The first good sign was that when I called they actually answered the phone, and they are open…read moreduring the day, not just after 4:00pm like some urgent cares, They suggested I schedule an appt online and do all the paperwork in advance which I did. I showed up half an hour early checked in and walked across to Chick-fil-A for lunch. They got me in about 15 minutes after my scheduled time and I was out of there in about 45 minutes. The doctor was knowledgeable and they were able to do the basic testing I needed on site. They called the prescription in across the street at Walmart and I was able to pick that up quickly and head home. Overall everyone was pleasant, it was well organized and I got the care I needed so I could get back to work.

I have been going to this clinic in Alcoa Tennessee for years and had no problems however today I…read morego in for an appointment sit there 45 minutes after my appointment time. When I asked about it I was informed that even though I had an appointment it really didn't matter and there were 2 people that had only been there for 10 to 15 minutes that was ahead of me. So my question is why make an appointment if it didn't matter. That is probably the last time I will go to this clinic.

Excellent vein care. Excellent medical and support staff. Can't say more without violating HIPPA.read more

From the owner: With over a decade of dedicated service, Tennessee Vein Center stands as the leading destination…read morefor expert venous care. Located in Alcoa, Dr. Keith E. Campbell and his team of specialists provide advanced, personalized treatments for spider and varicose veins, including sclerotherapy and thermal ablation. The center serves Knoxville and East Tennessee, offering comprehensive solutions for conditions like venous ulcers. In addition to their specialized vascular services, they provide aesthetic treatments such as Botox® and dermal fillers, ensuring a holistic approach to patient health and confidence.

I had an outpatient procedure done there yesterday, March 5, 2026. From start to finish, it was…read moreseamless. From registration to release it could have not been better. The facility was excellent, but moreover, those dedicated people who cared for me were unsurpassed. Highly professional with just the right personal touch. Couldn't have been better.

God awful! Zero stars. Should be shut down immediately. Outside the ICU, staff is lazy and zero…read moreurgency

Kudos to Penny at the front desk in the ER! She was so kind and sympathetic. The front desk in any…read moreoffice is always hard, but Penny has the perfect personality for this job!

I arrived yesterday at 5 pm and I am barely able to walk through the front doors as I injured my…read moreback. Sat in the waiting area for 3 hours while my legs are progressively going more numb. One I finally got to the back, all the nurse did was come get me and drop me off. No intro or even checking if who she had was the right person. It was shortly after when Shannon Keating, NP, came I'm in and barely introduced herself. She would ask me a question and proceeded to talk over me when I tried to answer or she would just repeat my answer as a question. A CT scan and urine sample was ordered as well was some medications. She leaves and I was another 30 minutes before a nurse comes in to get me the medications and doesn't mention anything about a urine sample. An HOUR later Shannon Keating came back in check how I was and I explained I'm still in pain so she ordered another round of meds and then asked if they've taken me to CT and I said no. She states something along the lines of "well I'm about to leave. I hope they don't find anything on the CT. I have to be back here tomorrow." I thought that was a bit wild to say to your patient but Keating has no bedside manner so it isn't surprising. They proceeded to send me in a new nurse who I assume is going to be my night nurse. He had a real thick accent and I am unsure of his name but he needs to give up the nursing career. The first time when he came in the bring me the second round of pain medication was an hour after it had been ordered, he was speaking so quietly no one in the room could understand. He moved as such a slow pace trying to apply the lido patch causing even more pain and then proceeded to not even place it in the correctly spot. After he leaves, I become curious as to why I haven't been to CT or for my urine screening done because it's 1030. I called for my nurse to come in twice. The first time an African woman came to answer the call light and I ask for a wheel chair to go to the restroom because he was supposed to bring me one. At 11 pm I call again because one was never brought to me. Once the African male nurse finally decided to bring me the wheelchair, he pushes me to barely inside the room and leaves me across the room from the toilet. No offer to transfer me nothing. I cannot transfer out of the chair alone by myself. It was about 15 minutes of me trying alone and waiting afterward for someone to come. Once no one came, I had to use the wheelchair as a walker to walk down the hall back to my room alone. I have 2 females with me, one being my partner one was my sister. Either of them could have help me in the restroom if he felt uncomfortable and even then, that's part of the job. Helping people. 1130 rolls around and he comes back to my room and collected the sample. I asked how long it was going to take for them to come get me for cT because it's been almost 4 hours since it was originally ordered. Instead of answering, he turns and walks out the door. Not a single word spoken when I asked you a question. I immediately hit my call light because that's not how this is going to work. He comes back in and is trying to mansplain what a urine culture is. I am in RN, wearing scrubs. I'm not asked why it's being down I'm asking how much longer. He finally asks if I want to speak to a provider. I said yes and hurry up. 1140 something a new provider walks in and I explain to her what's happened and that I no longer want the African man on my care and if I'm not on my way to CT by midnight, let me sign and AMA and I'll go somewhere with medical staff who give a shit about their patients. I find out they just expect you to know to go to the bathroom on your own for the urine sample. I've never had that at a hospital. The last half my experience was not as horrible and I was finally out of there at 115 am. You all need to get it the hell together. As a medical professional, quit hiring people who can't interact with people. That was a fucking terrible experience and I can honestly say I'd rather die than be sent back to Parkwest.

First time seeing Mr. Gauslin today since my other doctor has left. I was nervous but I had an…read moreamazing appointment and he spent the time needed to properly address questions I had in my appointment. I appreciate his time and listening to everything I said and for helping me find the proper solution. Will definitely bring coming back to see him again!

I have been a patient of Dr. Rebecca Jackson since 2010. Given that I spend half of the year at a…read morevacation home on the west coast I am only in the Knoxville area half the year. I have not needed my primary Dr. Jackson in close to 3 summers while here, although have seen several orthopedic Doctors, GI and cardiologist. I returned to the area for the summer and soon became quite ill. I called Dr Jackson's office to get in to see her for what I thought might be bought of Acute Diverticulitis. The woman that answered the phone said that since I had not seen Dr. Jackson in close to 3 yrs. I was no longer her patient and would need to be seen as a new patient! The woman said she would talk to Dr. Jackson and call right back. About 4 hrs. later we called again and a different woman answered and in describing the earlier call she also said she would talk with the Dr. and call right back. Meanwhile, I was in terrible pain for that whole period. I never did get a call back and still have not 1 week later. I went to the ER in Lenoir City and was diagnosed with Acute Diverticulitis as suspected. I think Dr Jackson and her staff dropped to ball are unprofessional and obviously did not care about all the years I saw her. Pretty sad!

Honestly, if the office manager had listened to my call about my experience without only saying 'uh…read morehum', I wouldn't be writing this review. But this goes to the whole point of why I walked out on my appointment to begin with. The nurse didn't want to listen to my concerns. They had sent me to an orthopedic surgeon only to find out that the doctor I was referred to didn't treat that area. So they next referred me to a cosmetic surgeon. What??? But wanted me to get nerve block for what I'm now being told is a cosmetic problem... Why do I need a nerve block, which is a pretty painful process with inherent risks, for something cosmetic? I still don't know. The nurse wasn't able to communicate why this was the course of treatment. And when I persisted, she ENUNCIATED that there was NOTHING wrong. That she was done and left the room. I wasn't rude, nor did I raise my voice. I only sought to understand how, with the same test results at hand, they referred me to two totally different types of doctors. And I was supposed to get a nerve block (which when I asked about it, the nurse said she didn't know where the intercostal nerve space was because they don't do nerve blocks there) for a cosmetic problem. I received a certified letter saying that they were formally notifying me that they would no longer serve as my physician after November 30th because there are significant philosophical differences in our views of medical care and treatment. I only sought to understand the course of treatment because it did not and does not make sense to me. I'm not going to willy nilly do a nerve block because I'm told to without a medically sound reason behind it. And if you can't communicate that reason, then yes, we have philosophically different views on medical care and treatment. I choose to be informed and understand the course of treatment and am not going to blindly follow something that makes no sense. The formal letter was not needed as I wouldn't go back to this practice, ever. I walked out for a reason, I burned that bridge. If you have a choice, don't choose this office. I made the mistake and hopefully you'll read this and not make the same one.

Been there 17 years and they got too busy to care about my healthcare and follow up. Rotation of…read morenurses so don't get same one any day or week. Had to call 5 times and still did not get a follow up and nurse said Dr Brinkmann never calls anyone for follow up labs results. I will never be back.

This doctor was greedy and when my brothers and I discussed our concerns of PTSD and ADHD, the…read moredoctor scoffed at us. Also, the doctor's career was lengthened due to overcharging patients like myself thousands of dollars.

From the owner: Dr. Raymond Paine Jr, MD is a psychiatrist in Knoxville, TN and has over 40+ years of experience in…read morethe medical field. He graduated from University of Michigan School of Medicine and did his residency at University of North Carolina. He is accepting new patients and he does not participate in Medicare.