I recently purchased a cabin in Kingston while living out of state and I want to say that this…read moretruly was a great experience primarily through the efforts of our realtor Karen De Amorim. Very professional and dedicated to making sure the home buying experience was a pleasant one for us.

When initially found our agent Nina to be an honest and knowledgeable agent. However, by the end of…read morethe process we felt bamboozled, angry, and completely aghast by her lack of integrity. We strongly recommend working with someone else. Further, the broker of this firm is arguably even more crooked.

One of the first things Cheryl Headrick said when we asked her to sell our house was: "Mark my…read morewords, I will sell your house." She was not exaggerating. From the day she became our realtor to the day the house went under contract was about 10 days. She was very professional, very friendly, very patient, and IS very knowledgeable in all things real estate. Her actions prove she cares about her clients. She held an open house the first weekend and had a couple of assistants, informational booklets, name tags, and a sign-in sheet (all things we hadn't experienced before). Truly recommend Cheryl for your Knoxville, Tennessee real estate needs. --Pam Canington--

We used Trotta Montgomery to purchase our home last year and won't ever use anyone else. We were…read moremoving to TN from MI and were worried about finding a house in the 3 days that we would be in town. Our real estate agent, Annette, was amazing and was able to line us up great showings for the days we were here. She stayed on top of new listings and was able to work them in for us to view. Thanks to her help we were able to find our house in one trip and put in an offer. She kept us updated on our trip back to Michigan and we were able to finalize our offer by the 4th day. Things were a little stressful handling it all from Michigan but they did everything they could to make the whole process easier. They even were able to connect us up with an insurance broker, home inspector, and more from the area (they all were fantastic.) When we came down to close they made sure everything was ready for us at closing. Plus they even surprised us with a house warming gift. I love that we found them and would recommend them to anyone looking to buy or sell!

Let me tell you about how Laurel Strozier (at Trotta Montgomery) not only found me the perfect…read morehome, she was my RELOCATION SAVIOR! ME: Buying from out of state, closing from out of state, and wanting a house with character in a neighborhood to match (having never been to Knoxville). LAUREL: Didn't bat an eye (at least over the phone or email) when I told her I was located in Boston and interested in finding a place with character this summer when I relocated to Knoxville (a city I had never been to) and only had a budget to visit once to look at homes. Laurel listened to what I wanted and immediately helped me understand the market, the neighborhoods, and what I could get if/when I was ready to take action. We planned my trip down early, because Laurel said it was most important for me to tour the neighborhoods/streets so I could feel comfortable taking action from afar, as it's a seller's market so things go quickly. On the weekend I visited, Laurel picked me up from my hotel and spent the whole few days giving me a guided tour of all potential neighborhoods (doing home tours as well), taking me to cafes and restaurants in areas I liked--a friend of hers even waved to her as we were driving in an area I loved, and she said, "wait we should stop, you'd really like her and she could be your first neighborhood friend!". When I didn't fall in love with any homes that weekend, Laurel told me to hold out, the right one will show up. Once I got back to Boston, Laurel video-toured homes, with me watching on the other end. Then she took millions of pictures of each place that had potential so that I could really feel like I was there. When I found the perfect home, Laurel expertly navigated me through the bidding process (first time home buyer). If that wasn't enough (already she was a 5-star-er), Laurel knew I wanted to get some of the fixer-upper work done ASAP, and since I was still out of state until over a week after closing, Laurel helped me find a contractor from afar (she owns multiple homes in the Knoxville area that she is constantly working on herself), navigated their bids on the space, and let them in and out of the space (ALL AFTER CLOSING)! When I finally arrived in town (wood floors redone and a planned day-2-in-town meeting with a contractor about a bathroom remodel), Laurel met me at my house with a beautiful houseplant and kind and encouraging words! Now, I'm in a house I love, in a neighborhood that already feels welcoming and comforting. I can't wait to get my place all filled out and fancy and then invite Laurel over for some food. Laurel isn't just a great realtor, she's a wonderful, caring, and kind individual that I am so so lucky to have found. It would be a mistake not to use her for any of your realtor needs.

I love love loved my realtor Will Beeler. He helped me locate a fabulous home, for my first. It…read morewas only on the market 2 days before it was under contract for me. He is also very good at negotiations, he know's what things are worth and when people are trying to ask too much, aka he is an HONEST REALTOR. In the sales world there are so many sleazy used car salesman like personalities that it's rare when you find a good one that's honest and not out to take you or your bank account for a ride. Will is that realtor. He even fixed some things around the house just because he noticed them (back door hinge was breaking off - he bought a new one and replaced it; the shelves in one of my cabinets was missing a piece to make them even so he went and bought more clips to keep the shelf in place), basically he's a hard worker. I would recommend anyone who is looking to buy a home in the direction of Will Beeler. He takes all considerations of things you want in a home and sometimes takes you to homes not in your box and you end up loving those too. I hope you enjoy having him as a realtor as much as I did. Cheers & Enjoy!

Horrible experience with Coldwell Banker-Wallace. I would definitely not recommend as realtor,…read morebroker, and owner dropped the ball. Very unprofessional, not looking out my interests, and unwilling to rectify/compensate. Very poor representation, I hope they take this experience as a learning tool . Until then I recommend using someone else.

My 85 year old veteran friend of over 35 years needed to sell his house and move quickly…read more He had already lost 100% of his vision in one eye and was quickly losing it in his other eye. Soon he would be unable to live alone. He signed with Kelly Monger of Smoky Mountain Reality. Then be asked me to be his representative and attorney-in-fact for the sale so he could move across the state before the house actually got sold. I agreed and an Attorney-in-Fact was signed, notarized and recorded. Everything having to do with the sale of the house was to go through me. Kelly Monger from the start was NOT working in his best interests. She 1st argued with him to lower the price to about $20,000 below it's value. Then she sent me an offer that was for about 1/2 that value from a person who she acknowledged she had a business relationship with. I tried to decline the offer but both the 'Decline; and the 'Counter-offer' buttons were disabled. Then I discovered she had the sqft and the bedroom count of the house NOT including the entire ground floor. Also the description of the house was the worst I have ever read in my over 50 years of being a Real Estate investor. It took weeks of instructing her to correct anything. The inactive-button thing happened again on another ridiculously low offer. Despite being told to only work with me, and only in writing (I hate he-said, she-said) Kelli called my friend repeatedly to accept the low offers. When a still low offer, $30,000 below the listing price, came in I was going to decline it but Kelli called up my friend and verbally assaulted him over and over again until he called me and instructed me to accept the offer. He was actually trembling when he called me. Unfortunately, even though I knew that if would just wait a few more weeks he would get a reasonable offer, because I finally got Kelli to change the BLS to properly reflect the houses true size and bedroom count, being his agent I legally had to do what he instructed. I signed. Then just a week before closing it was discovered Kelli has snuck in a $10,000 payback to the buyer. It was hidden where there is never any modifications ever put in that 'boiler-plate' area of the 11-page contract. Know that Kelli was told before I signed that there would be no pre-paids, buy-downs or other paybacks agreed to at the offered price, none! Thus my friend got beat out of $40,000 by Kelli Monger of Smoky Mountain Reality. I recommend to keep away from Smoky Mountain Realty and especially Kelly Monger.

We were blessed to have been introduced (from a friend of a friend) to Valerie Kaeding, who turned…read moreout to be such an amazing guide & realtor!! We were coming from out of state and she made the entire process smooth & as easy as buying a house can be!! She helped us to maneuver every detail and with such a fast market, she was flexible during our trip out here; we were able to add new houses to view, giving her merely hours notice. She was willing to do whatever she could, to make our time here worth it. We found a house and honestly - we owe it all to her!! We could not have done this without her!! Thank you Val!!

Matthew was so pleasant to work with. He knows the area very well, made great recommendations, and…read morelistened to what was important to us. While we were in Michigan with our newborn, Matthew helped coordinate all the details of home inspection and closing on the house. He even did a live video walk-through so I could see the home . . . and didn't bat an eye when one of us asked him if he'd mind going up in the attic! If you're looking for a realtor, Matthew is a great choice!

We rented a condo from Ms. Garland. The place was very nicely maintained. Amy was very friendly and…read moreresponsive to any questions or concerns we had. She was quick to address any of the issues that arose during our stay. Our stay was very pleasant. Would be happy to rent from her again in the future.

I really didn't want to do this review, but I think it's important to know how a company works if…read moreyou're looking at a long-term business relationship like a lease. We rented a townhouse in the Franklin Meadows area of Seymour sight unseen, moving to TN from Florida for my new job. We would be arriving late on July 4, so Ms. Garland gave me the lock box code so we could get into the house when we arrived. We arrived late at night to find not only no lock box but no door knob and looking through the window it seemed like they were still working on the house. We had to find a hotel in the area (which was later taken out of the rent). If you've ever tried to call Ms. Garland, you know how hard it is to get her on the phone. It took many attempts the next morning to get a call back, but eventually she did call me back and apologized and we eventually were able to get into the house. So, where's the refrigerator? Many more attempts finally gets her on the phone again to confirm that we should have a refrigerator. Later that afternoon a new refrigerator arrives and is installed. The entire time all this is happening, she is telling me that she can't believe how nice I'm being about all of these mistakes and that she doesn't think she would be handling it this well (little did I realize that my being nice meant absolutely nothing in the long run). In the meantime, I parked the trailer I used to move on the gravel lot near the building for a couple of weeks until I returned it to Florida to only find a Notice posted on it that it will be towed in 3 days. So now I'm starting to understand that this HOA is not a very understanding bunch and I have to find a place to store the trailer. Flash forward to September and an error by my employer's payroll processor leaves me without a paycheck and several hundred dollars in the hole due to NSF fees. I communicate everything by email to Ms. Garland only to find an eviction notice posted to my door a few days later (so much for being nice). I eventually paid the rent plus late fee in cash, deposited in her bank account. I told her I would likely be late with the October rent since this situation has me behind (I live paycheck to paycheck like everyone else) and I haven't been able to recover much of the fees I was charged. Last night (the 5th day of the month) at 9:30 PM we get a knock on the door from the State Constable delivering a court summons from Garland Properties. Basically, the summons says I have to pay the rent, pay the entire amount of the lease (over $13,000) and leave the premises. It's not like I'm not going to pay the rent, I'm just late. What I don't get is that she has 3 empty units in this neighborhood, two of which have been empty since before we arrived in July, and somehow it's good business to have another empty unit rather than work with a tenant. We are a mature couple, no children, no pets, we take care of the homes we live in and have never had a situation like this in 15 years of renting. I just hope that by paying the rent before the court date we will able to stay, otherwise we are in a new town, new state, no family here and homeless with no money and owing $13,000+. In hindsight, it doesn't really matter how nice and understanding I was when we first arrived, Ms. Garland takes her job seriously and cares only about one thing: money. Buyer beware.

I used FCLS for my first time purchasing a home in 2020 and was amazed at the work they did. Highly…read morerecommend! Will use them again for future purchases and re-finances!

First Choice Lending my lender let me know all the timelines…read moreupfront and what communication to watch for throughout the process. The quality of services by the team was excellent, my mortgage package was superb. I highly recommend First Choice Lending for all your mortgage needs.