delivered quickly! Thank you, Steven!

Steven was an amazing help to me!! He was so patient and walked me through ALL my options even…read moreoffering me water and snacks! He was supportive and gave me all the information I needed as I shared I had never mattress shopped before. He was very professional and knowledgeable about what he was selling. There were some major sales going on over Memorial Day and he was happy to tell about all them. Fully recommend this particular store!!

How to lose a customer 101 My wife and I went into their…read morestore, tried to ask questions...the guy was walking us through the store. My wife asked a question that the guy just answered. He goes "were you even listening to what I was saying??" We exited and went across the street to spend $5K. Hope he feels good about being a wise**s.

Jules is beyond AMAZING. She knows her stuff. She's all about the customer and their needs…read more Jules listens and helps with your individual situation. Again, she was FABULOUS!

We were in & out in less than 10 mins. Quality mattresses at reasonable prices. Great customer…read moreservice -- Highly recommend!

SUMMARY: Love our Sanya Sephora Hybrid, wouldn't buy a bed without checking out these guys at…read morePremium first, and definitely wouldn't do so for a Bed-in-Box - awesome way to buy a bed, well worth the trip! * BED-IN-BOX SHOWROOM vs ONLINE-ONLY (5.0) - If you're tempted to follow the rage and buy a bed online, then why take the risk of buying sight unseen, when you can try before you buy at a showroom with beds on display, at the same price (or darned close to it)? Zero frills, just a step or two above a warehouse even, but it serves the purpose just fine, and that's what counts. * CUSTOMER SERVICE (5.0) - Loved working with Tom, such awesomely nice, professional guy with a no-pressure style. * SHIPPING SPEED (5.0) - Arrived in about a week, just as promised! * SANYA HYBRID SEPHORA MODEL (5.0): Love, love, love this bed! And boy, let me tell ya, we shopped until we dropped, drove ourselves plum nuts driving around and laying on different beds, settling on this one, and after 6 mos of well rested use, we honestly couldn't be happier! * COMFORT AND QUALITY (5.0) - Most comfortable bed we've ever owned! Yes, everyone's tastes are different, but for the two of us, we wanted a bed that was softer while still providing that underlying firm support, and this mattress delivers in spades! * Laying flat after unpacking (5.0) - The genius of getting a king size bed in a box that's about 2'x2'x4' and it still laying out flat with zero issues, is amazing ... zero concerns there! * PACKAGING QUALITY (1.0) - As far as quality of the box itself, the mfr should really be shot: putting a 70 lb mattress in a sgl-layer cardboard with no handles was insane, box showed up ripped and tattered, poor shipper (FedEx ground) had to cobble tape around it just to get it here. Then, just try to drag that heavy thing up the stairs ... it took every ounce of strength my wife, daughter, and I had to get it up there. That box should be twice as thick, with 2 plastic straps on each end and even greater support at those connection points.

Erin provided excellent customer service and patience to help me find the right couch for my new…read moreapartment and the pricing was excellent for what you receive. Erin also helped me setup delivery of the furniture, and the delivery team was very pleasant to work with, while demonstrating clear profesionnalism with no damage to the furniture. I would highly recommend this place if you're looking for affordable but higher quality furniture, speaking as a recent college graduate with a limited budget. I would definitely shop here again.

Every employee I've interacted with at Raleigh Discount Furniture has been top-notch! The guys…read morethat delivered our furniture were very courteous and thorough, ensuring all our existing furniture was put back in original places and the new furniture they delivered was assembled properly and completely. I've purchased furniture from the big national retailers and never had as good of an experience as I did with these guys. The cost comparison to the big stores was much better as well. We will be using them for all our furniture needs moving forward no doubt.

Josh is fantastic, and his mattresses are top-notch. His flexible hours make the process even more…read moreconvenient.

Had such a fantastic experience with Josh at Direct Outlet! He was extremely knowledgeable &…read morepatient in explaining everything to know about mattresses. He was genuinely so kind! Everything was very reasonable - I purchased a queen mattress, base, pillows, & a protector. Would 1000% recommend coming here for all your mattress needs! We will definitely be back!

When it was time to get a new mattress/box spring, I decided to go here based on the good ratings…read moreand philosophy of the company. I am happy I did. Greg, the manager, is very knowledgeable and patient, and explained the features of the various models without pushing at all. He did suggest trying out a number of types just so I would become familiar with how they all felt. I appreciated that, and it ended up that the one model I figured would be best for me was actually the one I chose. I am also impressed by the warranty and continued support that comes with my purchase. Everything arrived when they said it would and the delivery team was friendly and got everything done quickly and efficiently. The mattress itself has made a big difference in my sleep quality. I would highly recommend OMF and the Glenwood Ave location.

Kind of embarrassing to wait 2 years before writing a review for excellent service. Even worse that…read moreits the excellent service experience that got me back to writing Yelp reviews as we excited covid. Back in late 2021 we finally settled on a new house. We were all exiting covid and our stuff had been in storage. We had moved back to Raleigh from out of town only to hit Covid. So our stuff had been in storage for several years. We moved in right before the holidays. As part of that we had to also get the new house ready for holiday guests. Yes it was stressful. Even worse, we found that our hand made cherry bed had been partially destroyed by the previous movers. Lucky enough a friend of a friend could recommend an outstanding wood craftsman. He came quickly and repaired the frame. That left the next issue, the mattresses had not done well in storage and needed to be replaced. And I don't need to remind you how much businesses and all of use were struggling to get back in a rhythm. So with maybe a week or a week and a half to go, i went in search of a mattress. Turns out it was an unusual size. I can't recall now. Thats what happens when you wait to long. But for YEARS while we had been in Raleigh before we left town in 2012, Original Mattress Factory had been our place for mattresses. What we all liked among other things, is that they are made here, in the store. So I messaged the corporate portal. Again, remember how much businesses were struggling to get back on their feet then. Wish i could find the email. I got an IMMEDIATE response from some executive. CEO? Can't recall. Clearly there not staffed at HQ yet. he had understood my need and called the sales rep at this store who was ready to have me come in. it had been, like, minutes. RESPECT. i raced over there and the sales rep, wish i could remember his name, was Johnny on the spot. he showed me my choices, said my unusual size was not on the floor, but they made them there and would whip it out for me. They could deliver next week! I almost propsed marriage right there. And sure enough on the day, the two guys showed up very professionally. they delivered, they even moved the old mattresses for me downstairs. The next day my long awaited nephew showed up none the wiser. What a fabulous experience. Each year since we have had holiday guests in that bed. The whole experience was an outstanding value. Attitude of good service starts at the top!

The restaurant is clean. I was served with nice size portions. The servers are pleasant. The food…read moreis great! The Oxtails are meaty. The chicken is well seasoned.

This is the only place to buy a mattress!! Great products & excellent customer service!!read more

Just received our new set of couches and I couldn't be more pleased with them!…read more Everyone from discount furniture was very helpful throughout the whole process, from selecting a couch- to the delivery. The women in the showroom were very knowledgeable & made the purchasing process seamless. The color couch we wanted was not something that was in stock & was going to take 6-8 weeks to be delivered, which we were fine with. They had plenty of other options that could have been delivered sooner but this was the one we really wanted. They had everything delivered to us within the given time frame! The gentlemen who delivered the couch were professional & efficient. It had been raining on the day of delivery so the ground was wet, but they got the couches in our back door and not a spot on them. Very reasonably priced furniture & a great team to assist you! We will definitely be stopping here first for any future furniture needs.

My fiancé and I stopped in after trying 3 other stores, and we were hoping for a sectional and…read moredining set that we could get sometime this month. Every other store had delivery for the sofas we wanted estimated for 8-12 weeks (Covid, back orders, pausing in manufacturing). We came into this store and began looking around. We saw a cute counter height table with stools at an very reasonable price (less than 500 for a table and 4 upholstered stools) and was in stock to be delivered on Monday (we bought on Saturday). We also purchased a sectional sofa and a lift top coffee table. The sofa was also available to be delivered and set up on Monday (two days from purchase!!). All items (full dining room set with 4 stools, large 3 piece sectional, and lift top coffee table) plus delivery came to just under 1800. They also have some financing options available as well! The folks who worked there were also incredibly helpful and worked with us to get the items we wanted as quickly as possible. I would 10000% return to this place for my furniture needs!

Went to Mattress Now because they carry several brands of affordable natural / organic mattresses…read more Had incredible customer service from Chris, an owner. He really knows mattresses and wants the customers to be happy and satisfied.

Had my new mattress delivered today, bought at Mattress Now in Brier Creek, Raleigh. Great service…read morefrom Bob in the store and the delivery guys (John & partner) were so nice, polite and a pleasure . They were careful and pleasant. Getting my new mattress from Mattress Now was a good decision.