Took mower to be serviced. They did extra work that was not authorized and ran the bill to over $400 when all it needed was a $40 battery. Based on what others have told me you can not trust their service dept. read more

Service is poor at best. Bought a 1500$ grill with lifetime warranty, waiting on replacement parts since April this store is a dealer and no one is available to fulfill the replacement part. I left my name and phone number to hear back from someone but at this time did not hear from them. read more

The wheel on my lawnmower popped off in the middle of my yard so I came here looking for a replacement. The older guy at the small engine desk was incredibly helpful and it was nice having someone who knew what they were talking about. Got me exactly what I needed and now my lawn is mowed! read more

10/14/20 evening, I searched online for a Milwaukee cordless orbital sander and found Ace had it for the cheapest price. I'd found the West Bend, WI store had shown it was in-stock, and called the store to confirm. I was told it was in-stock, and price confirmed at $99.99, as the website had shown. Found that the sander was waiting for me at the checkout (which was nice). It rang up at $159. An employee came up to assist, and went back to check the price difference. After a few minutes, I went back to see what was being found out, and met the owners David and Todd. David explained the online price was to compete with Amazon's 'Prime Days', they WOULD NOT honor the price, as "they would need to be recouped from Ace.com for the price difference" and I would need to "order online, tomorrow you can pick it up after we've received the order." I suggested I show the order receipt after purchasing online, and they could then marked as "picked up" the next day, to save a trip after already driving out of my way the first time. They would have none of it. David explained to me that I don't support small businesses, because I buy online or shop at larger retailers like Menards. Menards was small once, good business made them big. (Yeah, I hear Mr. Menard is a real gem too, 'least he keeps his face out of it.) Posted this, after having the blessing of his presence at Taco Bell (pizza craving). I'd forgotten my card, "forgot I couldn't pay with cash" when I'd gotten there, got an attitude. The staff there promptly noticed, and informed me I could still pay with cash. Just get to the payment-end of the process. Really unwound me quick! Halfway thru my snack, in saunters Todd. Dude-in-training at the front table. Todd, looming at the front counter. Looks halfway over his shoulder, 'can't anyone take my order', voice echoing off the large touchscreen in front of him. The drive-thru staff hustled over, headset flashing, and guided Todd to the touchscreen. He didn't care for that, and said 'why can't you take my order?'. She just briefly had answered that she would run it thru the drive-thru terminal, but then actually got a drive-thru customer and trotted back. Todd, looking something between perturbed and stupefied, MANAGED TO TAP IN HIS ORDER. Without heavy breathing, even. Quickly enough, he was waiting before the "I'm going to defuse this man 'cause we care and compassionate" drive-thru got back with his food. 'Todd'? Checked thru his bag, rolled it back up, and headed out. Now the manager had joined the in-training, and tried to catch his glaze with a 'Thanks for stopping in, have a good night.'..... and he didn't even look her way. I've boycotted their Ace's since the first time. Fucking low-light, dusty shelves, tags that haven't been changed out since 2000, overpriced hardware. I miss Boehlke Hardware. Decent price for the shit you get, candy raisins on the way out, see them at church. Overpriced, but you saw where the money went. Fuck them. I know where everything is in Menards, the price is right, people are nice. It's bullshit they took the military discount away, added 11% for everything. (Never served) read more

They confirmed over the phone that my car key could be cut. I showed up and was told no. Drove all that way for nothing.

I picked up my flowers at Tennies Kewaskum for the last two years. Last year they flourished throughout the summer and were healthy and still blooming and bright come fall. This year I got a flats of single flowers to plant and a hanging basket. I have gotten so many compliments on how healthy and beautiful they are. Much better quality than other places I have got them in the past. While I was there I needed a few odds and ends I knew I needed and ACE had them all. Not to mention all the "fun" things to look at and buy! read more

We are very fortunate to have a local hardware store like Tennies Ace Hardware. The staff is knowledgeable and always ready to help. I've been shopping here for many years. It's an easy choice! read more

I just got back from Tennies Ace Hardware - made a special trip to support local businesses. When I went in I noticed lots of customers without masks. Then I saw 3 different staff with masks on but pulled down below their chins. As I quickly left (live with 95 yo father and daughter undergoing chemo), I noticed that the cashier was wearing a mask. I'm so disappointed in Ace Hardware. Will order my mop refills from Amazon. read more

Unbelieveable inventory. Like an old hardware store, two dollars worth of hardware comes with twenty dollars worth of advice. Not the cheapest place in town. But the widest selection and most helpful sales people. read more