The first good sign was that when I called they actually answered the phone, and they are open…read moreduring the day, not just after 4:00pm like some urgent cares, They suggested I schedule an appt online and do all the paperwork in advance which I did. I showed up half an hour early checked in and walked across to Chick-fil-A for lunch. They got me in about 15 minutes after my scheduled time and I was out of there in about 45 minutes. The doctor was knowledgeable and they were able to do the basic testing I needed on site. They called the prescription in across the street at Walmart and I was able to pick that up quickly and head home. Overall everyone was pleasant, it was well organized and I got the care I needed so I could get back to work.

I have been going to this clinic in Alcoa Tennessee for years and had no problems however today I…read morego in for an appointment sit there 45 minutes after my appointment time. When I asked about it I was informed that even though I had an appointment it really didn't matter and there were 2 people that had only been there for 10 to 15 minutes that was ahead of me. So my question is why make an appointment if it didn't matter. That is probably the last time I will go to this clinic.

Honestly, if the office manager had listened to my call about my experience without only saying 'uh…read morehum', I wouldn't be writing this review. But this goes to the whole point of why I walked out on my appointment to begin with. The nurse didn't want to listen to my concerns. They had sent me to an orthopedic surgeon only to find out that the doctor I was referred to didn't treat that area. So they next referred me to a cosmetic surgeon. What??? But wanted me to get nerve block for what I'm now being told is a cosmetic problem... Why do I need a nerve block, which is a pretty painful process with inherent risks, for something cosmetic? I still don't know. The nurse wasn't able to communicate why this was the course of treatment. And when I persisted, she ENUNCIATED that there was NOTHING wrong. That she was done and left the room. I wasn't rude, nor did I raise my voice. I only sought to understand how, with the same test results at hand, they referred me to two totally different types of doctors. And I was supposed to get a nerve block (which when I asked about it, the nurse said she didn't know where the intercostal nerve space was because they don't do nerve blocks there) for a cosmetic problem. I received a certified letter saying that they were formally notifying me that they would no longer serve as my physician after November 30th because there are significant philosophical differences in our views of medical care and treatment. I only sought to understand the course of treatment because it did not and does not make sense to me. I'm not going to willy nilly do a nerve block because I'm told to without a medically sound reason behind it. And if you can't communicate that reason, then yes, we have philosophically different views on medical care and treatment. I choose to be informed and understand the course of treatment and am not going to blindly follow something that makes no sense. The formal letter was not needed as I wouldn't go back to this practice, ever. I walked out for a reason, I burned that bridge. If you have a choice, don't choose this office. I made the mistake and hopefully you'll read this and not make the same one.

Been there 17 years and they got too busy to care about my healthcare and follow up. Rotation of…read morenurses so don't get same one any day or week. Had to call 5 times and still did not get a follow up and nurse said Dr Brinkmann never calls anyone for follow up labs results. I will never be back.

got the bill 6/20/16 paid bill same day asked to have a paper copy of the payment sent to me it has…read morebeen a month and I still have no paper copy of the bill being paid.

Waited an hour and half longer than the 45 min wait the computer generated. This was mid-day on a…read moreFriday. The practitioner we were seen by was friendly & courteous. She was efficient except, when I went to pick up the only medication I very much needed, she had called it in under my maiden name not married name, which caused a lot of confusion & even longer wait time because my pharmacy nor I were looking for it under my previous last name.

Terrible experience on 8/22/17 Ended up with emergency visit…read moreto an eye doctor. Felt very neglected at this visit

The entire team at Urgent Team provided amazing care to my son. They were friendly, helpful and…read morefast. The provider took her time and answered all of my questions. This will be our family's go to walk in clinic in the future!

we waited two hours for a set appointment at 2:30 PM. There were three people total ahead of us…read more Can't believe it took two hours to see three people! The receptionist said there was nothing she could do gave me a corporate office number to complain which was an automated loop with no way to register a complaint There is nothing urgent about this place. And there is no care to be had here. Be warned go elsewhere.