I didn't like the Helix mattress I bought, but after 90 days, they allowed me to exchange it, so it…read moreworked out ok. Every mattress they sell is shrunk into a bag (even the hybrids which are supposed to have springs), but they deliver it, unwrap it, and let it pop up quickly. It's a good place to test different brands, but they clearly push the Helix brand with 5 or so beds on display. Helix is good quality, but overly padded and quilted. Not good for hot sleepers, especially once you add a mattress pad and sheets. It'll also cost $2500, which is still cheaper than most Mattress Firm beds. I ended up with a Casper Dream which is really nice. The beds on display are not your only options. You don't have to get the highest end versions.

We spent over $2,000 here on a bed frame and mattress, never received my headboard. Still getting…read morethe runaround for OVER A YEAR. Was always told it was on back order and it'll be in 2 weeks.. well that was in November of 2024. Very disappointing and horrible customer service.

Sales rep was more than polite. We needed a mattress for my 88 yr old dad who was coming home from…read morerehab after a bad fall. Needed mattress next day and these fine folks made that happen for us!!! Got the bed frame and mattress set less than 24 hrs after purchasing.

So.. I'm a old school! Customer is always right kind of gal. If you are also cut from the same…read morecloth with the same expect ions and need a new mattress. Dave/Rory are professional, personal and mindful of your time. The company has taken the guessing out of selecting a mattress and have the correct tools and technology to select the best fit for you. I'm so excited the mattress will be delivered soon .. This process was both painless and stressless . Thank you guys again! Stay tuned for the mattress review !!

Josh is fantastic, and his mattresses are top-notch. His flexible hours make the process even more…read moreconvenient.

Had such a fantastic experience with Josh at Direct Outlet! He was extremely knowledgeable &…read morepatient in explaining everything to know about mattresses. He was genuinely so kind! Everything was very reasonable - I purchased a queen mattress, base, pillows, & a protector. Would 1000% recommend coming here for all your mattress needs! We will definitely be back!

Just received our new set of couches and I couldn't be more pleased with them!…read more Everyone from discount furniture was very helpful throughout the whole process, from selecting a couch- to the delivery. The women in the showroom were very knowledgeable & made the purchasing process seamless. The color couch we wanted was not something that was in stock & was going to take 6-8 weeks to be delivered, which we were fine with. They had plenty of other options that could have been delivered sooner but this was the one we really wanted. They had everything delivered to us within the given time frame! The gentlemen who delivered the couch were professional & efficient. It had been raining on the day of delivery so the ground was wet, but they got the couches in our back door and not a spot on them. Very reasonably priced furniture & a great team to assist you! We will definitely be stopping here first for any future furniture needs.

I wasn't looking for a couch this day! (5/23/25) (I needed a new one-mine was 20yrs old!) Another…read moreperson (Lynwood-Mattress Firm!) gave me this suggestion/check into!! I'm So Glad/Happy he did!! I was greeted by "Jennifer!!" immediately!! Is/was Wonderful/Very Friendly/Helpful/Knowledgeable/Caring/Patient/Great Listener to/for me!!! I told her what I was looking for! We looked around/Jennifer stayed with me till I was satisfied /done looking around!! (even when other customers were there looking!!) As I was leaving-it hit me-the "perfect couch-color "I was looking for-wanted!! Wasn't sure about-left store-but couldn't stop thinking about it!! Came back and bought it this day-couldn't pass it up!! Again "Jennifer" was right there to help with the sale!! "Kathryn" helped with the buying/getting delivery set-up!! Again Very Friendly/Helpful/Patient/Great Listener!! I also hesitated on the price for it!! After shortly thinking about price I decided it was worth it- a Great price too pay!! I needed it delivered!! Within a days time it could be delivered-by my Great surprise!! The "guys!!"(Frank/another gentleman!?" Sorry if I don't have the right name!!) that delivered "my new couch!! were Very Careful-Gentle/Right on the time said it would be delivered/Helpful/Friendly!! THANK YOU ALL FOR YOUR KINDNESS!!! (will be back again!!)

Best mattress and great delivery experience! I love our new…read moremattress and box spring. And even better was the delivery experience. They did not charge me extra to move my old bed frames and mattress to another room, and moved an old twin down to my garage. They also set up my new bed and attached the headboard. The pricing and sales help was fantastic too! Don't buy from anywhere else. These are made here in Raleigh ! #shoplocal my friends

The Original Mattress Factory has some extraordinary customer service…read more I hate customers like me. I'm not the kind who after making a researched decision changes my mind several times before the deal is done. But I did here, and customer service never gave attitude about it. There was a no pressure sales staff that allowed all the time I needed to look but yet remembered to periodically find me to ask if I had questions. I asked lots of questions, and in most cases, they volunteered info before I could ask: from where the mattresses were made (here in NC); where they sourced the materials (all over); and if the internal pads were really cotton (yes). They offered info I didn't know I needed either, like mattress dimensions and the weight of the mattress set. After picking out the set, arranging a delivery time (flexible times available), and making the payment, I had to change mattress specifications pre-delivery. My order was changed without a single eye-rolling, exasperated "we don't normally do this". And then, yet again pre-delivery, I called to ask about another change. Again, no hassle. I was won over by that experience alone. My changed order resulted in a small refund. While I tried to find things to make up for the price so there'd be no refund, OMF actually refunded the very small amount on the spot. And to top it off, the delivery people showed up when promised and were just as friendly and efficient as I could have hoped. Original Mattress Factory also offers a mattress-turning email reminder. That's going to be pretty useful to me since I never remember to do that.

We weren't sure what the supply and demand for mattresses would be given the situation for many…read morehome goods. Big box discount stores were short on supply, but not Mattress Firm. Everything we were interested in was available for delivery. The sales experience was low pressure and Tobey seemed to be very knowledgeable. We ordered our first ever king mattress and it came with a free adjustable bed frame. We also ordered a queen mattress and both were delivered by a hard working efficient crew just as scheduled. The bed frame was set up and tested by them and all wrapping (trash) was taken away. I'd recommend Mattress Firm. Deliveries can be done anywhere using their large network.

Tony helped us to get exactly what we wanted at the exact price we wanted and the delivery was fast…read moretoo! Great experience for me and my wife. Much better than any other Mattress Form store near by. Highly recommended!!

Two visits combined review for 12/2020 and 03/2021 both visits are related…read more My initial purchase was Dec2020 Upon arrival, I was happy to see that there weren't many cars in the parking lot. The store is clean and well-lit (bright)! The staff all greeted me and one motioned over to help. I will say I was in a rush (after visiting multiple stores). I had an exact budget I didn't want to exceed. The representative pointed to all the mattresses in my budget. I laid on all options in my budget for a few minutes. The rep provided a protector for me as I laid on each mattress meditating on my purchase decision. Lol He didn't rush me but instead asked how it felt. This was an important decision. Based on how I felt at the moment I settled on the Sleepys Doze 10" Medium Memory Foam Mattress. BIG MISTAKE! This mattress was like quicksand. I would find myself sinking into the mattress at midnight. Maybe it was the memory foam that I didn't love. I also purchased the 50 Series Adjustable Base. My adjustable provides so much comfort in tilting up in more of a sitting position, so I can be comfortable when reading, working or watching a movie. It's like a comfy couch. This base also helps provide me with a better quality of sleep across the board since I love to elevate my feet. That has helped a lot with the back pains and pressure I experience from sitting at a desk in the past. I'm so glad I made this purchase. I added a warranty to my frame. Before my 120 Night Sleep Trial was up I visited this location for a second time. In March 2021 I came back for a mattress exchange from the Sleepys Doze 10" Medium Memory Foam Mattress to the Serta iSeries Hybrid 1000 12" Medium Mattress. I was finally satisfied! The initial pick wasn't a good fit for me. I made sure I brought all my money the second time because I was going to pay what I needed for the BEST! Every night I lay down for bed it's like entering the gates of heaven. I'm just in love with this mattress. You will not be disappointed. Deliveries: Mattress Firm did not have any delays due to the Pandemic. Everything was on schedule. I was so thankful for my base, and matters while I still waited on my bedroom set from another company. Matress Firm texted me when on the way. The 1st delivery required the 2nd return the next day because they did not install everything correctly. No biggie! The leg was coming off the adjustable base and I believe it is because I asked them to move it after already installed. I think it was moved and the leg inadvertently came off. This was an easy fix I would've resolved it myself, but it was too heavy for me to move. The second delivery of my exchange was quickly delivered the following day. Both the initial and exchange met my expectations and I'm pleased with everything.

10/10 Steven was great and very accommodating. Steven was able to go through all the available…read moremattress options and go through the best available offers.

I have suffered for quite a while because I needed a new mattress, so I looked up reviews on Yelp…read moreto find a good place near me. Mattress Warehouse Durham had great reviews. I'm so glad I picked this place! Tonya, the manager, was extremely friendly and helpful! The computerized selector helped narrow down my choices. It was easy to select the mattress that fit my needs! I had a great experience here, and the bed I chose was also on sale! I highly recommend this place! Update: my bed was delivered first thing this morning, right on time! Delivery guys were super friendly!

Friendly and knowledgeable salesman. Learned a lot about choosing the mattress that best fits your…read moreneeds and preferences. Great products and prices!