Fantastic customer service! First Franklin is friendly, and they try their best to help in every…read moresituation!

The entire office staff is wonderful. Penny is always going out of her way to help and always…read morefriendly. It is always a pleasure to deal with Penny. Tammy is friendly and helpful as well. Ronnie is awesome and always will go out of his way to try and help you. We will never go to another loan company other than this one. Highly recommend to everyone.

We were so lucky to find Keith to help us with a mortgage. We recently moved from Virginia. I work…read moreon commissions and my husband is self-employed. Most of the lenders we spoke didn't want to take their time to dig into what we can and what we cannot afford. We had to wait a few days even before they return our calls. God sends us the right people in the right time. Keith answered the phone right away, listened what we are looking for, told us that he will find out and called us back within 15 minutes after consulting with underwriters. He was guiding us all the way through the process by providing us the best available programs for first time home buyers and answering all our questions. He was always available via text or the phone. We completely trusted his professional recommendations and suggestions. We felt from the first moment that Keith is sincere to help his clients and represent them all the way. We really appreciate his business and will highly recommend Keith to anyone who is looking to buy or to refinance a house. We will always use his service in the future.

We recently applied for a home mortgage with the help of Keith Edmonds. Throughout the home buying…read moreprocess, Keith consistently provided knowledgeable advice and planning. With the current state of the housing market, we were very happy to have a mortgage advisor who not only was extremely responsive, but could also help to thoroughly plan through various financial scenarios that arose. After our first conversation with Keith, it was clear he truly cared about his clients and wanted to put them in the best overall position possible. I would highly recommend Keith to anyone who needs a mortgage advisor!

It's never fun to move and sell your house but when it came time to move my elderly mother to…read moreCalifornia, agent Jay Bernard went above and beyond the call of duty. He knew the area and the business well, he made house calls to my mother who couldn't drive to the office, he drove us to the truck rental office and even came back to help me move a few of the heavier things into the truck--all while juggling his regular work and preparing for Christmas which was only two days away! We couldn't have done it without him.

What a great group of people! I worked with Shirley Merrit in purchasing one of her listings and I…read morecould not imagine working with a sweeter more helpful agent. As a first time home buyer working without a buyers agent, you never really know what to expect, but all the way through the deal Shirley was helpful in answering my questions and giving me any help I needed. She took a lot of the stress out of the equation by doing so which allowed me to focus on work, family, and getting the best financing available. She was highly effective in keeping a tight timeline and allowed me to march the deal through in less than 30 days. The staff in the office and the office itself are friendly and pleasant too. I hope not to have to buy another home soon, though if I were going to, I would be happy to work with Shirley Merrit and Coldwell Banker Nelson again.

We used Trotta Montgomery to purchase our home last year and won't ever use anyone else. We were…read moremoving to TN from MI and were worried about finding a house in the 3 days that we would be in town. Our real estate agent, Annette, was amazing and was able to line us up great showings for the days we were here. She stayed on top of new listings and was able to work them in for us to view. Thanks to her help we were able to find our house in one trip and put in an offer. She kept us updated on our trip back to Michigan and we were able to finalize our offer by the 4th day. Things were a little stressful handling it all from Michigan but they did everything they could to make the whole process easier. They even were able to connect us up with an insurance broker, home inspector, and more from the area (they all were fantastic.) When we came down to close they made sure everything was ready for us at closing. Plus they even surprised us with a house warming gift. I love that we found them and would recommend them to anyone looking to buy or sell!

Let me tell you about how Laurel Strozier (at Trotta Montgomery) not only found me the perfect…read morehome, she was my RELOCATION SAVIOR! ME: Buying from out of state, closing from out of state, and wanting a house with character in a neighborhood to match (having never been to Knoxville). LAUREL: Didn't bat an eye (at least over the phone or email) when I told her I was located in Boston and interested in finding a place with character this summer when I relocated to Knoxville (a city I had never been to) and only had a budget to visit once to look at homes. Laurel listened to what I wanted and immediately helped me understand the market, the neighborhoods, and what I could get if/when I was ready to take action. We planned my trip down early, because Laurel said it was most important for me to tour the neighborhoods/streets so I could feel comfortable taking action from afar, as it's a seller's market so things go quickly. On the weekend I visited, Laurel picked me up from my hotel and spent the whole few days giving me a guided tour of all potential neighborhoods (doing home tours as well), taking me to cafes and restaurants in areas I liked--a friend of hers even waved to her as we were driving in an area I loved, and she said, "wait we should stop, you'd really like her and she could be your first neighborhood friend!". When I didn't fall in love with any homes that weekend, Laurel told me to hold out, the right one will show up. Once I got back to Boston, Laurel video-toured homes, with me watching on the other end. Then she took millions of pictures of each place that had potential so that I could really feel like I was there. When I found the perfect home, Laurel expertly navigated me through the bidding process (first time home buyer). If that wasn't enough (already she was a 5-star-er), Laurel knew I wanted to get some of the fixer-upper work done ASAP, and since I was still out of state until over a week after closing, Laurel helped me find a contractor from afar (she owns multiple homes in the Knoxville area that she is constantly working on herself), navigated their bids on the space, and let them in and out of the space (ALL AFTER CLOSING)! When I finally arrived in town (wood floors redone and a planned day-2-in-town meeting with a contractor about a bathroom remodel), Laurel met me at my house with a beautiful houseplant and kind and encouraging words! Now, I'm in a house I love, in a neighborhood that already feels welcoming and comforting. I can't wait to get my place all filled out and fancy and then invite Laurel over for some food. Laurel isn't just a great realtor, she's a wonderful, caring, and kind individual that I am so so lucky to have found. It would be a mistake not to use her for any of your realtor needs.

Kris Ammons and his team at State Farm have been wonderful to work with. Matt Latta knowledgeable,…read moreprofessional, and genuinely cares about his customers. He took the time to answer all of my questions, explained everything clearly, and made the entire process as stress-free as possible. I always felt like I was treated with honesty, respect, and kindness. If you're looking for an insurance agent who truly goes above and beyond for his clients, I highly recommend Kris Ammons and his State Farm office.

Matt Latta has been a great help. He quickly reviewed my current policies and was able to garner a…read morediscount on my auto so I could switch it to State Farm and bundle it with my homeowners to save even more money. yay! Matt was polite and knowledgeable.

I love love loved my realtor Will Beeler. He helped me locate a fabulous home, for my first. It…read morewas only on the market 2 days before it was under contract for me. He is also very good at negotiations, he know's what things are worth and when people are trying to ask too much, aka he is an HONEST REALTOR. In the sales world there are so many sleazy used car salesman like personalities that it's rare when you find a good one that's honest and not out to take you or your bank account for a ride. Will is that realtor. He even fixed some things around the house just because he noticed them (back door hinge was breaking off - he bought a new one and replaced it; the shelves in one of my cabinets was missing a piece to make them even so he went and bought more clips to keep the shelf in place), basically he's a hard worker. I would recommend anyone who is looking to buy a home in the direction of Will Beeler. He takes all considerations of things you want in a home and sometimes takes you to homes not in your box and you end up loving those too. I hope you enjoy having him as a realtor as much as I did. Cheers & Enjoy!

Horrible experience with Coldwell Banker-Wallace. I would definitely not recommend as realtor,…read morebroker, and owner dropped the ball. Very unprofessional, not looking out my interests, and unwilling to rectify/compensate. Very poor representation, I hope they take this experience as a learning tool . Until then I recommend using someone else.

Amanda & Teresa were fast, courteous, just generally awesome as they helped me get cash and it's…read moresuper cheap if it's paid promptly. I'm able to make it home from spring break now after having slightly overspent my vaycay budget...yeah ok I was broke af and worried a little that I'd have to take to the streets juggling for change to buy gas. Not a loan sharking scam. Very professional. I'll use this again. Thanks Amanda!

One thing I really liked about Advance Financial is that the customer service here is always…read moreawesome. Daniel really helped me with my western union issue and walked me through my problem without showing frustration. I will definitely be back every time I get a western union or need any of the other products they offer. and plus Western Union here is 24 hours!!!